Teradata Corporation NPS & Customer Reviews

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Teradata Corporation

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Teradata Corporation

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About Teradata Corporation's Brand

Teradata is the leading cloud analytics software provider that leverages 100% of the data to uncover real-time intelligence, at scale. Among its major competitors, Teradata Corporation is ranked in 6th place for NPS while Amazon is 1st, and Microsoft is 2nd. Overall, Teradata Corporation has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.28B

Brand at a Glance

74%

Customer Loyalty

3.7/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Teradata Corporation CMO

Martyn Etherington

Martyn Etherington is Chief Marketing Officer for Teradata, reporting to Oliver Ratzesberger. Responsible for all aspects of Teradata’s corporate marketing strategy globally, as well as brand and digital programs, Martyn focuses on the creation, delivery, and follow-through of the company’s strategic marketing goals, strengthening its brand and enriching its customers’ experiences. Before joining Teradata, Martyn was Chief Marketing Officer at Cisco Jasper, a global market leader for IoT connectivity management. Prior to this role, Martyn served as Executive Vice President, Chief Marketing Officer, and Chief of Staff for Mitel, where he was responsible for driving global marketing. Based in San Diego, CA, Martyn earned a national diploma in computer science from Northbrook College, UK.

Teradata Corporation Ranking

^#4 / 4 of its competitors

Teradata Corporation NPS

Teradata Corporation's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether Teradata Corporation's customers would recommend using the product based on a scale of -100 to 100.

Teradata Corporation Overall NPS

NPS

52%	Promoters
15%	Passives
33%	Detractors

Teradata Corporation NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 29	Jan 2023	29
Apr 2023 27	Apr 2023	27
May 2023 22	May 2023	22
Jun 2023 25	Jun 2023	25
Aug 2023 20	Aug 2023	20
Oct 2023 22	Oct 2023	22
Nov 2023 25	Nov 2023	25
Dec 2023 24	Dec 2023	24
Apr 2024 28	Apr 2024	28
Aug 2024 23	Aug 2024	23
Jan 2025 25	Jan 2025	25
Dec 2025 18	Dec 2025	18

How Other Brands Compare

Teradata Corporation is ranked #4 for NPS among its competitors. Amazon and Microsoft come in first and second, with IBM coming in at third. Among those competitors, it is the lowest valued company behind Microsoft.

	Teradata Corporation	Amazon	Microsoft	IBM
Global Ranking	#-	#9	#22	#106
NPS	19	49	38	26
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$4.28B	$1.64T	$1.91T	$119.05B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Teradata Corporation NPS by Gender

Male customers rated Teradata Corporation's NPS 42 points higher than Female customers.

Male

Teradata Corporation's NPS was rated 67 by Male customers on Comparably.

67%

Promoters

33%

Passives

Detractors

Female

Teradata Corporation's NPS was rated 25 by Female customers on Comparably.

50%

Promoters

25%

Passives

25%

Detractors

Teradata Corporation NPS by Ethnicity

Teradata Corporation's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 34	Asian or Pacific Islander	34
Other 67	Other	67

Teradata Corporation NPS by Age

Teradata Corporation's NPS was rated 25 points by customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

36-40

50%

25%

Teradata Corporation NPS vs. Competitors

Compared to its competitors, Teradata Corporation's NPS is rated right above Oracle, and is preceded by Hortonworks.

COMPANY		NPS Score
	Amazon	49
	Microsoft	38
	NetApp	36
	IBM	26
	Hortonworks	25
	Teradata Corporation	19
	Oracle	11
	Western Digital Corporation	10
	Cloudera	10

Teradata Corporation Customer Reviews

Out of the 2 Teradata Corporation customer reviews 1 was positive and 1 was constructive. Teradata Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Teradata Corporation Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Teradata Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74%

26%

Teradata Corporation Customer Loyalty Score by Gender

Teradata Corporation's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.

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Male

100%

Yes

Female

100%

Yes

Teradata Corporation Customer Loyalty Score by Ethnicity

Teradata Corporation's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.

