33
NPS
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DataStax
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About DataStax's Brand
DataStax is the company that helps Developers and Companies successfully create a bold new world through GenAI. We offer a One-stop Generative AI Stack with everything needed for a faster, easier, path to production for relevant and responsive GenAI apps. DataStax delivers a RAG-first developer experience, with first-class integrations into leading AI ecosystem partners, so we work out with developers’ existing stacks of choice. With DataStax, anyone can quickly build smart, high-growth AI applications at unlimited scale, on any cloud. Hundreds of the world’s leading enterprises, including Audi, Bud Financial, Capital One, SkyPoint Cloud, and many more rely on DataStax to deliver GenAI. Among its major competitors, DataStax is ranked in 4th place for NPS while Quickbase is 1st, and Couchbase is 2nd.
Brand at a Glance
87%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
DataStax CMO
DataStax Ranking
- #2 / 4 of its competitors
DataStax NPS
DataStax's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether DataStax's customers would recommend using the product based on a scale of -100 to 100.
DataStax Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
DataStax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Jul 2020 0 | Jul 2020 | 0 |
Aug 2020 -20 | Aug 2020 | -20 |
Nov 2020 0 | Nov 2020 | 0 |
Feb 2021 12 | Feb 2021 | 12 |
Mar 2021 22 | Mar 2021 | 22 |
Jul 2021 30 | Jul 2021 | 30 |
Oct 2021 27 | Oct 2021 | 27 |
Dec 2025 34 | Dec 2025 | 34 |
How Other Brands Compare
DataStax is ranked second for NPS among its competitors. MongoDB, Inc. and Cloudera come in first and third, with MarkLogic coming in at #4.
DataStax |  MongoDB, Inc. |  Cloudera |  MarkLogic | |
| Global Ranking | #- | #538 | #- | #- |
| NPS | 33 | 40 | 10 | -50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $17.76B | $3.55B | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DataStax NPS by Gender
DataStax's NPS was rated 33 by Male customers on Comparably.
Male
33
DataStax's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
N/A
DataStax's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
DataStax NPS by Usage
DataStax's NPS was rated 0 points by customers who have used DataStax's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
DataStax NPS vs. Competitors
Compared to its competitors, DataStax's NPS is rated right above Hortonworks, and is preceded by MongoDB, Inc..
| COMPANY | NPS Score | |
|---|---|---|
 | Quickbase | 89 |
 | Couchbase | 45 |
| MongoDB, Inc. | 40 |
| DataStax | 33 |
 | Hortonworks | 25 |
| Cloudera | 10 |
 | MapR Technologies | N/A |
 | Alluxio | N/A |
 | YugaByte | N/A |
| MarkLogic | -50 |
 | EnterpriseDB | -100 |
DataStax Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of DataStax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DataStax Customer Loyalty Score by Gender
DataStax's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
DataStax Customer Loyalty Score by Usage
DataStax's Customer Loyalty score was rated 100% by customers who have used DataStax's products/services for 2 to 5 Years.
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DataStax Customer Loyalty Score by Industry
DataStax's Customer Loyalty score was rated 100% by Tech industry customers.
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DataStax Customer Loyalty vs. Competitors
Compared to its competitors, DataStax's Customer Loyalty score is rated right above Couchbase, and is preceded by Quickbase.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Quickbase | 100% |
| DataStax | 87% |
| Couchbase | 83% |
| MongoDB, Inc. | 79% |
| Cloudera | 74% |
| MarkLogic | 68% |
| Hortonworks | 60% |
| EnterpriseDB | N/A |
| MapR Technologies | N/A |
| Alluxio | N/A |
| YugaByte | N/A |
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DataStax Product Quality
3.6/5
DataStax has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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DataStax Product Information
DataStax’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated DataStax's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Tech
AI, Big Data and Analytics
Big Data
Enterprise
Quick Insights into DataStax Product Quality
DataStax's Product Quality score was rated highest by customers who have used DataStax's products/services for 2 to 5 Years.
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Ranked DataStax Product Quality the Highest
DataStax Product Quality Score by Gender
DataStax's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
DataStax Product Quality Score by Usage
DataStax's Product Quality score was rated 3.8 stars by customers who have used DataStax's products/services for 2 to 5 Years.
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DataStax Product Quality Score by Industry
DataStax's Product Quality score was rated 3.8 stars by Tech industry customers.
