39
NPS
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Alert Logic
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About Alert Logic's Brand
Alert Logic provides Security-as-a-Service solutions that secure the application and infrastructure stack of the cloud.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Alert Logic CMO
Matthew Selheimer
Matthew Selheimer serves as the Chief Marketing Officer of Alert Logic. Matthew started at Alert Logic in May of 2018. Matthew currently resides in Houston, Texas Area.
Alert Logic NPS
Alert Logic's Net Promoter Score (NPS) is a 39 with 66% Promoters, 7% Passives, and 27% Detractors. Net Promoter Score tracks whether Alert Logic's customers would recommend using the product based on a scale of -100 to 100.
Alert Logic Overall NPS
| 66% | Promoters |
|---|---|
| 7% | Passives |
| 27% | Detractors |
Alert Logic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 60 | Aug 2021 | 60 |
Nov 2021 43 | Nov 2021 | 43 |
Feb 2022 37 | Feb 2022 | 37 |
May 2022 30 | May 2022 | 30 |
Jun 2022 36 | Jun 2022 | 36 |
Oct 2022 41 | Oct 2022 | 41 |
Feb 2023 46 | Feb 2023 | 46 |
Jun 2023 36 | Jun 2023 | 36 |
Nov 2023 39 | Nov 2023 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alert Logic Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Alert Logic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alert Logic Product Quality
3.7/5
Alert Logic has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Alert Logic's overall Product Quality score rated by its users and customers.
Alert Logic Product Information
Alert Logic’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.alertlogic.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Alert Logic Pricing
Alert Logic ROI & Value For Money
3.6/5
Alert Logic has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Alert Logic Customer Satisfaction (CSAT)
Alert Logic Customer Satisfaction (CSAT) Score
70 / 100
Alert Logic has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alert Logic Customer Service
3.9/5
Alert Logic has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Alert Logic's Customer Service
Address
1776 Yorktown, 7th Floor, Houston, TX
Website
http://www.alertlogic.com
Phone Number
713-484-8383
Alert Logic as an Employer
3.4/5
Alert Logic has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Alert Logic scored a 39 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Alert Logic would recommend the brand to a friend. ENPS measures how likely Alert Logic employees would recommend working at Alert Logic to a friend.
Net Promoter Score
39
NPS Score
| 66% | Promoters |
|---|---|
| 7% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
