34
NPS
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MemSQL
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About MemSQL's Brand
MemSQL is the operational database platform for real-time analytics. Among its major competitors, MemSQL is ranked in 5th place for NPS while Xero Inc is 1st, and MongoDB, Inc. is 2nd. Overall, MemSQL has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $400.00M
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
MemSQL Ranking
- #4 / 4 of its competitors
MemSQL NPS
MemSQL's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether MemSQL's customers would recommend using the product based on a scale of -100 to 100.
MemSQL Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
MemSQL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Nov 2023 33 | Nov 2023 | 33 |
How Other Brands Compare
MemSQL is ranked #4 for NPS among its competitors. Xero Inc and Microsoft come in first and second, with SAP coming in at third. Among those competitors, it is the lowest valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MemSQL NPS vs. Competitors
Compared to its competitors, MemSQL's NPS is rated right above Dashbase, Inc., and is preceded by SAP.
| COMPANY | NPS Score | |
|---|---|---|
 | Xero Inc | 44 |
 | MongoDB, Inc. | 40 |
 | Microsoft | 38 |
 | SAP | 34 |
| MemSQL | 34 |
 | Dashbase, Inc. | N/A |
 | Infinidat | N/A |
 | RapidAPI | N/A |
MemSQL Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of MemSQL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MemSQL Customer Loyalty vs. Competitors
Compared to its competitors, MemSQL's Customer Loyalty score is rated right above Dashbase, Inc., and is preceded by MongoDB, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Microsoft | 84% |
| Xero Inc | 80% |
| SAP | 80% |
| MongoDB, Inc. | 79% |
| MemSQL | 68% |
| Dashbase, Inc. | N/A |
| Infinidat | N/A |
| RapidAPI | N/A |
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MemSQL Product Quality
3.3/5
MemSQL has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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MemSQL Product Information
MemSQL’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.memsql.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
SaaS
MemSQL Product Quality vs. Competitors
Compared to its competitors, MemSQL's Product Quality score is rated right above Dashbase, Inc., and is preceded by MongoDB, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Xero Inc | 4.2/5 |
| Microsoft | 4.1/5 |
| SAP | 4.1/5 |
| MongoDB, Inc. | 3.9/5 |
| MemSQL | 3.3/5 |
| Dashbase, Inc. | N/A |
| Infinidat | N/A |
| RapidAPI | N/A |
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MemSQL Pricing
MemSQL ROI & Value For Money
3.6/5
MemSQL has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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MemSQL Pricing vs. Competitors
Compared to its competitors, MemSQL's ROI score is rated right above Dashbase, Inc., and is preceded by SAP.
| COMPANY | Pricing Score | |
|---|---|---|
| Xero Inc | 4.2/5 |
| Microsoft | 4/5 |
| MongoDB, Inc. | 3.9/5 |
| SAP | 3.9/5 |
| MemSQL | 3.6/5 |
| Dashbase, Inc. | N/A |
| Infinidat | N/A |
| RapidAPI | N/A |
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MemSQL Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MemSQL Customer Satisfaction vs. Competitors
Compared to its competitors, MemSQL's Customer Satisfaction score is rated right above Dashbase, Inc., and is preceded by Xero Inc.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAP | 82% |
| Microsoft | 80% |
| MongoDB, Inc. | 75% |
| Xero Inc | 71% |
| MemSQL | 0% |
| Dashbase, Inc. | 0% |
| Infinidat | 0% |
| RapidAPI | 0% |
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MemSQL Customer Service
3.5/5
MemSQL has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About MemSQL's Customer Service
Address
San Francisco, CA
Website
http://www.memsql.com
Phone Number
(855) 463-6775
MemSQL Customer Service vs. Competitors
Compared to its competitors, MemSQL's Customer Service score is rated right above Dashbase, Inc., and is preceded by Microsoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Xero Inc | 4.2/5 |
| MongoDB, Inc. | 4.1/5 |
| SAP | 4/5 |
| Microsoft | 4/5 |
| MemSQL | 3.5/5 |
| Dashbase, Inc. | N/A |
| Infinidat | N/A |
| RapidAPI | N/A |
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MemSQL as an Employer
2.6/5
MemSQL has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MemSQL scored a 34 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of MemSQL would recommend the brand to a friend. ENPS measures how likely MemSQL employees would recommend working at MemSQL to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 21% | Promoters |
|---|---|
| 0% | Passive |
| 79% | Detractors |
