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NPS
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ManpowerGroup
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About ManpowerGroup's Brand
ManpowerGroup is a multinational human resource consulting firm, providing recruitment and assessment, training and development, and more. Among its major competitors, ManpowerGroup is ranked in 6th place for NPS while Hays is 1st, and Recruit Holdings is 2nd.Their current market cap is $3.86B
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
ManpowerGroup CMO
April Dunn
April Dunn serves as the Senior Vice President, Chief Marketing Officer of ManpowerGroup. April started at ManpowerGroup in May of 2017. April currently resides in the Greater Milwaukee Area.
ManpowerGroup Ranking
- #4 / 4 of its competitors
ManpowerGroup NPS
ManpowerGroup's Net Promoter Score (NPS) is a 2 with 42% Promoters, 18% Passives, and 40% Detractors. Net Promoter Score tracks whether ManpowerGroup's customers would recommend using the product based on a scale of -100 to 100.
ManpowerGroup Overall NPS
| 42% | Promoters |
|---|---|
| 18% | Passives |
| 40% | Detractors |
ManpowerGroup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -12 | Apr 2023 | -12 |
Jun 2023 -7 | Jun 2023 | -7 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
Feb 2024 5 | Feb 2024 | 5 |
Jul 2024 9 | Jul 2024 | 9 |
Oct 2024 6 | Oct 2024 | 6 |
Dec 2024 8 | Dec 2024 | 8 |
Jan 2025 8 | Jan 2025 | 8 |
May 2025 7 | May 2025 | 7 |
Jun 2025 7 | Jun 2025 | 7 |
Oct 2025 2 | Oct 2025 | 2 |
How Other Brands Compare
ManpowerGroup is ranked #4 for NPS among its competitors. Kelly and Randstad come in first and second, with Robert Half coming in at third. Among those competitors, it is the second most valued company behind Robert Half.
ManpowerGroup |  Randstad |  Kelly |  Robert Half | |
| Global Ranking | #- | #525 | #593 | #695 |
| NPS | 2 | 17 | 27 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $3.86B | $47.78M | $875.42M | $8.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ManpowerGroup NPS by Gender
ManpowerGroup's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
ManpowerGroup's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
0
ManpowerGroup's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
ManpowerGroup NPS by Ethnicity
ManpowerGroup's NPS was rated 100 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 100 | Hispanic or Latino | 100 |
ManpowerGroup NPS by Age
ManpowerGroup's NPS was rated 34 points by customers ages 31-35 on Comparably.
ManpowerGroup NPS by Usage
ManpowerGroup's NPS was rated the highest by customers who have used ManpowerGroup's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
ManpowerGroup NPS vs. Competitors
Compared to its competitors, ManpowerGroup's NPS is rated right above TEKsystems, and is preceded by Robert Half.
| COMPANY | NPS Score | |
|---|---|---|
 | Hays | 100 |
 | Recruit Holdings | 100 |
| Kelly | 27 |
| Randstad | 17 |
| Robert Half | 15 |
| ManpowerGroup | 2 |
 | TEKsystems | -3 |
 | Volt Information Sciences, Inc. | -100 |
ManpowerGroup Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of ManpowerGroup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ManpowerGroup Customer Loyalty Score by Gender
Male customers rated ManpowerGroup's Customer Loyalty score 45% higher than Female customers.
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Male
100%
Yes
Female
55%
Yes
ManpowerGroup Customer Loyalty Score by Ethnicity
ManpowerGroup's Customer Loyalty score was rated 100% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
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100
out of 100
Hispanic or Latino
ManpowerGroup Customer Loyalty Score by Age
ManpowerGroup's Customer Loyalty score was rated 40% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
ManpowerGroup Customer Loyalty Score by Usage
ManpowerGroup's Customer Loyalty score was rated the highest by customers who have used ManpowerGroup's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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ManpowerGroup Customer Loyalty Score by Industry
ManpowerGroup's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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ManpowerGroup Customer Loyalty vs. Competitors
Compared to its competitors, ManpowerGroup's Customer Loyalty score is rated right above Robert Half, and is preceded by TEKsystems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hays | 100% |
| Recruit Holdings | 100% |
| Kelly | 81% |
| Randstad | 78% |
| TEKsystems | 71% |
| ManpowerGroup | 69% |
| Robert Half | 67% |
| Volt Information Sciences, Inc. | 10% |
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ManpowerGroup Product Quality
3.8/5
ManpowerGroup has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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ManpowerGroup Product Information
ManpowerGroup’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated ManpowerGroup's product the highest. Reviewers from the Tech industry rated ManpowerGroup the lowest at 3.4.
- Website
- http://manpowergroup.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Consumer Services
Small Business Services
Quick Insights into ManpowerGroup Product Quality
ManpowerGroup's Product Quality score was rated highest by customers who have used ManpowerGroup's products/services for 2 to 5 Years, and rated lowest by customers who have used ManpowerGroup's products/services for 1 to 2 Years.
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Ranked ManpowerGroup Product Quality the Highest
Ranked ManpowerGroup Product Quality the Lowest
ManpowerGroup Product Quality Score by Gender
Female customers rated ManpowerGroup's Product Quality score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
ManpowerGroup Product Quality Score by Ethnicity
ManpowerGroup's Product Quality score was rated 4.6 stars by Hispanic or Latino customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
ManpowerGroup Product Quality Score by Age
ManpowerGroup's Product Quality score was rated 4.1 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
ManpowerGroup Product Quality Score by Usage
ManpowerGroup's Product Quality score was rated the highest by customers who have used ManpowerGroup's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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ManpowerGroup Product Quality Score by Industry
ManpowerGroup's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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ManpowerGroup Product Quality vs. Competitors
Compared to its competitors, ManpowerGroup's Product Quality score is rated right above Randstad, and is preceded by Kelly.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hays | 5/5 |
| Recruit Holdings | 5/5 |
| Kelly | 3.8/5 |
| ManpowerGroup | 3.8/5 |
| Randstad | 3.7/5 |
| TEKsystems | 3.3/5 |
| Robert Half | 3/5 |
| Volt Information Sciences, Inc. | 1.5/5 |
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ManpowerGroup Pricing
ManpowerGroup ROI & Value For Money
3.6/5
ManpowerGroup has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ManpowerGroup Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from ManpowerGroup.
