5
NPS
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Brand Page
Quantcast
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About Quantcast's Brand
Brand at a Glance
66%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.4/5
Customer Service
Quantcast CMO
Steven Pereira
Steven Pereira serves as the Chief Marketing and Communications Officer of Quantcast. Steven started at Quantcast in September of 2017. Steven currently resides in the Greater Los Angeles Area.
Quantcast NPS
Quantcast's Net Promoter Score (NPS) is a 5 with 46% Promoters, 13% Passives, and 41% Detractors. Net Promoter Score tracks whether Quantcast's customers would recommend using the product based on a scale of -100 to 100.
Quantcast Overall NPS
| 46% | Promoters |
|---|---|
| 13% | Passives |
| 41% | Detractors |
Quantcast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 29 | Feb 2022 | 29 |
Aug 2022 22 | Aug 2022 | 22 |
Nov 2022 22 | Nov 2022 | 22 |
Jan 2023 25 | Jan 2023 | 25 |
Mar 2023 28 | Mar 2023 | 28 |
Apr 2023 22 | Apr 2023 | 22 |
May 2023 25 | May 2023 | 25 |
Aug 2023 21 | Aug 2023 | 21 |
Sep 2023 16 | Sep 2023 | 16 |
Dec 2023 14 | Dec 2023 | 14 |
May 2024 9 | May 2024 | 9 |
Aug 2024 5 | Aug 2024 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quantcast NPS by Gender
Quantcast's NPS was rated -25 by Male customers on Comparably.
Male
-25
Quantcast's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Quantcast's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Quantcast NPS by Usage
Quantcast's NPS was rated the highest by customers who have used Quantcast's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Quantcast Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Quantcast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Quantcast Customer Loyalty Score by Gender
Quantcast's Customer Loyalty score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Quantcast.
Male
33%
Yes
Female
N/A
Yes
Quantcast Product Quality
4/5
Quantcast has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Quantcast Product Information
Quantcast serves markets in the United States, Asia, Europe, Australia, Canada, United Kingdom, and Germany. Quantcast supports Web devices and offers products for small, medium, and large sized businesses.
Quantcast’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Quantcast's product the highest. Reviewers from the Accounting industry rated Quantcast the lowest at 2.3.
- Website
- https://www.quantcast.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Analytics
Business Services
Languages Supported
English
French
German
Italian
Swedish
Product Type
Advertising Software
Display Advertising Software
Statistical Analysis Software
Data Mining Software
Web Analytics Software
Competitive Intelligence Software
Brand Management Software
Customer Data Platform Software
Quick Insights into Quantcast Product Quality
Quantcast's Product Quality score was rated highest by customers who have used Quantcast's products/services for 5 to 10 Years, and rated lowest by customers from the Accounting industry.
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Ranked Quantcast Product Quality the Highest
Ranked Quantcast Product Quality the Lowest
Quantcast Product Quality Score by Gender
Quantcast's Product Quality score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Quantcast.
Male
2.4/5
Female
N/A
Quantcast Product Quality Score by Usage
Quantcast's Product Quality score was rated the highest by customers who have used Quantcast's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Quantcast Product Quality Score by Industry
Quantcast's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Quantcast Pricing
Quantcast ROI & Value For Money
3.8/5
Quantcast has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quantcast Pricing Plans
Quantcast has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Quantcast?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Quantcast ROI
Quantcast's ROI score was rated highest by Male customers.
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Ranked Quantcast ROI the Highest
Quantcast ROI Score by Gender
Quantcast's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Quantcast.
Male
2.9/5
Female
N/A
Quantcast Customer Satisfaction (CSAT)
Quantcast Customer Satisfaction (CSAT) Score
65 / 100
Quantcast has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
15%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quantcast Customer Satisfaction
Quantcast's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Quantcast's Customer Satisfaction.
Ranked Quantcast Customer Satisfaction the Highest
Quantcast Customer Satisfaction Score by Gender
Quantcast's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Quantcast.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Quantcast Customer Service
3.4/5
Quantcast has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Quantcast's Customer Service
Address
201 Third Street, San Francisco, CA 94103-3153
Website
https://www.quantcast.com/
Phone Number
415-738-4755
Quantcast's Social Links
Quick Insights into Quantcast Customer Service
Quantcast's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Quantcast's Customer Service score.
Ranked Quantcast Customer Service the Highest
Quantcast Customer Service Score by Gender
Quantcast's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Quantcast.
Male
2.5/5
Female
N/A
Quantcast as an Employer
3.3/5
Quantcast has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Quantcast scored a 5 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Quantcast would recommend the brand to a friend. ENPS measures how likely Quantcast employees would recommend working at Quantcast to a friend.
Net Promoter Score
5
NPS Score
| 46% | Promoters |
|---|---|
| 13% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 26% | Promoters |
|---|---|
| 42% | Passive |
| 32% | Detractors |
