53
NPS
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Sisense is ranked #283 in Tech Brands
Sisense is ranked #283 in Tech Brands
About Sisense's Brand
The only business analytics software that lets you easily prepare, analyze and visualize complex datasets using one Single-Stack solution. Sisense’s brand is ranked #853 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sisense. When compared to other organizations within the Tech industry, Sisense is ranked #283. Among its major competitors, Sisense is ranked in 1st place for NPS while LogiAnalytics is 2nd, and Looker is 3rd. Overall, Sisense has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Sisense Ranking
- #853 in Global Best Brands
- #283 in Tech
- #1 / 4 of its competitors
Sisense NPS
Sisense's Net Promoter Score (NPS) is a 53 with 67% Promoters, 19% Passives, and 14% Detractors. Net Promoter Score tracks whether Sisense's customers would recommend using the product based on a scale of -100 to 100.
Sisense Overall NPS
| 67% | Promoters |
|---|---|
| 19% | Passives |
| 14% | Detractors |
Sisense NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 64 | Nov 2021 | 64 |
Jan 2022 63 | Jan 2022 | 63 |
May 2022 60 | May 2022 | 60 |
Aug 2022 59 | Aug 2022 | 59 |
Jan 2023 59 | Jan 2023 | 59 |
Mar 2023 60 | Mar 2023 | 60 |
Jul 2023 60 | Jul 2023 | 60 |
Sep 2023 56 | Sep 2023 | 56 |
Dec 2023 57 | Dec 2023 | 57 |
Apr 2024 57 | Apr 2024 | 57 |
Aug 2024 54 | Aug 2024 | 54 |
Jan 2025 52 | Jan 2025 | 52 |
How Other Brands Compare
Sisense is ranked first for NPS among its competitors. Tableau Software and Marketo come in second and third, with Domo, Inc. coming in at #4.
 Sisense |  Marketo |  Tableau Software |  Domo, Inc. | |
| Global Ranking | #853 | #230 | #397 | #- |
| NPS | 53 | 25 | 34 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | - | $1.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sisense NPS by Gender
Sisense's NPS was rated 29 by Male customers on Comparably.
Male
29
Sisense's NPS was rated 29 by Male customers on Comparably.
43%
Promoters
43%
Passives
14%
Detractors
Female
N/A
Sisense's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sisense NPS by Age
Sisense's NPS was rated 0 points by customers ages 36-40 on Comparably.
Sisense NPS by Usage
Sisense's NPS was rated the highest by customers who have used Sisense's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 69 | 1 to 2 Years | 69 |
2 to 5 Years 43 | 2 to 5 Years | 43 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Sisense NPS vs. Competitors
Compared to its competitors, Sisense's NPS is rated right above LogiAnalytics.
| COMPANY | NPS Score | |
|---|---|---|
| Sisense | 53 |
 | LogiAnalytics | 44 |
 | Looker | 37 |
 | SimilarWeb | 36 |
| Tableau Software | 34 |
 | Birst | 29 |
| Marketo | 25 |
| Domo, Inc. | 25 |
 | PeerIQ | N/A |
 | iDashboards | -100 |
Sisense Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Sisense users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sisense Customer Loyalty Score by Gender
Sisense's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Sisense Customer Loyalty Score by Age
Sisense's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sisense.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Sisense Customer Loyalty Score by Usage
Sisense's Customer Loyalty score was rated 100% by customers who have used Sisense's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sisense Customer Loyalty Score by Industry
Sisense's Customer Loyalty score was rated 100% by Tech industry customers.
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Sisense Customer Loyalty vs. Competitors
Compared to its competitors, Sisense's Customer Loyalty score is rated right above Marketo, and is preceded by Tableau Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tableau Software | 86% |
| Sisense | 85% |
| Marketo | 82% |
| Domo, Inc. | 72% |
| Looker | 70% |
| SimilarWeb | 66% |
| LogiAnalytics | N/A |
| Birst | N/A |
| iDashboards | N/A |
| PeerIQ | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Sisense's Customer Loyalty score is rated right above Zoom Video Communications, and is preceded by Apple.
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Sisense Product Quality
4.2/5
Sisense has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Sisense Product Information
Sisense serves markets in the United States, China, Europe, Australia, Canada, United Kingdom, Germany, Brazil, and Mexico. Sisense supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Sisense’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Sisense's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Sisense the lowest at 4.2.
- Website
- http://www.sisense.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
Enterprise
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Russian
Product Type
Data Management Software
Business Performance Management Software
Dashboard Software
Business Intelligence (BI) Software
Reporting Software
Analytics Software
Web Analytics Software
Big Data Software
Artificial Intelligence Software
Predictive Analytics Software
Data Visualization Software
Quick Insights into Sisense Product Quality
Sisense's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Sisense Product Quality the Highest
Ranked Sisense Product Quality the Lowest
Sisense Product Quality Score by Gender
Sisense's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Sisense Product Quality Score by Age
Sisense's Product Quality score was rated 4.1 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
Sisense Product Quality Score by Usage
Sisense's Product Quality score was rated the highest by customers who have used Sisense's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sisense Product Quality Score by Industry
Sisense's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Sisense Product Quality vs. Competitors
Compared to its competitors, Sisense's Product Quality score is rated right above Marketo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sisense | 4.2/5 |
| Marketo | 4.1/5 |
| SimilarWeb | 4/5 |
| Tableau Software | 4/5 |
| iDashboards | 4/5 |
| LogiAnalytics | 3.9/5 |
| Looker | 3.8/5 |
| Birst | 3.7/5 |
| Domo, Inc. | 3.7/5 |
| PeerIQ | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Sisense's Product Quality score is rated right above Google, and is preceded by Spotify.
