3
NPS
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Netskope
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About Netskope's Brand
Netskope is the leader in cloud security. We help the world’s largest organizations take advantage of cloud and web without sacrificing security. Among its major competitors, Netskope is ranked in 8th place for NPS while Skyhigh Networks is 1st, and CloudLock is 2nd.Their current valuation is $3.00B
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Netskope Ranking
- #4 / 4 of its competitors
Netskope NPS
Netskope's Net Promoter Score (NPS) is a 3 with 47% Promoters, 9% Passives, and 44% Detractors. Net Promoter Score tracks whether Netskope's customers would recommend using the product based on a scale of -100 to 100.
Netskope Overall NPS
| 47% | Promoters |
|---|---|
| 9% | Passives |
| 44% | Detractors |
Netskope NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 5 | Jul 2023 | 5 |
Oct 2023 2 | Oct 2023 | 2 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 2 | Dec 2023 | 2 |
Feb 2024 4 | Feb 2024 | 4 |
Mar 2024 3 | Mar 2024 | 3 |
Apr 2024 1 | Apr 2024 | 1 |
Jun 2024 3 | Jun 2024 | 3 |
Jul 2024 3 | Jul 2024 | 3 |
Oct 2024 2 | Oct 2024 | 2 |
Jun 2025 0 | Jun 2025 | 0 |
Oct 2025 2 | Oct 2025 | 2 |
How Other Brands Compare
Netskope is ranked #4 for NPS among its competitors. Palo Alto Networks and Zscaler come in first and second, with McAfee coming in at third. Among those competitors, it is the lowest valued company behind McAfee.
Netskope |  Palo Alto Networks |  McAfee |  Zscaler | |
| Global Ranking | #- | #446 | #503 | #- |
| NPS | 3 | 32 | 7 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.00B | $31.32B | $31.96B | $23.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Netskope NPS by Gender
Female customers rated Netskope's NPS 25 points higher than Male customers.
Male
-25
Netskope's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
0
Netskope's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Netskope NPS by Ethnicity
Netskope's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Netskope NPS by Age
Netskope's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Netskope NPS by Usage
Netskope's NPS was rated the highest by customers who have used Netskope's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Netskope NPS vs. Competitors
Compared to its competitors, Netskope's NPS is rated right above Protegrity, and is preceded by McAfee.
| COMPANY | NPS Score | |
|---|---|---|
 | Skyhigh Networks | 100 |
 | CloudLock | 96 |
 | Vectra AI, Inc. | 50 |
| Palo Alto Networks | 32 |
 | A10 Networks | 11 |
| Zscaler | 10 |
| McAfee | 7 |
| Netskope | 3 |
 | Protegrity | 0 |
 | CipherCloud | N/A |
 | Bitglass | N/A |
Netskope Customer Reviews
Out of the 2 Netskope customer reviews 0 were positive and 2 were constructive. Netskope customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Netskope Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Netskope users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Netskope Customer Loyalty Score by Gender
Male customers rated Netskope's Customer Loyalty score 11% higher than Female customers.
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Male
66%
Yes
Female
55%
Yes
Netskope Customer Loyalty Score by Ethnicity
Netskope's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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33
out of 100
Caucasian
70
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
Netskope Customer Loyalty Score by Age
Netskope's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 70% | 31-35 | 70% |
46-50 70% | 46-50 | 70% |
Netskope Customer Loyalty Score by Usage
Netskope's Customer Loyalty score was rated the highest by customers who have used Netskope's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Netskope Customer Loyalty Score by Industry
Netskope's Customer Loyalty score was rated 61% by Tech industry customers.
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Netskope Customer Loyalty vs. Competitors
Compared to its competitors, Netskope's Customer Loyalty score is rated right above Skyhigh Networks, and is preceded by Vectra AI, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| McAfee | 83% |
| Palo Alto Networks | 82% |
| A10 Networks | 79% |
| Zscaler | 77% |
| Vectra AI, Inc. | 73% |
| Netskope | 69% |
| Skyhigh Networks | N/A |
| CloudLock | N/A |
| Protegrity | N/A |
| CipherCloud | N/A |
| Bitglass | N/A |
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Netskope Product Quality
3.4/5
Netskope has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Netskope Product Information
Netskope serves markets in the United States, Canada, India, and United Kingdom. Netskope supports Web devices and offers products for medium and large sized businesses.
Netskope’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Netskope's product the highest.
- Website
- https://www.netskope.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
IT, Server & Network Monitoring Software
Identity & Access Management Software
Cloud Security Software
Cloud Integration Software
Network Security Software
Quick Insights into Netskope Product Quality
Netskope's Product Quality score was rated highest by customers who have used Netskope's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Netskope Product Quality the Highest
Ranked Netskope Product Quality the Lowest
Netskope Product Quality Score by Gender
Male customers rated Netskope's Product Quality score 0.3 stars higher than Female customers.
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Male
3/5
Female
2.7/5
Netskope Product Quality Score by Ethnicity
Netskope's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Netskope Product Quality Score by Age
Netskope's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
31-35 3.5 | 31-35 | 3.5 |
46-50 2.6 | 46-50 | 2.6 |
Netskope Product Quality Score by Usage
Netskope's Product Quality score was rated the highest by customers who have used Netskope's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Netskope Product Quality Score by Industry
Netskope's Product Quality score was rated 3 stars by Tech industry customers.
