-75
NPS
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Pivotal
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About Pivotal's Brand
Pivotal is a software company that provides digital transformation technology and services Among its major competitors, Pivotal is ranked in 6th place for NPS while The MathWorks is 1st, and Red Hat is 2nd.Their current market cap is $4.22B
Brand at a Glance
63%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
2.3/5
Customer Service
Pivotal Ranking
- #4 / 4 of its competitors
Pivotal NPS
Pivotal's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Pivotal's customers would recommend using the product based on a scale of -100 to 100.
Pivotal Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Pivotal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Nov 2020 -50 | Nov 2020 | -50 |
Jul 2021 -33 | Jul 2021 | -33 |
Aug 2021 -50 | Aug 2021 | -50 |
Jul 2023 -60 | Jul 2023 | -60 |
Oct 2023 -66 | Oct 2023 | -66 |
Jul 2024 -71 | Jul 2024 | -71 |
Feb 2025 -75 | Feb 2025 | -75 |
How Other Brands Compare
Pivotal is ranked #4 for NPS among its competitors. Red Hat and IBM come in first and second, with Oracle coming in at third. Among those competitors, it is the lowest valued company behind Oracle.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pivotal NPS by Ethnicity
Pivotal's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Pivotal NPS vs. Competitors
Compared to its competitors, Pivotal's NPS is rated right below Array Networks.
| COMPANY | NPS Score | |
|---|---|---|
 | The MathWorks | 48 |
 | Red Hat | 38 |
 | IBM | 26 |
 | Oracle | 11 |
 | Cloudera | 10 |
 | Apcera | N/A |
 | Array Networks | N/A |
| Pivotal | -75 |
Pivotal Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Pivotal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pivotal Customer Loyalty Score by Ethnicity
Pivotal's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Pivotal Customer Loyalty vs. Competitors
Compared to its competitors, Pivotal's Customer Loyalty score is rated right above Apcera, and is preceded by Oracle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The MathWorks | 87% |
| Red Hat | 79% |
| IBM | 79% |
| Cloudera | 74% |
| Oracle | 72% |
| Pivotal | 63% |
| Apcera | N/A |
| Array Networks | N/A |
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Pivotal Product Quality
2.5/5
Pivotal has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Pivotal Product Information
Pivotal’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.pivotal.io
- Company Size
- 1,001-5,000 Employees
Industry
Big Data
Business Services
Enterprise
SaaS
Quick Insights into Pivotal Product Quality
Pivotal's Product Quality score was rated highest by Caucasian customers.
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Ranked Pivotal Product Quality the Highest
Pivotal Product Quality Score by Ethnicity
Pivotal's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pivotal.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Pivotal Product Quality vs. Competitors
Compared to its competitors, Pivotal's Product Quality score is rated right above Apcera, and is preceded by Oracle.
| COMPANY | Product Quality Score | |
|---|---|---|
| The MathWorks | 4.4/5 |
| Red Hat | 4/5 |
| Cloudera | 4/5 |
| IBM | 3.8/5 |
| Oracle | 3.7/5 |
| Pivotal | 2.5/5 |
| Apcera | N/A |
| Array Networks | N/A |
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Pivotal Pricing
Pivotal ROI & Value For Money
2/5
Pivotal has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Pivotal ROI
Pivotal's ROI score was rated highest by Caucasian customers.
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Ranked Pivotal ROI the Highest
Pivotal ROI Score by Ethnicity
Pivotal's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Pivotal Pricing vs. Competitors
Compared to its competitors, Pivotal's ROI score is rated right above Apcera, and is preceded by Cloudera.
| COMPANY | Pricing Score | |
|---|---|---|
| The MathWorks | 4.2/5 |
| Red Hat | 4/5 |
| IBM | 3.8/5 |
| Oracle | 3.7/5 |
| Cloudera | 3.5/5 |
| Pivotal | 2/5 |
| Apcera | N/A |
| Array Networks | N/A |
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Pivotal Customer Satisfaction (CSAT)
Pivotal Customer Satisfaction (CSAT) Score
40 / 100
Pivotal has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pivotal Customer Satisfaction
Pivotal's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Pivotal Customer Satisfaction the Highest
Pivotal Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pivotal's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Pivotal Customer Satisfaction vs. Competitors
Compared to its competitors, Pivotal's Customer Satisfaction score is rated right above Apcera, and is preceded by Oracle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The MathWorks | 86% |
| Cloudera | 78% |
| Red Hat | 76% |
| IBM | 76% |
| Oracle | 67% |
| Pivotal | 40% |
| Apcera | 0% |
| Array Networks | 0% |
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Pivotal Customer Service
2.3/5
Pivotal has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Pivotal's Customer Service
Address
875 Howard St,
Website
http://www.pivotal.io
Phone Number
(650) 286-8012
Quick Insights into Pivotal Customer Service
Pivotal's Customer Service score was rated highest by Caucasian customers.
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Ranked Pivotal Customer Service the Highest
Pivotal Customer Service Score by Ethnicity
Pivotal's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Pivotal Customer Service vs. Competitors
Compared to its competitors, Pivotal's Customer Service score is rated right above Apcera, and is preceded by Cloudera.
| COMPANY | Customer Service Score | |
|---|---|---|
| The MathWorks | 4.2/5 |
| Red Hat | 4/5 |
| IBM | 3.9/5 |
| Oracle | 3.6/5 |
| Cloudera | 3.6/5 |
| Pivotal | 2.3/5 |
| Apcera | N/A |
| Array Networks | N/A |
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Consumer vs. Employees
Pivotal scored a -75 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Pivotal would recommend the brand to a friend. ENPS measures how likely Pivotal employees would recommend working at Pivotal to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 55% | Promoters |
|---|---|
| 30% | Passive |
| 15% | Detractors |
