-67
NPS
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Brand Page
EnterpriseDB
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About EnterpriseDB's Brand
EnterpriseDB (EDB) is the first open, enterprise-grade sovereign data and AI platform—secure, compliant, and scalable, on-premises and across clouds. Built on Postgres, the world’s leading database, EDB PG AI unifies transactional, analytical, and AI workloads, enabling organizations to operationalize their data and LLMs while maintaining control over sovereign environments. EDB PG AI is supported by a global partner network and delivers up to 99.999% availability as well as hybrid management and a built-in AI factory. As one of the most active contributors to the PostgreSQL project, EDB is deeply invested in the vitality of the global community.
Brand at a Glance
2.5/5
Product Quality
EnterpriseDB NPS
EnterpriseDB's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether EnterpriseDB's customers would recommend using the product based on a scale of -100 to 100.
EnterpriseDB Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
EnterpriseDB NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
Jun 2026 -66 | Jun 2026 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EnterpriseDB Product Quality
2.5/5
EnterpriseDB has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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EnterpriseDB Product Information
EnterpriseDB’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.enterprisedb.com
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Enterprise
EnterpriseDB Customer Satisfaction (CSAT)
EnterpriseDB Customer Satisfaction (CSAT) Score
50 / 100
EnterpriseDB has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EnterpriseDB as an Employer
4.3/5
EnterpriseDB has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
EnterpriseDB scored a -67 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of EnterpriseDB would recommend the brand to a friend. ENPS measures how likely EnterpriseDB employees would recommend working at EnterpriseDB to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