% who answered "Yes"

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100

out of 100

Asian or Pacific Islander

100

out of 100

Other

Teradata Corporation Customer Loyalty Score by Age

Teradata Corporation's Customer Loyalty score was rated 78% by customers ages 36-40 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
36-40 78%	36-40	78%

Teradata Corporation Customer Loyalty Score by Industry

Teradata Corporation's Customer Loyalty score was rated 85% by Tech industry customers.

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Tech	85%

Teradata Corporation Customer Loyalty vs. Competitors

Compared to its competitors, Teradata Corporation's Customer Loyalty score is rated right above Cloudera, and is preceded by Western Digital Corporation.

COMPANY		Customer Loyalty Score
	Amazon	89%
	Microsoft	84%
	NetApp	83%
	IBM	79%
	Western Digital Corporation	75%
	Teradata Corporation	74%
	Cloudera	74%
	Oracle	72%
	Hortonworks	60%

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Teradata Corporation Product Quality

3.7/5

Teradata Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Teradata Corporation Product Information

Teradata Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Teradata Corporation's product the highest.

Website: http://www.teradata.com

Company Size: 10,000+ Employees

Industry

Tech

Quick Insights into Teradata Corporation Product Quality

Teradata Corporation's Product Quality score was rated highest by Other customers, and rated lowest by Asian or Pacific Islander customers.

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Ranked Teradata Corporation Product Quality the Highest

Other	4.6
Male	4.3
36-40	3.9

Ranked Teradata Corporation Product Quality the Lowest

Female	3.6
Asian or Pacific Islander	3.1

Teradata Corporation Product Quality Score by Gender

Male customers rated Teradata Corporation's Product Quality score 0.7 stars higher than Female customers.

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Male

4.3/5

Female

3.6/5

Teradata Corporation Product Quality Score by Ethnicity

Teradata Corporation's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Other 4.6	Other	4.6

Teradata Corporation Product Quality Score by Age

Teradata Corporation's Product Quality score was rated 3.9 stars by customers ages 36-40 on Comparably.

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Summary	Age	Score
36-40 3.9	36-40	3.9

Teradata Corporation Product Quality Score by Industry

Teradata Corporation's Product Quality score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

Teradata Corporation Product Quality vs. Competitors

Compared to its competitors, Teradata Corporation's Product Quality score is rated right above Oracle, and is preceded by IBM.

COMPANY		Product Quality Score
	Amazon	4.2/5
	NetApp	4.1/5
	Microsoft	4.1/5
	Cloudera	4/5
	IBM	3.8/5
	Teradata Corporation	3.7/5
	Oracle	3.7/5
	Hortonworks	3.5/5
	Western Digital Corporation	3.4/5

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Teradata Corporation Pricing

Teradata Corporation ROI & Value For Money

3.9/5

Teradata Corporation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Teradata Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Teradata Corporation ROI

Teradata Corporation's ROI score was rated highest by Male customers, and rated lowest by Asian or Pacific Islander customers.

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Ranked Teradata Corporation ROI the Highest

Male	4.3
Other	4.3
36-40	3.7

Ranked Teradata Corporation ROI the Lowest

Female	3.5
Asian or Pacific Islander	3.3

Teradata Corporation ROI Score by Gender

Male customers rated Teradata Corporation's ROI score 0.8 stars higher than Female customers.

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Male

4.3/5

Female

3.5/5

Teradata Corporation ROI Score by Ethnicity

Teradata Corporation's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 4.3	Other	4.3

Teradata Corporation ROI Score by Age

Teradata Corporation's ROI score was rated 3.7 stars by customers ages 36-40 on Comparably.

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Summary	Age	Score
36-40 3.7	36-40	3.7

Teradata Corporation ROI Score by Industry

Teradata Corporation's ROI score was rated 3.2 stars by Tech industry customers.

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Tech	3.2

Teradata Corporation Pricing vs. Competitors

Compared to its competitors, Teradata Corporation's ROI score is rated right above IBM, and is preceded by NetApp.

