25
NPS
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Domo, Inc.
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About Domo, Inc. Brand
Among its major competitors, Domo, Inc. is ranked in 4th place for NPS while Pentaho is 1st, and Information Builders is 2nd.Their current market cap is $1.54B
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Domo, Inc. Ranking
- #4 / 4 of its competitors
Domo, Inc. NPS
Domo, Inc.'s Net Promoter Score (NPS) is a 25 with 54% Promoters, 17% Passives, and 29% Detractors. Net Promoter Score tracks whether Domo, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Domo, Inc. Overall NPS
| 54% | Promoters |
|---|---|
| 17% | Passives |
| 29% | Detractors |
Domo, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 19 | Nov 2022 | 19 |
Jan 2023 19 | Jan 2023 | 19 |
Feb 2023 20 | Feb 2023 | 20 |
Mar 2023 20 | Mar 2023 | 20 |
Apr 2023 22 | Apr 2023 | 22 |
Jul 2023 19 | Jul 2023 | 19 |
Aug 2023 19 | Aug 2023 | 19 |
Sep 2023 21 | Sep 2023 | 21 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 24 | Mar 2024 | 24 |
Mar 2025 24 | Mar 2025 | 24 |
How Other Brands Compare
Domo, Inc. is ranked #4 for NPS among its competitors. Pentaho and Information Builders come in first and second, with Tableau Software coming in at third. Among those competitors, it is the lowest valued company behind Pentaho.
Domo, Inc. |  Tableau Software |  Pentaho |  Information Builders | |
| Global Ranking | #- | #397 | #- | #- |
| NPS | 25 | 34 | 58 | 51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.54B | - | $11.07B | $9.78B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Domo, Inc. NPS by Gender
Domo, Inc.'s NPS was rated 43 by Male customers on Comparably.
Male
43
Domo, Inc.'s NPS was rated 43 by Male customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Female
N/A
Domo, Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Domo, Inc. NPS by Age
Domo, Inc.'s NPS was rated 25 points by customers ages 31-35 on Comparably.
Domo, Inc. NPS by Usage
Domo, Inc.'s NPS was rated the highest by customers who have used Domo, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
Domo, Inc. NPS vs. Competitors
Compared to its competitors, Domo, Inc.'s NPS is rated right above GoodData, and is preceded by Tableau Software.
| COMPANY | NPS Score | |
|---|---|---|
| Pentaho | 58 |
| Information Builders | 51 |
| Tableau Software | 34 |
| Domo, Inc. | 25 |
 | GoodData | 17 |
Domo, Inc. Customer Reviews
Out of the 4 Domo, Inc. customer reviews 4 were positive and 0 were constructive. Domo, Inc. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Domo, Inc. Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Domo, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Domo, Inc. Customer Loyalty Score by Gender
Domo, Inc.'s Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Domo, Inc. Customer Loyalty Score by Age
Domo, Inc.'s Customer Loyalty score was rated 55% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
Domo, Inc. Customer Loyalty Score by Usage
Domo, Inc.'s Customer Loyalty score was rated 82% by customers who have used Domo, Inc.'s products/services for 2 to 5 Years.
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Domo, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Domo, Inc.'s Customer Loyalty score is rated right above GoodData, and is preceded by Tableau Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Information Builders | 100% |
| Tableau Software | 86% |
| Domo, Inc. | 72% |
| GoodData | 72% |
| Pentaho | N/A |
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Domo, Inc. Product Quality
3.7/5
Domo, Inc. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Domo, Inc. Product Information
Domo, Inc. serves markets in the United States, Australia, Canada, and United Kingdom. Domo, Inc. supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Domo, Inc.’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Domo, Inc.'s product the highest. Reviewers from the Education industry rated Domo, Inc. the lowest at 3.
- Website
- http://www.domo.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Productivity
SaaS
Languages Supported
English
Japanese
Product Type
Mobile Software
Data Management Software
Statistical Analysis Software
Dashboard Software
Business Intelligence (BI) Software
Reporting Software
Predictive Analytics Software
Data Visualization Software
Quick Insights into Domo, Inc. Product Quality
Domo, Inc.'s Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Education industry.
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Ranked Domo, Inc. Product Quality the Highest
Ranked Domo, Inc. Product Quality the Lowest
Domo, Inc. Product Quality Score by Gender
Domo, Inc.'s Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Domo, Inc. Product Quality Score by Age
Domo, Inc.'s Product Quality score was rated 4.5 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
Domo, Inc. Product Quality Score by Usage
Domo, Inc.'s Product Quality score was rated the highest by customers who have used Domo, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Domo, Inc. Product Quality Score by Industry
Domo, Inc.'s Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Domo, Inc. Product Quality vs. Competitors
Compared to its competitors, Domo, Inc.'s Product Quality score is rated right below GoodData.
| COMPANY | Product Quality Score | |
|---|---|---|
| Information Builders | 4.3/5 |
| Pentaho | 4/5 |
| Tableau Software | 4/5 |
| GoodData | 3.8/5 |
| Domo, Inc. | 3.7/5 |
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Domo, Inc. Pricing
Domo, Inc. ROI & Value For Money
3.8/5
Domo, Inc. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Domo, Inc. Pricing Plans
Domo, Inc. has a pricing structure that accommodates medium and large businesses. Starting from $83/month, Domo, Inc. uses a subscription model and offers the following: Professional: $160 USD user/month and Enterprise: $190 USD user/month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Plastics industry think that they had the lowest ROI from Domo, Inc..
