-10
NPS
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Imperva
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About Imperva's Brand
Imperva is the cybersecurity leader whose mission is to protect data and all paths to it. Among its major competitors, Imperva is ranked in 6th place for NPS while Cloudflare is 1st, and Palo Alto Networks is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Imperva CMO
David Gee
David Gee serves as the Chief Marketing Officer of Imperva. David started at Imperva in January of 2018. David is currently based in the San Francisco Bay Area.
Imperva Ranking
- #4 / 4 of its competitors
Imperva NPS
Imperva's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether Imperva's customers would recommend using the product based on a scale of -100 to 100.
Imperva Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
Imperva NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Jul 2023 17 | Jul 2023 | 17 |
Sep 2023 29 | Sep 2023 | 29 |
Oct 2023 13 | Oct 2023 | 13 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 -10 | Apr 2024 | -10 |
How Other Brands Compare
Imperva is ranked #4 for NPS among its competitors. Palo Alto Networks and Akamai come in first and second, with IBM coming in at third.
Imperva |  IBM |  Akamai |  Palo Alto Networks | |
| Global Ranking | #- | #106 | #333 | #446 |
| NPS | -10 | 26 | 30 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $16.09B | $31.32B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Imperva NPS by Ethnicity
Imperva's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Imperva NPS vs. Competitors
Compared to its competitors, Imperva's NPS is rated right below F5, Inc..
| COMPANY | NPS Score | |
|---|---|---|
 | Cloudflare | 37 |
| Palo Alto Networks | 32 |
| Akamai | 30 |
| IBM | 26 |
 | F5, Inc. | 24 |
| Imperva | -10 |
Imperva Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Imperva users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Imperva Customer Loyalty Score by Ethnicity
Imperva's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Imperva Customer Loyalty vs. Competitors
Compared to its competitors, Imperva's Customer Loyalty score is rated right below Cloudflare.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Palo Alto Networks | 82% |
| F5, Inc. | 82% |
| Akamai | 81% |
| IBM | 79% |
| Cloudflare | 77% |
| Imperva | 69% |
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Imperva Product Quality
3.5/5
Imperva has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Imperva Product Information
Imperva’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.imperva.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Quick Insights into Imperva Product Quality
Imperva's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked Imperva Product Quality the Highest
Imperva Product Quality Score by Ethnicity
Imperva's Product Quality score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Imperva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Imperva Product Quality vs. Competitors
Compared to its competitors, Imperva's Product Quality score is rated right below F5, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Akamai | 4.1/5 |
| Cloudflare | 4/5 |
| Palo Alto Networks | 3.9/5 |
| IBM | 3.8/5 |
| F5, Inc. | 3.8/5 |
| Imperva | 3.5/5 |
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Imperva Pricing
Imperva ROI & Value For Money
3.1/5
Imperva has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Imperva ROI
Imperva's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Imperva ROI the Highest
Imperva ROI Score by Ethnicity
Imperva's ROI score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Imperva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Imperva Pricing vs. Competitors
Compared to its competitors, Imperva's ROI score is rated right below IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| Cloudflare | 4/5 |
| Akamai | 4/5 |
| F5, Inc. | 3.9/5 |
| Palo Alto Networks | 3.8/5 |
| IBM | 3.8/5 |
| Imperva | 3.1/5 |
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Imperva Customer Satisfaction (CSAT)
Imperva Customer Satisfaction (CSAT) Score
63 / 100
Imperva has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Imperva Customer Satisfaction
Imperva's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked Imperva Customer Satisfaction the Highest
Imperva Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Imperva's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Imperva Customer Satisfaction vs. Competitors
Compared to its competitors, Imperva's Customer Satisfaction score is rated right below Cloudflare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Akamai | 80% |
| IBM | 76% |
| Palo Alto Networks | 73% |
| F5, Inc. | 72% |
| Cloudflare | 67% |
| Imperva | 63% |
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Imperva Customer Service
3.3/5
Imperva has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Imperva's Customer Service
Address
1 Curiosity Way, San Mateo, CA 94403
Website
http://www.imperva.com
Phone Number
4083558351
Imperva's Social Links
Quick Insights into Imperva Customer Service
Imperva's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked Imperva Customer Service the Highest
Imperva Customer Service Score by Ethnicity
Imperva's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Imperva.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Imperva Customer Service vs. Competitors
Compared to its competitors, Imperva's Customer Service score is rated right below Cloudflare.
| COMPANY | Customer Service Score | |
|---|---|---|
| Akamai | 4.2/5 |
| IBM | 3.9/5 |
| F5, Inc. | 3.9/5 |
| Palo Alto Networks | 3.9/5 |
| Cloudflare | 3.8/5 |
| Imperva | 3.3/5 |
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Imperva as an Employer
3.4/5
Imperva has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Imperva scored a -10 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Imperva would recommend the brand to a friend. ENPS measures how likely Imperva employees would recommend working at Imperva to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
