31
NPS
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Neo4j
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About Neo4j's Brand
Neo Technology is the company behind Neo4j, the world's leading graph database Among its major competitors, Neo4j is ranked in 3rd place for NPS while Riversand is 1st, and MongoDB, Inc. is 2nd.Their current valuation is $500.00M
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Neo4j Ranking
- #2 / 4 of its competitors
Neo4j NPS
Neo4j's Net Promoter Score (NPS) is a 31 with 58% Promoters, 15% Passives, and 27% Detractors. Net Promoter Score tracks whether Neo4j's customers would recommend using the product based on a scale of -100 to 100.
Neo4j Overall NPS
| 58% | Promoters |
|---|---|
| 15% | Passives |
| 27% | Detractors |
Neo4j NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 25 | Oct 2022 | 25 |
Dec 2022 23 | Dec 2022 | 23 |
Apr 2023 29 | Apr 2023 | 29 |
Jun 2023 38 | Jun 2023 | 38 |
Jul 2023 40 | Jul 2023 | 40 |
Aug 2023 33 | Aug 2023 | 33 |
Nov 2023 30 | Nov 2023 | 30 |
Jan 2024 34 | Jan 2024 | 34 |
Feb 2024 27 | Feb 2024 | 27 |
Mar 2024 33 | Mar 2024 | 33 |
Jun 2024 36 | Jun 2024 | 36 |
Dec 2025 30 | Dec 2025 | 30 |
How Other Brands Compare
Neo4j is ranked second for NPS among its competitors. MongoDB, Inc. and Reltio come in first and third, with Quantcast coming in at #4. Among those competitors, it is the second most valued company behind MongoDB, Inc..
Neo4j |  MongoDB, Inc. |  Reltio |  Quantcast | |
| Global Ranking | #- | #538 | #- | #- |
| NPS | 31 | 40 | 29 | 5 |
| Valuation Updated every 24 hours for public companies | $500.00M | $17.76B | $350.00M | $190.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Neo4j NPS by Gender
Female customers rated Neo4j's NPS 25 points higher than Male customers.
Male
0
Neo4j's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
25
Neo4j's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Neo4j NPS by Ethnicity
Neo4j's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Neo4j NPS by Usage
Neo4j's NPS was rated the highest by customers who have used Neo4j's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Neo4j Customer Reviews
Out of the 2 Neo4j customer reviews 2 were positive and 0 were constructive. Neo4j customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Neo4j Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Neo4j users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Neo4j Customer Loyalty Score by Gender
Female customers rated Neo4j's Customer Loyalty score 8% higher than Male customers.
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Male
70%
Yes
Female
78%
Yes
Neo4j Customer Loyalty Score by Ethnicity
Neo4j's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Neo4j.
100
out of 100
Asian or Pacific Islander
Neo4j Customer Loyalty Score by Usage
Neo4j's Customer Loyalty score was rated the highest by customers who have used Neo4j's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Neo4j Customer Loyalty Score by Industry
Neo4j's Customer Loyalty score was rated 85% by Tech industry customers.
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Neo4j Customer Loyalty vs. Competitors
Compared to its competitors, Neo4j's Customer Loyalty score is rated right above Reltio, and is preceded by Riversand.
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Neo4j Product Quality
4.2/5
Neo4j has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Neo4j Product Information
Neo4j’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Neo4j's product the highest.
- Website
- https://neo4j.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
Enterprise
SaaS
Quick Insights into Neo4j Product Quality
Neo4j's Product Quality score was rated highest by customers who have used Neo4j's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Neo4j Product Quality the Highest
Ranked Neo4j Product Quality the Lowest
Neo4j Product Quality Score by Gender
Female customers rated Neo4j's Product Quality score 0.2 stars higher than Male customers.
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Male
3.5/5
Female
3.7/5
Neo4j Product Quality Score by Ethnicity
Neo4j's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Neo4j Product Quality Score by Usage
Neo4j's Product Quality score was rated the highest by customers who have used Neo4j's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Neo4j Product Quality Score by Industry
Neo4j's Product Quality score was rated 3.8 stars by Tech industry customers.