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DataStax Product Quality vs. Competitors
Compared to its competitors, DataStax's Product Quality score is rated right above Hortonworks, and is preceded by Couchbase.
| COMPANY | Product Quality Score | |
|---|---|---|
| Quickbase | 4.4/5 |
| Cloudera | 4/5 |
| MongoDB, Inc. | 3.9/5 |
| Couchbase | 3.7/5 |
| DataStax | 3.6/5 |
| Hortonworks | 3.5/5 |
| MarkLogic | 3.4/5 |
| EnterpriseDB | 2.5/5 |
| MapR Technologies | N/A |
| Alluxio | N/A |
| YugaByte | N/A |
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DataStax Pricing
DataStax ROI & Value For Money
3.6/5
DataStax has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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DataStax Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into DataStax ROI
DataStax's ROI score was rated highest by customers who have used DataStax's products/services for 2 to 5 Years.
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Ranked DataStax ROI the Highest
DataStax ROI Score by Gender
DataStax's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
DataStax ROI Score by Usage
DataStax's ROI score was rated 3.8 stars by customers who have used DataStax's products/services for 2 to 5 Years.
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DataStax ROI Score by Industry
DataStax's ROI score was rated 3.8 stars by Tech industry customers.
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DataStax Pricing vs. Competitors
Compared to its competitors, DataStax's ROI score is rated right above Cloudera, and is preceded by MarkLogic.
| COMPANY | Pricing Score | |
|---|---|---|
| Quickbase | 4.7/5 |
| Couchbase | 4.1/5 |
| MongoDB, Inc. | 3.9/5 |
| MarkLogic | 3.7/5 |
| DataStax | 3.6/5 |
| Cloudera | 3.5/5 |
| Hortonworks | 3.3/5 |
| EnterpriseDB | N/A |
| MapR Technologies | N/A |
| Alluxio | N/A |
| YugaByte | N/A |
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DataStax Customer Satisfaction (CSAT)
DataStax Customer Satisfaction (CSAT) Score
66 / 100
DataStax has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DataStax Customer Satisfaction vs. Competitors
Compared to its competitors, DataStax's Customer Satisfaction score is rated right above MarkLogic, and is preceded by MongoDB, Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Quickbase | 100% |
| Couchbase | 80% |
| Cloudera | 78% |
| MongoDB, Inc. | 75% |
| DataStax | 67% |
| MarkLogic | 50% |
| Hortonworks | 25% |
| EnterpriseDB | 0% |
| MapR Technologies | 0% |
| Alluxio | 0% |
| YugaByte | 0% |
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DataStax Customer Service
3.7/5
DataStax has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About DataStax's Customer Service
Address
2755 Augustine Dr, 8th floor, Santa Clara, CA 95054
Website
http://www.datastax.com?utm_medium=social_organic&utm_source=datastax&utm_campaign=comparably&utm_content=about
Phone Number
(650) 389-6000
DataStax's Social Links
Quick Insights into DataStax Customer Service
DataStax's Customer Service score was rated highest by customers who have used DataStax's products/services for 2 to 5 Years.
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Ranked DataStax Customer Service the Highest
DataStax Customer Service Score by Gender
DataStax's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
DataStax Customer Service Score by Usage
DataStax's Customer Service score was rated 4.1 stars by customers who have used DataStax's products/services for 2 to 5 Years.
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DataStax Customer Service Score by Industry
DataStax's Customer Service score was rated 4.1 stars by Tech industry customers.
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DataStax Customer Service vs. Competitors
Compared to its competitors, DataStax's Customer Service score is rated right above Cloudera, and is preceded by MarkLogic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Quickbase | 4.9/5 |
| Couchbase | 4.1/5 |
| MongoDB, Inc. | 4.1/5 |
| MarkLogic | 3.8/5 |
| DataStax | 3.7/5 |
| Cloudera | 3.6/5 |
| Hortonworks | 3.5/5 |
| EnterpriseDB | N/A |
| MapR Technologies | N/A |
| Alluxio | N/A |
| YugaByte | N/A |
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DataStax as an Employer
4.9/5
DataStax has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DataStax scored a 33 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of DataStax would recommend the brand to a friend. ENPS measures how likely DataStax employees would recommend working at DataStax to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 70% | Promoters |
|---|---|
| 23% | Passive |
| 7% | Detractors |
