96
NPS
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Brand Page
CloudLock
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About CloudLock's Brand
CloudLock is a data security platform that enables enterprises to monitor and analyze the user behavior and sensitive data in cloud applications.
Brand at a Glance
4.5/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
CloudLock NPS
CloudLock's Net Promoter Score (NPS) is a 96 with 97% Promoters, 2% Passives, and 1% Detractors. Net Promoter Score tracks whether CloudLock's customers would recommend using the product based on a scale of -100 to 100.
CloudLock Overall NPS
| 97% | Promoters |
|---|---|
| 2% | Passives |
| 1% | Detractors |
CloudLock NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 96 | Aug 2020 | 96 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CloudLock Product Quality
4.5/5
CloudLock has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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CloudLock Product Information
CloudLock serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. CloudLock supports Web devices and offers products for small, medium, and large sized businesses.
CloudLock’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.cloudlock.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Statistical Analysis Software
Cloud Security Software
Data Protection Software
CloudLock Pricing
CloudLock ROI & Value For Money
3.7/5
CloudLock has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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CloudLock Pricing Plans
CloudLock has a pricing structure that accommodates small, medium, and large businesses. Starting from $12/year, CloudLock uses a subscription model.
Who Uses CloudLock?
Small Businesses
Medium Businesses
Large Enterprises
CloudLock Customer Service
5/5
CloudLock has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About CloudLock's Customer Service
Address
203 Crescent Street, Suite 105, Waltham, MA 02453
Website
www.cloudlock.com/
