25
NPS
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Hortonworks
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About Hortonworks' Brand
Hortonworks is a business computer software company focused on the development and support of Apache Hadoop. Among its major competitors, Hortonworks is ranked in 4th place for NPS while Red Hat is 1st, and SAP is 2nd.
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Hortonworks Ranking
- #4 / 4 of its competitors
Hortonworks NPS
Hortonworks's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Hortonworks's customers would recommend using the product based on a scale of -100 to 100.
Hortonworks Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Hortonworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Oct 2022 66 | Oct 2022 | 66 |
Mar 2023 25 | Mar 2023 | 25 |
How Other Brands Compare
Hortonworks is ranked #4 for NPS among its competitors. Red Hat and SAP come in first and second, with IBM coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hortonworks NPS vs. Competitors
Compared to its competitors, Hortonworks's NPS is rated right above Teradata Corporation, and is preceded by IBM.
| COMPANY | NPS Score | |
|---|---|---|
 | Red Hat | 38 |
 | SAP | 34 |
 | IBM | 26 |
| Hortonworks | 25 |
 | Teradata Corporation | 19 |
 | Cloudera | 10 |
 | Alpine Data Labs | N/A |
 | MapR Technologies | N/A |
 | Pivotal | -75 |
Hortonworks Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Hortonworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hortonworks Customer Loyalty vs. Competitors
Compared to its competitors, Hortonworks's Customer Loyalty score is rated right above Alpine Data Labs, and is preceded by Pivotal.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SAP | 80% |
| Red Hat | 79% |
| IBM | 79% |
| Teradata Corporation | 74% |
| Cloudera | 74% |
| Pivotal | 63% |
| Hortonworks | 60% |
| Alpine Data Labs | N/A |
| MapR Technologies | N/A |
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Hortonworks Product Quality
3.5/5
Hortonworks has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Hortonworks Product Information
Hortonworks’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.hortonworks.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Hortonworks Product Quality vs. Competitors
Compared to its competitors, Hortonworks's Product Quality score is rated right above Pivotal, and is preceded by Teradata Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAP | 4.1/5 |
| Red Hat | 4/5 |
| Cloudera | 4/5 |
| IBM | 3.8/5 |
| Teradata Corporation | 3.7/5 |
| Hortonworks | 3.5/5 |
| Pivotal | 2.5/5 |
| Alpine Data Labs | N/A |
| MapR Technologies | N/A |
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Hortonworks Pricing
Hortonworks ROI & Value For Money
3.3/5
Hortonworks has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Hortonworks Pricing vs. Competitors
Compared to its competitors, Hortonworks's ROI score is rated right above Pivotal, and is preceded by Cloudera.
| COMPANY | Pricing Score | |
|---|---|---|
| Red Hat | 4/5 |
| Teradata Corporation | 3.9/5 |
| SAP | 3.9/5 |
| IBM | 3.8/5 |
| Cloudera | 3.5/5 |
| Hortonworks | 3.3/5 |
| Pivotal | 2/5 |
| Alpine Data Labs | N/A |
| MapR Technologies | N/A |
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Hortonworks Customer Satisfaction (CSAT)
Hortonworks Customer Satisfaction (CSAT) Score
25 / 100
Hortonworks has an overall Customer Satisfaction score of 25 rated by its users and customers.
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Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hortonworks Customer Satisfaction vs. Competitors
Compared to its competitors, Hortonworks's Customer Satisfaction score is rated right above Alpine Data Labs, and is preceded by Pivotal.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAP | 82% |
| Teradata Corporation | 80% |
| Cloudera | 78% |
| Red Hat | 76% |
| IBM | 76% |
| Pivotal | 40% |
| Hortonworks | 25% |
| Alpine Data Labs | 0% |
| MapR Technologies | 0% |
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Hortonworks Customer Service
3.5/5
Hortonworks has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Hortonworks's Customer Service
Address
Santa Clara, CA 95054
Website
http://www.hortonworks.com
Phone Number
(855) 846-7866
Hortonworks Customer Service vs. Competitors
Compared to its competitors, Hortonworks's Customer Service score is rated right above Pivotal, and is preceded by Cloudera.
| COMPANY | Customer Service Score | |
|---|---|---|
| Red Hat | 4/5 |
| SAP | 4/5 |
| IBM | 3.9/5 |
| Teradata Corporation | 3.9/5 |
| Cloudera | 3.6/5 |
| Hortonworks | 3.5/5 |
| Pivotal | 2.3/5 |
| Alpine Data Labs | N/A |
| MapR Technologies | N/A |
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Hortonworks as an Employer
3.5/5
Hortonworks has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Hortonworks scored a 25 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Hortonworks would recommend the brand to a friend. ENPS measures how likely Hortonworks employees would recommend working at Hortonworks to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
