51
NPS
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Information Builders
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About Information Builders' Brand
Information Builders provides business intelligence and integration solutions that facilitate the intuitive interaction with information. Among its major competitors, Information Builders is ranked in 1st place for NPS while Landmark is 2nd, and Tableau Software is 3rd.Their current valuation is $9.78B
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
3.8/5
Customer Service
Information Builders CMO
Information Builders Ranking
- #1 / 4 of its competitors
Information Builders NPS
Information Builders's Net Promoter Score (NPS) is a 51 with 69% Promoters, 13% Passives, and 18% Detractors. Net Promoter Score tracks whether Information Builders's customers would recommend using the product based on a scale of -100 to 100.
Information Builders Overall NPS
| 69% | Promoters |
|---|---|
| 13% | Passives |
| 18% | Detractors |
Information Builders NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Aug 2020 52 | Aug 2020 | 52 |
Aug 2021 51 | Aug 2021 | 51 |
How Other Brands Compare
Information Builders is ranked first for NPS among its competitors. Landmark and Tableau Software come in second and third, with Domo, Inc. coming in at #4. Among those competitors, it is the most valued company.
Information Builders |  Tableau Software |  Landmark |  Domo, Inc. | |
| Global Ranking | #- | #397 | #836 | #- |
| NPS | 51 | 34 | 45 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $9.78B | - | - | $1.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Information Builders NPS by Usage
Information Builders's NPS was rated the highest by customers who have used Information Builders's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Information Builders NPS vs. Competitors
Compared to its competitors, Information Builders's NPS is rated right above Landmark.
| COMPANY | NPS Score | |
|---|---|---|
| Information Builders | 51 |
| Landmark | 45 |
| Tableau Software | 34 |
 | Informatica | 33 |
| Domo, Inc. | 25 |
 | Lavastorm | N/A |
Information Builders Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Information Builders users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Information Builders Customer Loyalty vs. Competitors
Compared to its competitors, Information Builders's Customer Loyalty score is rated right above Tableau Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Information Builders | 100% |
| Tableau Software | 86% |
| Landmark | 80% |
| Informatica | 78% |
| Domo, Inc. | 72% |
| Lavastorm | N/A |
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Information Builders Product Quality
4.3/5
Information Builders has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Information Builders Product Information
Information Builders serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Information Builders supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Information Builders’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Information Builders's product the highest. Reviewers from the Automotive and Transportation industry rated Information Builders the lowest at 4.2.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Hebrew
Polish
Danish
Norwegian
Product Type
Decision Support Software
Business Intelligence (BI) Software
Reporting Software
Data Analysis Software
Data Collection Software
Data Discovery Software
Quick Insights into Information Builders Product Quality
Information Builders's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Telecommunications industry.
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Ranked Information Builders Product Quality the Highest
Ranked Information Builders Product Quality the Lowest
Information Builders Product Quality Score by Usage
Information Builders's Product Quality score was rated the highest by customers who have used Information Builders's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Information Builders Product Quality Score by Industry
Information Builders's Product Quality score was rated the highest by Education industry customers, and the lowest by Telecommunications industry customers.
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Information Builders Product Quality vs. Competitors
Compared to its competitors, Information Builders's Product Quality score is rated right above Landmark.
| COMPANY | Product Quality Score | |
|---|---|---|
| Information Builders | 4.3/5 |
| Landmark | 4.1/5 |
| Tableau Software | 4/5 |
| Informatica | 3.9/5 |
| Domo, Inc. | 3.7/5 |
| Lavastorm | N/A |
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Information Builders Pricing
Information Builders ROI & Value For Money
4.1/5
Information Builders has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Information Builders Pricing Plans
Information Builders has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Government & Legal industry think that they had the lowest ROI from Information Builders.
Who Uses Information Builders?
Medium Businesses
Large Enterprises
Quick Insights into Information Builders ROI
Information Builders's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Government & Legal industry.
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Ranked Information Builders ROI the Highest
Ranked Information Builders ROI the Lowest
Information Builders ROI Score by Industry
Information Builders's ROI score was rated the highest by Tech industry customers, and the lowest by Government & Legal industry customers.
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Information Builders Pricing vs. Competitors
Compared to its competitors, Information Builders's ROI score is rated right above Informatica.
| COMPANY | Pricing Score | |
|---|---|---|
| Information Builders | 4.1/5 |
| Informatica | 4.1/5 |
| Landmark | 4/5 |
| Tableau Software | 3.9/5 |
| Domo, Inc. | 3.8/5 |
| Lavastorm | N/A |
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Information Builders Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Information Builders Customer Satisfaction vs. Competitors
Compared to its competitors, Information Builders's Customer Satisfaction score is rated right above Lavastorm, and is preceded by Tableau Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Landmark | 82% |
| Informatica | 69% |
| Domo, Inc. | 66% |
| Tableau Software | 64% |
| Information Builders | 0% |
| Lavastorm | 0% |
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Information Builders Customer Service
3.8/5
Information Builders has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Information Builders's Customer Service
Address
Two Penn Plaza, New York City, NY 10121
Website
http://www.informationbuilders.com
Phone Number
2125941450
Information Builders Customer Service vs. Competitors
Compared to its competitors, Information Builders's Customer Service score is rated right above Tableau Software, and is preceded by Domo, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Informatica | 4.1/5 |
| Landmark | 4/5 |
| Domo, Inc. | 3.9/5 |
| Information Builders | 3.8/5 |
| Tableau Software | 3.7/5 |
| Lavastorm | N/A |
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Information Builders as an Employer
3.0/5
Information Builders has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Information Builders scored a 51 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Information Builders would recommend the brand to a friend. ENPS measures how likely Information Builders employees would recommend working at Information Builders to a friend.
Net Promoter Score
51
NPS Score
| 69% | Promoters |
|---|---|
| 13% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
