29
NPS
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Brand Page
Reltio
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About Reltio's Brand
Reltio's mission is to help both business and IT teams be right faster
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Reltio CMO
Reltio NPS
Reltio's Net Promoter Score (NPS) is a 29 with 43% Promoters, 43% Passives, and 14% Detractors. Net Promoter Score tracks whether Reltio's customers would recommend using the product based on a scale of -100 to 100.
Reltio Overall NPS
| 43% | Promoters |
|---|---|
| 43% | Passives |
| 14% | Detractors |
Reltio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Feb 2021 50 | Feb 2021 | 50 |
Mar 2021 33 | Mar 2021 | 33 |
Jul 2021 50 | Jul 2021 | 50 |
Oct 2021 20 | Oct 2021 | 20 |
Dec 2021 17 | Dec 2021 | 17 |
Jul 2024 27 | Jul 2024 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reltio Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Reltio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reltio Product Quality
3.2/5
Reltio has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Reltio's overall Product Quality score rated by its users and customers.
Reltio Product Information
Reltio’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://reltio.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
Enterprise
Reltio Pricing
Reltio ROI & Value For Money
3.6/5
Reltio has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Reltio's overall ROI score rated by its users and customers.
Reltio Customer Satisfaction (CSAT)
Reltio Customer Satisfaction (CSAT) Score
100 / 100
Reltio has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Reltio Customer Service
3.6/5
Reltio has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Reltio's overall Customer Service score rated by its users and customers.
About Reltio's Customer Service
Address
100 Marine Parkway, Redwood City, CA 94065
Website
http://reltio.com
Phone Number
(855) 360-3282
Reltio's Social Links
Reltio as an Employer
4.3/5
Reltio has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Reltio scored a 29 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Reltio would recommend the brand to a friend. ENPS measures how likely Reltio employees would recommend working at Reltio to a friend.
Net Promoter Score
29
NPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 66% | Promoters |
|---|---|
| 13% | Passive |
| 21% | Detractors |
