10
NPS
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Cloudera
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About Cloudera's Brand
We deliver an enterprise data cloud for any data, anywhere, from the Edge to AI. We believe that data can make what is impossible today, possible tomorrow Among its major competitors, Cloudera is ranked in 10th place for NPS while Amazon is 1st, and Apple is 2nd. Overall, Cloudera has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.55B
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Cloudera CMO
Mick Hollison
Mick leads Cloudera’s worldwide marketing efforts, including advertising, brand, communications, demand, partner, solutions, and web. Mick has had a successful 25-year career in enterprise and cloud software. Prior to joining Cloudera in 2016, he served as CMO of sales acceleration and machine learning company InsideSales.com. Under Mick’s leadership, InsideSales pioneered a shift to data-driven marketing and sales that has served as a model for organizations around the globe. Previous to InsideSales, Mick served as global vice president of marketing and strategy at Citrix, where he led the company’s push into the high-growth desktop virtualization market. Before Citrix, Mick managed executive marketing at Microsoft and held numerous leadership positions at IBM Software. Mick is an advisory board member for InsideSales and a contributing author on Inc.com. He is also an accomplished public speaker who has shared his insightful messages about the business impact of technology with audie
Cloudera Ranking
- #4 / 4 of its competitors
Cloudera NPS
Cloudera's Net Promoter Score (NPS) is a 10 with 46% Promoters, 18% Passives, and 36% Detractors. Net Promoter Score tracks whether Cloudera's customers would recommend using the product based on a scale of -100 to 100.
Cloudera Overall NPS
| 46% | Promoters |
|---|---|
| 18% | Passives |
| 36% | Detractors |
Cloudera NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 12 | Sep 2022 | 12 |
Feb 2023 15 | Feb 2023 | 15 |
Sep 2023 5 | Sep 2023 | 5 |
Oct 2023 2 | Oct 2023 | 2 |
Nov 2023 6 | Nov 2023 | 6 |
Dec 2023 7 | Dec 2023 | 7 |
Jan 2024 7 | Jan 2024 | 7 |
Mar 2024 6 | Mar 2024 | 6 |
Apr 2024 4 | Apr 2024 | 4 |
Jun 2024 5 | Jun 2024 | 5 |
Jul 2024 7 | Jul 2024 | 7 |
Oct 2024 10 | Oct 2024 | 10 |
How Other Brands Compare
Cloudera is ranked #4 for NPS among its competitors. Amazon and Apple come in first and second, with Google coming in at third. Among those competitors, it is the lowest valued company behind Apple.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cloudera NPS by Gender
Cloudera's NPS was rated 49 by Male customers on Comparably.
Male
49
Cloudera's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
N/A
Cloudera's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cloudera NPS by Age
Cloudera's NPS was rated 34 points by customers ages 18-25 on Comparably.
Cloudera NPS by Usage
Cloudera's NPS was rated the highest by customers who have used Cloudera's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Cloudera Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Cloudera users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cloudera Customer Loyalty Score by Gender
Cloudera's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Cloudera Customer Loyalty Score by Age
Cloudera's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Cloudera Customer Loyalty Score by Usage
Cloudera's Customer Loyalty score was rated 100% by customers who have used Cloudera's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Cloudera Customer Loyalty Score by Industry
Cloudera's Customer Loyalty score was rated 90% by Tech industry customers.
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Cloudera Customer Loyalty vs. Competitors
Compared to its competitors, Cloudera's Customer Loyalty score is rated right above Databricks, and is preceded by Confluent.
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Cloudera Product Quality
4/5
Cloudera has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cloudera Product Information
Cloudera’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cloudera's product the highest.
- Website
- http://cloudera.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Enterprise
Quick Insights into Cloudera Product Quality
Cloudera's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Cloudera's products/services for 2 to 5 Years.
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Ranked Cloudera Product Quality the Highest
Ranked Cloudera Product Quality the Lowest
Cloudera Product Quality Score by Gender
Cloudera's Product Quality score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Cloudera Product Quality Score by Age
Cloudera's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cloudera.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Cloudera Product Quality Score by Usage
Cloudera's Product Quality score was rated the highest by customers who have used Cloudera's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Cloudera Product Quality Score by Industry
Cloudera's Product Quality score was rated 4.5 stars by Tech industry customers.
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Cloudera Product Quality vs. Competitors
Compared to its competitors, Cloudera's Product Quality score is rated right above Databricks, and is preceded by VMware.
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Cloudera Pricing
Cloudera ROI & Value For Money
3.5/5
Cloudera has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Cloudera Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Cloudera ROI
Cloudera's ROI score was rated highest by customers who have used Cloudera's products/services for Less than 1 Year, and rated lowest by customers who have used Cloudera's products/services for 2 to 5 Years.
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Ranked Cloudera ROI the Highest
Ranked Cloudera ROI the Lowest
Cloudera ROI Score by Gender
Cloudera's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Cloudera ROI Score by Age
Cloudera's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cloudera.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Cloudera ROI Score by Usage
Cloudera's ROI score was rated the highest by customers who have used Cloudera's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Cloudera ROI Score by Industry
Cloudera's ROI score was rated 4 stars by Tech industry customers.
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Cloudera Pricing vs. Competitors
Compared to its competitors, Cloudera's ROI score is rated right above Pivotal, and is preceded by DataStax.
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Cloudera Customer Satisfaction (CSAT)
Cloudera Customer Satisfaction (CSAT) Score
78 / 100
Cloudera has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
31%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cloudera Customer Satisfaction
Cloudera's Customer Satisfaction score was rated highest by customers who have used Cloudera's products/services for Less than 1 Year.
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Ranked Cloudera Customer Satisfaction the Highest
Cloudera Customer Satisfaction Score by Gender
Cloudera's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cloudera.
100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cloudera Customer Satisfaction Score by Usage
Cloudera's Customer Satisfaction score was rated 100 points by customers who have used Cloudera's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cloudera Customer Satisfaction Score by Industry
Cloudera's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Cloudera Customer Satisfaction vs. Competitors
Compared to its competitors, Cloudera's Customer Satisfaction score is rated right above VMware, and is preceded by Databricks.
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Cloudera Customer Service
3.6/5
Cloudera has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Cloudera's Customer Service
Address
395 Page Mill Rd, Palo Alto, CA 94304
Website
http://cloudera.com
Phone Number
1-888-789-1488
Cloudera's Social Links
Quick Insights into Cloudera Customer Service
Cloudera's Customer Service score was rated highest by customers who have used Cloudera's products/services for Less than 1 Year, and rated lowest by customers who have used Cloudera's products/services for 2 to 5 Years.
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Ranked Cloudera Customer Service the Highest
Ranked Cloudera Customer Service the Lowest
Cloudera Customer Service Score by Gender
Cloudera's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Cloudera Customer Service Score by Age
Cloudera's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cloudera.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Cloudera Customer Service Score by Usage
Cloudera's Customer Service score was rated the highest by customers who have used Cloudera's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Cloudera Customer Service Score by Industry
Cloudera's Customer Service score was rated 4 stars by Tech industry customers.
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Cloudera Customer Service vs. Competitors
Compared to its competitors, Cloudera's Customer Service score is rated right above Pivotal, and is preceded by DataStax.
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Cloudera as an Employer
4.1/5
Cloudera has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Cloudera scored a 10 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Cloudera would recommend the brand to a friend. ENPS measures how likely Cloudera employees would recommend working at Cloudera to a friend.
Net Promoter Score
10
NPS Score
| 46% | Promoters |
|---|---|
| 18% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 51% | Promoters |
|---|---|
| 24% | Passive |
| 25% | Detractors |