Quick Insights into ManpowerGroup ROI
ManpowerGroup's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used ManpowerGroup's products/services for 1 to 2 Years.
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Ranked ManpowerGroup ROI the Highest
Ranked ManpowerGroup ROI the Lowest
ManpowerGroup ROI Score by Gender
Female customers rated ManpowerGroup's ROI score 0.2 stars higher than Male customers.
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Male
3.3/5
Female
3.5/5
ManpowerGroup ROI Score by Ethnicity
ManpowerGroup's ROI score was rated 4.8 stars by Hispanic or Latino customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
ManpowerGroup ROI Score by Age
ManpowerGroup's ROI score was rated 4 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
ManpowerGroup ROI Score by Usage
ManpowerGroup's ROI score was rated the highest by customers who have used ManpowerGroup's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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ManpowerGroup ROI Score by Industry
ManpowerGroup's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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ManpowerGroup Pricing vs. Competitors
Compared to its competitors, ManpowerGroup's ROI score is rated right above TEKsystems, and is preceded by Randstad.
| COMPANY | Pricing Score | |
|---|---|---|
| Hays | 5/5 |
| Recruit Holdings | 5/5 |
| Kelly | 3.8/5 |
| Randstad | 3.7/5 |
| ManpowerGroup | 3.6/5 |
| TEKsystems | 3.6/5 |
| Volt Information Sciences, Inc. | 3.5/5 |
| Robert Half | 3.1/5 |
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ManpowerGroup Customer Satisfaction (CSAT)
ManpowerGroup Customer Satisfaction (CSAT) Score
74 / 100
ManpowerGroup has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
37%
Satisfied
37%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
4%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ManpowerGroup Customer Satisfaction
ManpowerGroup's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used ManpowerGroup's products/services for 1 to 2 Years.
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Ranked ManpowerGroup Customer Satisfaction the Highest
Ranked ManpowerGroup Customer Satisfaction the Lowest
ManpowerGroup Customer Satisfaction Score by Gender
Male customers rated ManpowerGroup's Customer Satisfaction score 5 points higher than Female customers.
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80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
75 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ManpowerGroup Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
ManpowerGroup's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ManpowerGroup Customer Satisfaction Score by Age
ManpowerGroup's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
ManpowerGroup Customer Satisfaction Score by Usage
ManpowerGroup's Customer Satisfaction score was rated the highest by customers who have used ManpowerGroup's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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ManpowerGroup Customer Satisfaction Score by Industry
ManpowerGroup's Customer Satisfaction score was rated 75 points by Tech industry customers.
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}ManpowerGroup Customer Satisfaction vs. Competitors
Compared to its competitors, ManpowerGroup's Customer Satisfaction score is rated right above Randstad, and is preceded by Volt Information Sciences, Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Recruit Holdings | 100% |
| Volt Information Sciences, Inc. | 100% |
| ManpowerGroup | 74% |
| Randstad | 69% |
| Kelly | 63% |
| TEKsystems | 62% |
| Robert Half | 53% |
| Hays | 50% |
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ManpowerGroup Customer Service
3.5/5
ManpowerGroup has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About ManpowerGroup's Customer Service
Address
100 Manpower Place, Milwaukee, WI
Website
http://manpowergroup.com/
Phone Number
414-961-1000
Quick Insights into ManpowerGroup Customer Service
ManpowerGroup's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used ManpowerGroup's products/services for 1 to 2 Years.
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Ranked ManpowerGroup Customer Service the Highest
Ranked ManpowerGroup Customer Service the Lowest
ManpowerGroup Customer Service Score by Gender
Female customers rated ManpowerGroup's Customer Service score 0.4 stars higher than Male customers.
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Male
3.2/5
Female
3.6/5
ManpowerGroup Customer Service Score by Ethnicity
ManpowerGroup's Customer Service score was rated 5 stars by Hispanic or Latino customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 5 | Hispanic or Latino | 5 |
ManpowerGroup Customer Service Score by Age
ManpowerGroup's Customer Service score was rated 4 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
ManpowerGroup Customer Service Score by Usage
ManpowerGroup's Customer Service score was rated the highest by customers who have used ManpowerGroup's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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ManpowerGroup Customer Service Score by Industry
ManpowerGroup's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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ManpowerGroup Customer Service vs. Competitors
Compared to its competitors, ManpowerGroup's Customer Service score is rated right above TEKsystems, and is preceded by Randstad.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hays | 5/5 |
| Recruit Holdings | 5/5 |
| Kelly | 3.7/5 |
| Randstad | 3.7/5 |
| ManpowerGroup | 3.5/5 |
| TEKsystems | 3.5/5 |
| Volt Information Sciences, Inc. | 3.5/5 |
| Robert Half | 3.2/5 |
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ManpowerGroup as an Employer
4.2/5
ManpowerGroup has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ManpowerGroup scored a 2 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of ManpowerGroup would recommend the brand to a friend. ENPS measures how likely ManpowerGroup employees would recommend working at ManpowerGroup to a friend.
Net Promoter Score
2
NPS Score
| 42% | Promoters |
|---|---|
| 18% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
