16
NPS
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EventTracker
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About EventTracker's Brand
EventTracker is a leading provider of comprehensive IT security solutions.
Brand at a Glance
3.5/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
EventTracker NPS
EventTracker's Net Promoter Score (NPS) is a 16 with 44% Promoters, 28% Passives, and 28% Detractors. Net Promoter Score tracks whether EventTracker's customers would recommend using the product based on a scale of -100 to 100.
EventTracker Overall NPS
| 44% | Promoters |
|---|---|
| 28% | Passives |
| 28% | Detractors |
EventTracker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 16 | Aug 2020 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EventTracker NPS by Usage
EventTracker's NPS was rated 23 points by customers who have used EventTracker's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 23 | 5 to 10 Years | 23 |
EventTracker Product Quality
3.5/5
EventTracker has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EventTracker's overall Product Quality score rated by its users and customers.
EventTracker Product Information
EventTracker serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. EventTracker supports Web devices and offers products for small, medium, and large sized businesses.
EventTracker’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.eventtracker.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Languages Supported
English
Product Type
Log Management Software
Endpoint Protection Software
Network Security Software
SIEM Software
EventTracker Pricing
EventTracker ROI & Value For Money
3.9/5
EventTracker has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock EventTracker's overall ROI score rated by its users and customers.
EventTracker Pricing Plans
EventTracker has a pricing structure that accommodates small, medium, and large businesses.
Who Uses EventTracker?
Small Businesses
Medium Businesses
Large Enterprises
EventTracker Customer Service
3.7/5
EventTracker has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock EventTracker's overall Customer Service score rated by its users and customers.
About EventTracker's Customer Service
Address
8815 Centre Park Drive, Suite 300, Columbia, MD 21045
Website
http://www.eventtracker.com/
Phone Number
(410)953-6776
