45
NPS
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Couchbase
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About Couchbase's Brand
"Couchbase is a NoSQL vendor that develops Couchbase Server, an open-source, NoSQL, document-oriented database." Among its major competitors, Couchbase is ranked in 2nd place for NPS while Aerospike is 1st, and MongoDB, Inc. is 3rd.Their current market cap is $460.00M
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Couchbase Ranking
- #2 / 4 of its competitors
Couchbase NPS
Couchbase's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Couchbase's customers would recommend using the product based on a scale of -100 to 100.
Couchbase Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Couchbase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 71 | Feb 2022 | 71 |
Apr 2022 75 | Apr 2022 | 75 |
May 2022 55 | May 2022 | 55 |
Jun 2022 40 | Jun 2022 | 40 |
Jul 2022 27 | Jul 2022 | 27 |
Sep 2022 33 | Sep 2022 | 33 |
May 2023 38 | May 2023 | 38 |
Jun 2023 43 | Jun 2023 | 43 |
Aug 2023 34 | Aug 2023 | 34 |
Dec 2023 37 | Dec 2023 | 37 |
Feb 2024 40 | Feb 2024 | 40 |
Apr 2025 44 | Apr 2025 | 44 |
How Other Brands Compare
Couchbase is ranked second for NPS among its competitors. Aerospike and MongoDB, Inc. come in first and third, with MarkLogic coming in at #4. Among those competitors, it is the third most valued company behind MongoDB, Inc..
Couchbase |  MongoDB, Inc. |  MarkLogic |  Aerospike | |
| Global Ranking | #- | #538 | #- | #- |
| NPS | 45 | 40 | -50 | 100 |
| Valuation Updated every 24 hours for public companies | $460.00M | $17.76B | $1.00B | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Couchbase NPS by Gender
Couchbase's NPS was rated 67 by Male customers on Comparably.
Male
67
Couchbase's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Couchbase's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Couchbase NPS by Ethnicity
Couchbase's NPS was rated 67 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 67 | Hispanic or Latino | 67 |
Couchbase NPS vs. Competitors
Compared to its competitors, Couchbase's NPS is rated right above MongoDB, Inc., and is preceded by Aerospike.
| COMPANY | NPS Score | |
|---|---|---|
| Aerospike | 100 |
| Couchbase | 45 |
| MongoDB, Inc. | 40 |
 | Basho Technologies | N/A |
 | Fossa | N/A |
| MarkLogic | -50 |
Couchbase Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Couchbase users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Couchbase Customer Loyalty Score by Gender
Couchbase's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Couchbase Customer Loyalty Score by Ethnicity
Couchbase's Customer Loyalty score was rated 100% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
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100
out of 100
Hispanic or Latino
Couchbase Customer Loyalty Score by Industry
Couchbase's Customer Loyalty score was rated 100% by Tech industry customers.
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Couchbase Customer Loyalty vs. Competitors
Compared to its competitors, Couchbase's Customer Loyalty score is rated right above MongoDB, Inc., and is preceded by Aerospike.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aerospike | 100% |
| Couchbase | 83% |
| MongoDB, Inc. | 79% |
| MarkLogic | 68% |
| Basho Technologies | N/A |
| Fossa | N/A |
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Couchbase Product Quality
3.7/5
Couchbase has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Couchbase Product Information
Couchbase’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Couchbase's product the highest.
- Website
- http://couchbase.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Big Data
Enterprise
Quick Insights into Couchbase Product Quality
Couchbase's Product Quality score was rated highest by Hispanic or Latino customers.
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Ranked Couchbase Product Quality the Highest
Couchbase Product Quality Score by Gender
Couchbase's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Couchbase Product Quality Score by Ethnicity
Couchbase's Product Quality score was rated 4.1 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Couchbase.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Couchbase Product Quality Score by Industry
Couchbase's Product Quality score was rated 4.1 stars by Tech industry customers.
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Couchbase Product Quality vs. Competitors
Compared to its competitors, Couchbase's Product Quality score is rated right above MarkLogic, and is preceded by MongoDB, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Aerospike | 5/5 |
| MongoDB, Inc. | 3.9/5 |
| Couchbase | 3.7/5 |
| MarkLogic | 3.4/5 |
| Basho Technologies | N/A |
| Fossa | N/A |
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Couchbase Pricing
Couchbase ROI & Value For Money
4.1/5
Couchbase has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Couchbase Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Couchbase ROI
Couchbase's ROI score was rated highest by Hispanic or Latino customers.
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Ranked Couchbase ROI the Highest
Couchbase ROI Score by Gender
Couchbase's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Couchbase ROI Score by Ethnicity
Couchbase's ROI score was rated 4.5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Couchbase.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Couchbase ROI Score by Industry
Couchbase's ROI score was rated 4.1 stars by Tech industry customers.
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Couchbase Pricing vs. Competitors
Compared to its competitors, Couchbase's ROI score is rated right above MongoDB, Inc., and is preceded by Aerospike.
| COMPANY | Pricing Score | |
|---|---|---|
| Aerospike | 5/5 |
| Couchbase | 4.1/5 |
| MongoDB, Inc. | 3.9/5 |
| MarkLogic | 3.7/5 |
| Basho Technologies | N/A |
| Fossa | N/A |
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Couchbase Customer Satisfaction (CSAT)
Couchbase Customer Satisfaction (CSAT) Score
80 / 100
Couchbase has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Couchbase Customer Satisfaction
Couchbase's Customer Satisfaction score was rated highest by Hispanic or Latino customers.
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Ranked Couchbase Customer Satisfaction the Highest
Couchbase Customer Satisfaction Score by Gender
Couchbase's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Couchbase Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Couchbase's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Couchbase Customer Satisfaction vs. Competitors
Compared to its competitors, Couchbase's Customer Satisfaction score is rated right above MongoDB, Inc., and is preceded by Aerospike.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aerospike | 100% |
| Couchbase | 80% |
| MongoDB, Inc. | 75% |
| MarkLogic | 50% |
| Basho Technologies | 0% |
| Fossa | 0% |
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Couchbase Customer Service
4.1/5
Couchbase has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Couchbase's Customer Service
Address
3250 Olcott St, Santa Clara, CA 95054
Website
http://couchbase.com
Phone Number
650-417-7500
Couchbase's Social Links
Quick Insights into Couchbase Customer Service
Couchbase's Customer Service score was rated highest by Hispanic or Latino customers.
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Ranked Couchbase Customer Service the Highest
Couchbase Customer Service Score by Gender
Couchbase's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Couchbase Customer Service Score by Ethnicity
Couchbase's Customer Service score was rated 4.5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Couchbase.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Couchbase Customer Service Score by Industry
Couchbase's Customer Service score was rated 4 stars by Tech industry customers.
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Couchbase Customer Service vs. Competitors
Compared to its competitors, Couchbase's Customer Service score is rated right above MongoDB, Inc., and is preceded by Aerospike.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aerospike | 5/5 |
| Couchbase | 4.1/5 |
| MongoDB, Inc. | 4.1/5 |
| MarkLogic | 3.8/5 |
| Basho Technologies | N/A |
| Fossa | N/A |
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Consumer vs. Employees
Couchbase scored a 45 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Couchbase would recommend the brand to a friend. ENPS measures how likely Couchbase employees would recommend working at Couchbase to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 32% | Promoters |
|---|---|
| 9% | Passive |
| 59% | Detractors |
