6
NPS
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Syniverse
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About Syniverse's Brand
Syniverse offers technology and business services to the telecommunications industry.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Syniverse CMO
William Hurley
William Hurley serves as the Chief Marketing Officer of Syniverse. William currently resides in the Greater New York City Area.
Syniverse NPS
Syniverse's Net Promoter Score (NPS) is a 6 with 50% Promoters, 6% Passives, and 44% Detractors. Net Promoter Score tracks whether Syniverse's customers would recommend using the product based on a scale of -100 to 100.
Syniverse Overall NPS
| 50% | Promoters |
|---|---|
| 6% | Passives |
| 44% | Detractors |
Syniverse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -50 | Oct 2021 | -50 |
Nov 2021 -20 | Nov 2021 | -20 |
May 2022 0 | May 2022 | 0 |
Jul 2022 15 | Jul 2022 | 15 |
Aug 2022 0 | Aug 2022 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 -9 | Jun 2023 | -9 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2023 7 | Oct 2023 | 7 |
Nov 2023 15 | Nov 2023 | 15 |
Apr 2025 13 | Apr 2025 | 13 |
Nov 2025 7 | Nov 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Syniverse NPS by Gender
Syniverse's NPS was rated 75 by Male customers on Comparably.
Male
75
Syniverse's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Syniverse's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Syniverse Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Syniverse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Syniverse Customer Loyalty Score by Gender
Syniverse's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Syniverse Product Quality
3.1/5
Syniverse has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Syniverse Product Information
Syniverse’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.syniverse.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Mobile App
Productivity
SaaS
Quick Insights into Syniverse Product Quality
Syniverse's Product Quality score was rated highest by Male customers.
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Ranked Syniverse Product Quality the Highest
Syniverse Product Quality Score by Gender
Syniverse's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Syniverse.
Male
3.6/5
Female
N/A
Syniverse Pricing
Syniverse ROI & Value For Money
3.1/5
Syniverse has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Syniverse ROI
Syniverse's ROI score was rated highest by Male customers.
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Ranked Syniverse ROI the Highest
Syniverse ROI Score by Gender
Syniverse's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Syniverse.
Male
4.5/5
Female
N/A
Syniverse Customer Satisfaction (CSAT)
Syniverse Customer Satisfaction (CSAT) Score
67 / 100
Syniverse has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Syniverse Customer Satisfaction
Syniverse's Customer Satisfaction score was rated highest by Male customers.
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Ranked Syniverse Customer Satisfaction the Highest
Syniverse Customer Satisfaction Score by Gender
Syniverse's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Syniverse.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Syniverse Customer Service
3.1/5
Syniverse has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Syniverse's overall Customer Service score rated by its users and customers.
About Syniverse's Customer Service
Address
8125 Highwoods Palm Way, Tampa, FL
Website
http://www.syniverse.com
Phone Number
(813) 637.5000
Quick Insights into Syniverse Customer Service
Syniverse's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Syniverse's Customer Service score.
Ranked Syniverse Customer Service the Highest
Syniverse Customer Service Score by Gender
Syniverse's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Syniverse.
Male
4.2/5
Female
N/A
Syniverse as an Employer
2.2/5
Syniverse has a 2.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Syniverse scored a 6 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of Syniverse would recommend the brand to a friend. ENPS measures how likely Syniverse employees would recommend working at Syniverse to a friend.
Net Promoter Score
6
NPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 15% | Promoters |
|---|---|
| 15% | Passive |
| 70% | Detractors |