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Netskope Product Quality vs. Competitors
Compared to its competitors, Netskope's Product Quality score is rated right above Protegrity, and is preceded by Vectra AI, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| CloudLock | 4.5/5 |
| CipherCloud | 4.5/5 |
| Palo Alto Networks | 3.9/5 |
| Skyhigh Networks | 3.9/5 |
| McAfee | 3.8/5 |
| Zscaler | 3.7/5 |
| A10 Networks | 3.6/5 |
| Vectra AI, Inc. | 3.5/5 |
| Netskope | 3.4/5 |
| Protegrity | N/A |
| Bitglass | N/A |
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Netskope Pricing
Netskope ROI & Value For Money
3.4/5
Netskope has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Netskope Pricing Plans
Netskope has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Netskope?
Medium Businesses
Large Enterprises
Quick Insights into Netskope ROI
Netskope's ROI score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked Netskope ROI the Highest
Ranked Netskope ROI the Lowest
Netskope ROI Score by Gender
Female customers rated Netskope's ROI score 0.3 stars higher than Male customers.
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Male
2.7/5
Female
3/5
Netskope ROI Score by Ethnicity
Netskope's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Netskope ROI Score by Age
Netskope's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.5 | 31-35 | 3.5 |
46-50 2.6 | 46-50 | 2.6 |
Netskope ROI Score by Usage
Netskope's ROI score was rated the highest by customers who have used Netskope's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Netskope ROI Score by Industry
Netskope's ROI score was rated 3.4 stars by Tech industry customers.
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Netskope Pricing vs. Competitors
Compared to its competitors, Netskope's ROI score is rated right above Skyhigh Networks, and is preceded by A10 Networks.
| COMPANY | Pricing Score | |
|---|---|---|
| CipherCloud | 5/5 |
| Palo Alto Networks | 3.8/5 |
| CloudLock | 3.7/5 |
| Vectra AI, Inc. | 3.6/5 |
| Zscaler | 3.6/5 |
| McAfee | 3.5/5 |
| A10 Networks | 3.5/5 |
| Netskope | 3.4/5 |
| Skyhigh Networks | N/A |
| Protegrity | N/A |
| Bitglass | N/A |
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Netskope Customer Satisfaction (CSAT)
Netskope Customer Satisfaction (CSAT) Score
70 / 100
Netskope has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
32%
Satisfied
38%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Netskope Customer Satisfaction
Netskope's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Netskope Customer Satisfaction the Highest
Ranked Netskope Customer Satisfaction the Lowest
Netskope Customer Satisfaction Score by Gender
Male customers rated Netskope's Customer Satisfaction score 17 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Netskope Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Netskope's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to African American/Black
Netskope's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Netskope's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Netskope Customer Satisfaction Score by Usage
Netskope's Customer Satisfaction score was rated 50 points by customers who have used Netskope's products/services for Less than 1 Year.
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Netskope Customer Satisfaction Score by Industry
Netskope's Customer Satisfaction score was rated 50 points by Tech industry customers.
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}Netskope Customer Satisfaction vs. Competitors
Compared to its competitors, Netskope's Customer Satisfaction score is rated right above Zscaler, and is preceded by Palo Alto Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Skyhigh Networks | 100% |
| Palo Alto Networks | 73% |
| Netskope | 70% |
| Zscaler | 63% |
| A10 Networks | 60% |
| McAfee | 58% |
| Vectra AI, Inc. | 33% |
| CloudLock | 0% |
| Protegrity | 0% |
| CipherCloud | 0% |
| Bitglass | 0% |
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Netskope Customer Service
3.4/5
Netskope has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Netskope's Customer Service
Address
270 Third Street, Los Altos, CA 94022
Website
https://www.netskope.com
Phone Number
650-397- 5474
Netskope's Social Links
Quick Insights into Netskope Customer Service
Netskope's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked Netskope Customer Service the Highest
Ranked Netskope Customer Service the Lowest
Netskope Customer Service Score by Gender
Female customers rated Netskope's Customer Service score 0.4 stars higher than Male customers.
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Male
2.6/5
Female
3/5
Netskope Customer Service Score by Ethnicity
Netskope's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Netskope Customer Service Score by Age
Netskope's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
31-35 3.5 | 31-35 | 3.5 |
46-50 1.8 | 46-50 | 1.8 |
Netskope Customer Service Score by Usage
Netskope's Customer Service score was rated the highest by customers who have used Netskope's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Netskope Customer Service Score by Industry
Netskope's Customer Service score was rated 3 stars by Tech industry customers.
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Netskope Customer Service vs. Competitors
Compared to its competitors, Netskope's Customer Service score is rated right above Skyhigh Networks, and is preceded by A10 Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| CloudLock | 5/5 |
| CipherCloud | 5/5 |
| Palo Alto Networks | 3.9/5 |
| Zscaler | 3.7/5 |
| McAfee | 3.6/5 |
| Vectra AI, Inc. | 3.5/5 |
| A10 Networks | 3.4/5 |
| Netskope | 3.4/5 |
| Skyhigh Networks | N/A |
| Protegrity | N/A |
| Bitglass | N/A |
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Netskope as an Employer
4.2/5
Netskope has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Netskope scored a 3 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Netskope would recommend the brand to a friend. ENPS measures how likely Netskope employees would recommend working at Netskope to a friend.
Net Promoter Score
3
NPS Score
| 47% | Promoters |
|---|---|
| 9% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