COMPANY		Pricing Score
	Amazon	4.1/5
	Microsoft	4/5
	NetApp	4/5
	Teradata Corporation	3.9/5
	IBM	3.8/5
	Oracle	3.7/5
	Cloudera	3.5/5
	Hortonworks	3.3/5
	Western Digital Corporation	3.3/5

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Teradata Corporation Customer Satisfaction (CSAT)

Teradata Corporation Customer Satisfaction (CSAT) Score

80 / 100

Teradata Corporation has an overall Customer Satisfaction score of 80 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	30%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	5%
Very Dissatisfied	5%

Very Satisfied

50%

Satisfied

30%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Teradata Corporation Customer Satisfaction

Teradata Corporation's Customer Satisfaction score was rated highest by Female customers.

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Ranked Teradata Corporation Customer Satisfaction the Highest

Female	75%
Asian or Pacific Islander	67%
Tech	50%

Teradata Corporation Customer Satisfaction Score by Gender

Teradata Corporation's Customer Satisfaction score was rated 75 by Female customers on Comparably.

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75 / 100

Female

	Very Satisfied	50%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

Teradata Corporation Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
67%

CSAT according to Asian or Pacific Islander

Teradata Corporation's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

Teradata Corporation Customer Satisfaction Score by Industry

Teradata Corporation's Customer Satisfaction score was rated 50 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	50

Teradata Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, Teradata Corporation's Customer Satisfaction score is rated right above Cloudera, and is preceded by NetApp.

COMPANY		Customer Satisfaction (CSAT) Score
	Amazon	84%
	Microsoft	80%
	NetApp	80%
	Teradata Corporation	80%
	Cloudera	78%
	IBM	76%
	Oracle	67%
	Western Digital Corporation	50%
	Hortonworks	25%

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Teradata Corporation Customer Service

3.9/5

Teradata Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Teradata Corporation's Customer Service

Address

San Diego, CA 92127

Website

http://www.teradata.com

Phone Number

937-242-4719

Teradata Corporation's Social Links

Quick Insights into Teradata Corporation Customer Service

Teradata Corporation's Customer Service score was rated highest by Male customers, and rated lowest by Asian or Pacific Islander customers.

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Ranked Teradata Corporation Customer Service the Highest

Male	4.1
Other	4
36-40	3.5

Ranked Teradata Corporation Customer Service the Lowest

Female	3.4
Asian or Pacific Islander	3.3

Teradata Corporation Customer Service Score by Gender

Male customers rated Teradata Corporation's Customer Service score 0.7 stars higher than Female customers.

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Male

4.1/5

Female

3.4/5

Teradata Corporation Customer Service Score by Ethnicity

Teradata Corporation's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Teradata Corporation.

100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 4	Other	4

Teradata Corporation Customer Service Score by Age

Teradata Corporation's Customer Service score was rated 3.5 stars by customers ages 36-40 on Comparably.

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100

Summary	Age	Customer Service Score
36-40 3.5	36-40	3.5

Teradata Corporation Customer Service Score by Industry

Teradata Corporation's Customer Service score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

Teradata Corporation Customer Service vs. Competitors

Compared to its competitors, Teradata Corporation's Customer Service score is rated right above Oracle, and is preceded by IBM.

COMPANY		Customer Service Score
	Amazon	4.2/5
	NetApp	4.2/5
	Microsoft	4/5
	IBM	3.9/5
	Teradata Corporation	3.9/5
	Oracle	3.6/5
	Cloudera	3.6/5
	Hortonworks	3.5/5
	Western Digital Corporation	3.3/5

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Teradata Corporation as an Employer

2.9/5

Teradata Corporation has a 2.9/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Teradata Corporation

Victor Lund

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Teradata Corporation scored a 19 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Teradata Corporation would recommend the brand to a friend. ENPS measures how likely Teradata Corporation employees would recommend working at Teradata Corporation to a friend.

Net Promoter Score

NPS Score

52%	Promoters
15%	Passive
33%	Detractors

Employee Net Promoter Score

-20

eNPS Score

30%	Promoters
20%	Passive
50%	Detractors

Global Ranking Snapshot

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7	Target	Brian Cornell	Retail