Who Uses Domo, Inc.?
Medium Businesses
Large Enterprises
Quick Insights into Domo, Inc. ROI
Domo, Inc.'s ROI score was rated highest by customers who have used Domo, Inc.'s products/services for 2 to 5 Years, and rated lowest by customers from the Plastics industry.
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Ranked Domo, Inc. ROI the Highest
Ranked Domo, Inc. ROI the Lowest
Domo, Inc. ROI Score by Gender
Domo, Inc.'s ROI score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Domo, Inc. ROI Score by Age
Domo, Inc.'s ROI score was rated 4.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Domo, Inc. ROI Score by Usage
Domo, Inc.'s ROI score was rated 4.9 stars by customers who have used Domo, Inc.'s products/services for 2 to 5 Years.
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Domo, Inc. ROI Score by Industry
Domo, Inc.'s ROI score was rated the highest by Tech industry customers, and the lowest by Plastics industry customers.
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Domo, Inc. Pricing vs. Competitors
Compared to its competitors, Domo, Inc.'s ROI score is rated right above GoodData, and is preceded by Tableau Software.
| COMPANY | Pricing Score | |
|---|---|---|
| Pentaho | 4.2/5 |
| Information Builders | 4.1/5 |
| Tableau Software | 3.9/5 |
| Domo, Inc. | 3.8/5 |
| GoodData | 3.2/5 |
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Domo, Inc. Customer Satisfaction (CSAT)
Domo, Inc. Customer Satisfaction (CSAT) Score
66 / 100
Domo, Inc. has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
43%
Satisfied
23%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Domo, Inc. Customer Satisfaction
Domo, Inc.'s Customer Satisfaction score was rated highest by customers who have used Domo, Inc.'s products/services for 2 to 5 Years.
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Ranked Domo, Inc. Customer Satisfaction the Highest
Domo, Inc. Customer Satisfaction Score by Gender
Domo, Inc.'s Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Domo, Inc. Customer Satisfaction Score by Age
Domo, Inc.'s Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
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0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Domo, Inc. Customer Satisfaction Score by Usage
Domo, Inc.'s Customer Satisfaction score was rated 100 points by customers who have used Domo, Inc.'s products/services for 2 to 5 Years.
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Domo, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Domo, Inc.'s Customer Satisfaction score is rated right above Tableau Software, and is preceded by GoodData.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GoodData | 67% |
| Domo, Inc. | 66% |
| Tableau Software | 64% |
| Pentaho | 0% |
| Information Builders | 0% |
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Domo, Inc. Customer Service
3.9/5
Domo, Inc. has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Domo, Inc.'s Customer Service
Address
772 East Utah Valley Drive, American Fork, UT 84604
Website
http://www.domo.com/
Phone Number
(801) 899-1000
Domo, Inc.'s Social Links
Quick Insights into Domo, Inc. Customer Service
Domo, Inc.'s Customer Service score was rated highest by customers who have used Domo, Inc.'s products/services for 2 to 5 Years.
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Ranked Domo, Inc. Customer Service the Highest
Domo, Inc. Customer Service Score by Gender
Domo, Inc.'s Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Domo, Inc. Customer Service Score by Age
Domo, Inc.'s Customer Service score was rated 4.4 stars by customers ages 31-35 on Comparably.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
Domo, Inc. Customer Service Score by Usage
Domo, Inc.'s Customer Service score was rated 4.7 stars by customers who have used Domo, Inc.'s products/services for 2 to 5 Years.
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Domo, Inc. Customer Service vs. Competitors
Compared to its competitors, Domo, Inc.'s Customer Service score is rated right above Information Builders.
| COMPANY | Customer Service Score | |
|---|---|---|
| Domo, Inc. | 3.9/5 |
| Information Builders | 3.8/5 |
| Pentaho | 3.7/5 |
| Tableau Software | 3.7/5 |
| GoodData | 3.2/5 |
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Domo, Inc. as an Employer
4.3/5
Domo, Inc. has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Domo, Inc. scored a 25 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Domo, Inc. would recommend the brand to a friend. ENPS measures how likely Domo, Inc. employees would recommend working at Domo, Inc. to a friend.
Net Promoter Score
25
NPS Score
| 54% | Promoters |
|---|---|
| 17% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 42% | Promoters |
|---|---|
| 22% | Passive |
| 36% | Detractors |