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Sisense Pricing
Sisense ROI & Value For Money
4.1/5
Sisense has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Sisense Pricing Plans
Sisense has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government & Legal industry. The users from the Tech industry think that they had the lowest ROI from Sisense.
Who Uses Sisense?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Sisense ROI
Sisense's ROI score was rated highest by customers from the Government & Legal industry, and rated lowest by customers from the Tech industry.
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Ranked Sisense ROI the Highest
Ranked Sisense ROI the Lowest
Sisense ROI Score by Gender
Sisense's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sisense.
Male
4.1/5
Female
N/A
Sisense ROI Score by Age
Sisense's ROI score was rated 3.5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Sisense ROI Score by Usage
Sisense's ROI score was rated the highest by customers who have used Sisense's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sisense ROI Score by Industry
Sisense's ROI score was rated the highest by Government & Legal industry customers, and the lowest by Tech industry customers.
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Sisense Pricing vs. Competitors
Compared to its competitors, Sisense's ROI score is rated right above iDashboards, and is preceded by Birst.
| COMPANY | Pricing Score | |
|---|---|---|
| Birst | 4.2/5 |
| Sisense | 4.1/5 |
| iDashboards | 4/5 |
| Looker | 3.9/5 |
| Tableau Software | 3.9/5 |
| LogiAnalytics | 3.9/5 |
| Marketo | 3.8/5 |
| SimilarWeb | 3.8/5 |
| Domo, Inc. | 3.8/5 |
| PeerIQ | N/A |
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ROI for Other Tech Brands
In the Tech industry, Sisense's ROI score is rated right above Zoom Video Communications.
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Sisense Customer Satisfaction (CSAT)
Sisense Customer Satisfaction (CSAT) Score
73 / 100
Sisense has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
26%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sisense Customer Satisfaction
Sisense's Customer Satisfaction score was rated highest by Male customers.
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Ranked Sisense Customer Satisfaction the Highest
Sisense Customer Satisfaction Score by Gender
Sisense's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sisense Customer Satisfaction Score by Age
Sisense's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Sisense Customer Satisfaction vs. Competitors
Compared to its competitors, Sisense's Customer Satisfaction score is rated right above Looker, and is preceded by Marketo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Marketo | 76% |
| Sisense | 73% |
| Looker | 66% |
| Domo, Inc. | 66% |
| Tableau Software | 64% |
| SimilarWeb | 56% |
| LogiAnalytics | 0% |
| Birst | 0% |
| iDashboards | 0% |
| PeerIQ | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Sisense's Customer Satisfaction score is rated right above ROBLOX, and is preceded by Zoom Video Communications.
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Sisense Customer Service
4/5
Sisense has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Sisense's Customer Service
Address
1359 Broadway 4th FL, New York City, NY 10018
Website
http://www.sisense.com
Phone Number
(646) 432-1507
Sisense's Social Links
Quick Insights into Sisense Customer Service
Sisense's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Sisense's products/services for 2 to 5 Years.
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Ranked Sisense Customer Service the Highest
Ranked Sisense Customer Service the Lowest
Sisense Customer Service Score by Gender
Sisense's Customer Service score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Sisense Customer Service Score by Age
Sisense's Customer Service score was rated 4.2 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.2 | 36-40 | 4.2 |
Sisense Customer Service Score by Usage
Sisense's Customer Service score was rated the highest by customers who have used Sisense's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sisense Customer Service Score by Industry
Sisense's Customer Service score was rated 4.1 stars by Tech industry customers.
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Sisense Customer Service vs. Competitors
Compared to its competitors, Sisense's Customer Service score is rated right above Domo, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Sisense | 4/5 |
| Domo, Inc. | 3.9/5 |
| SimilarWeb | 3.9/5 |
| LogiAnalytics | 3.7/5 |
| Looker | 3.7/5 |
| Birst | 3.7/5 |
| Tableau Software | 3.7/5 |
| Marketo | 3.5/5 |
| iDashboards | N/A |
| PeerIQ | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Sisense's Customer Service score is rated right above Peloton, and is preceded by Nintendo.
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Sisense as an Employer
4.7/5
Sisense has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sisense scored a 53 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Sisense would recommend the brand to a friend. ENPS measures how likely Sisense employees would recommend working at Sisense to a friend.
Net Promoter Score
53
NPS Score
| 67% | Promoters |
|---|---|
| 19% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 72% | Promoters |
|---|---|
| 10% | Passive |
| 18% | Detractors |
Global Ranking Snapshot
Sisense is ranked #853 in the Global Top 100 Brands. It ranks just behind Peter Piper Pizza and just ahead of Imperfect Foods.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
851 |  | Golden Hippo |  | Mark Clemens | Business and Consumer Services |
852 |  | Peter Piper Pizza |  | Charles Bruce | Food and Beverages |
853 | | Sisense | | Ariel Katz | Tech |
854 |  | Imperfect Foods |  | Philip Behn | Food and Beverages |
855 |  | Rivian |  | RJ Scaringe | Automotive and Transportation |
856 |  | Grab |  | Anthony Tan | Automotive and Transportation |
857 |  | TJX Companies |  | Ernie Herrman | Retail |
Tech Ranking Snapshot
Sisense is ranked #283 in the Tech Industry. It ranks just behind Tenneco and just ahead of FactSet.
| RANK | COMPANY | Location | |
|---|---|---|---|
281 |  | Faurecia | |
282 |  | Tenneco | Lake Forest, IL |
283 | | Sisense | New York City, NY |
284 |  | FactSet | Norwalk, CT |
285 |  | Pendo | Raleigh, NC |
286 |  | Volvo Trucks | |
287 |  | Cloudflare | San Francisco, CA |
