-50
NPS
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MarkLogic
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About MarkLogic's Brand
MarkLogic is a software business that makes a NoSQL database, a platform for handling big data applications. Among its major competitors, MarkLogic is ranked in 5th place for NPS while Couchbase is 1st, and MongoDB, Inc. is 2nd.Their current valuation is $1.00B
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
MarkLogic Ranking
- #4 / 4 of its competitors
MarkLogic NPS
MarkLogic's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether MarkLogic's customers would recommend using the product based on a scale of -100 to 100.
MarkLogic Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
MarkLogic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Nov 2022 -50 | Nov 2022 | -50 |
How Other Brands Compare
MarkLogic is ranked #4 for NPS among its competitors. Couchbase and MongoDB, Inc. come in first and second, with Cloudera coming in at third. Among those competitors, it is the third most valued company behind MongoDB, Inc..
MarkLogic |  MongoDB, Inc. |  Cloudera |  Couchbase | |
| Global Ranking | #- | #538 | #- | #- |
| NPS | -50 | 40 | 10 | 45 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.00B | $17.76B | $3.55B | $460.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MarkLogic NPS vs. Competitors
Compared to its competitors, MarkLogic's NPS is rated right below Cloudera.
| COMPANY | NPS Score | |
|---|---|---|
| Couchbase | 45 |
| MongoDB, Inc. | 40 |
 | DataStax | 33 |
| Cloudera | 10 |
| MarkLogic | -50 |
MarkLogic Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of MarkLogic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MarkLogic Customer Loyalty vs. Competitors
Compared to its competitors, MarkLogic's Customer Loyalty score is rated right below Cloudera.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DataStax | 87% |
| Couchbase | 83% |
| MongoDB, Inc. | 79% |
| Cloudera | 74% |
| MarkLogic | 68% |
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MarkLogic Product Quality
3.4/5
MarkLogic has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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MarkLogic Product Information
MarkLogic’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.marklogic.com
- Company Size
- 501-1,000 Employees
Industry
Big Data
Enterprise
Productivity
SaaS
MarkLogic Product Quality vs. Competitors
Compared to its competitors, MarkLogic's Product Quality score is rated right below DataStax.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cloudera | 4/5 |
| MongoDB, Inc. | 3.9/5 |
| Couchbase | 3.7/5 |
| DataStax | 3.6/5 |
| MarkLogic | 3.4/5 |
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MarkLogic Pricing
MarkLogic ROI & Value For Money
3.7/5
MarkLogic has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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MarkLogic Pricing vs. Competitors
Compared to its competitors, MarkLogic's ROI score is rated right above DataStax, and is preceded by MongoDB, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Couchbase | 4.1/5 |
| MongoDB, Inc. | 3.9/5 |
| MarkLogic | 3.7/5 |
| DataStax | 3.6/5 |
| Cloudera | 3.5/5 |
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MarkLogic Customer Satisfaction (CSAT)
MarkLogic Customer Satisfaction (CSAT) Score
50 / 100
MarkLogic has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MarkLogic Customer Satisfaction vs. Competitors
Compared to its competitors, MarkLogic's Customer Satisfaction score is rated right below DataStax.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Couchbase | 80% |
| Cloudera | 78% |
| MongoDB, Inc. | 75% |
| DataStax | 66% |
| MarkLogic | 50% |
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MarkLogic Customer Service
3.8/5
MarkLogic has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About MarkLogic's Customer Service
Address
999 Skyway Road, Suite 200, San Carlos, CA 94070
Website
http://www.marklogic.com
Phone Number
650-655-2300
MarkLogic Customer Service vs. Competitors
Compared to its competitors, MarkLogic's Customer Service score is rated right above DataStax, and is preceded by MongoDB, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Couchbase | 4.1/5 |
| MongoDB, Inc. | 4.1/5 |
| MarkLogic | 3.8/5 |
| DataStax | 3.7/5 |
| Cloudera | 3.6/5 |
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MarkLogic as an Employer
3.2/5
MarkLogic has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
MarkLogic scored a -50 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of MarkLogic would recommend the brand to a friend. ENPS measures how likely MarkLogic employees would recommend working at MarkLogic to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 18% | Promoters |
|---|---|
| 9% | Passive |
| 73% | Detractors |