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Neo4j Product Quality vs. Competitors
Compared to its competitors, Neo4j's Product Quality score is rated right above Quantcast, and is preceded by Riversand.
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Neo4j Pricing
Neo4j ROI & Value For Money
3.8/5
Neo4j has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Neo4j Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Neo4j ROI
Neo4j's ROI score was rated highest by customers who have used Neo4j's products/services for 1 to 2 Years, and rated lowest by customers who have used Neo4j's products/services for 2 to 5 Years.
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Ranked Neo4j ROI the Highest
Ranked Neo4j ROI the Lowest
Neo4j ROI Score by Gender
Female customers rated Neo4j's ROI score 0.6 stars higher than Male customers.
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Male
3.1/5
Female
3.7/5
Neo4j ROI Score by Ethnicity
Neo4j's ROI score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Neo4j.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Neo4j ROI Score by Usage
Neo4j's ROI score was rated the highest by customers who have used Neo4j's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Neo4j ROI Score by Industry
Neo4j's ROI score was rated 3.8 stars by Tech industry customers.
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Neo4j Pricing vs. Competitors
Compared to its competitors, Neo4j's ROI score is rated right above Reltio, and is preceded by Quantcast.
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Neo4j Customer Satisfaction (CSAT)
Neo4j Customer Satisfaction (CSAT) Score
79 / 100
Neo4j has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
47%
Satisfied
32%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Neo4j Customer Satisfaction
Neo4j's Customer Satisfaction score was rated highest by customers who have used Neo4j's products/services for 1 to 2 Years.
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Ranked Neo4j Customer Satisfaction the Highest
Neo4j Customer Satisfaction Score by Gender
Neo4j's Customer Satisfaction score was rated 75 by Female customers on Comparably.
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75 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Neo4j Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Neo4j's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Neo4j.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Neo4j Customer Satisfaction Score by Usage
Neo4j's Customer Satisfaction score was rated 100 points by customers who have used Neo4j's products/services for 1 to 2 Years.
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Neo4j Customer Satisfaction Score by Industry
Neo4j's Customer Satisfaction score was rated 80 points by Tech industry customers.
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}Neo4j Customer Satisfaction vs. Competitors
Compared to its competitors, Neo4j's Customer Satisfaction score is rated right above MongoDB, Inc., and is preceded by Reltio.
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Neo4j Customer Service
3.9/5
Neo4j has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Neo4j's Customer Service
Address
111 E 5th Ave, San Mateo, CA
Website
https://neo4j.com/
Quick Insights into Neo4j Customer Service
Neo4j's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Neo4j's products/services for 2 to 5 Years.
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Ranked Neo4j Customer Service the Highest
Ranked Neo4j Customer Service the Lowest
Neo4j Customer Service Score by Gender
Female customers rated Neo4j's Customer Service score 0.6 stars higher than Male customers.
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Male
3.3/5
Female
3.9/5
Neo4j Customer Service Score by Ethnicity
Neo4j's Customer Service score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Neo4j.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Neo4j Customer Service Score by Usage
Neo4j's Customer Service score was rated the highest by customers who have used Neo4j's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Neo4j Customer Service Score by Industry
Neo4j's Customer Service score was rated 3.9 stars by Tech industry customers.
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Neo4j Customer Service vs. Competitors
Compared to its competitors, Neo4j's Customer Service score is rated right above Reltio, and is preceded by MongoDB, Inc..
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Neo4j as an Employer
2.9/5
Neo4j has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Neo4j scored a 31 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Neo4j would recommend the brand to a friend. ENPS measures how likely Neo4j employees would recommend working at Neo4j to a friend.
Net Promoter Score
31
NPS Score
| 58% | Promoters |
|---|---|
| 15% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 41% | Promoters |
|---|---|
| 21% | Passive |
| 38% | Detractors |
