Aquent NPS & Customer Reviews

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Aquent

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Aquent

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About Aquent's Brand

As a global work solutions company, we help guide businesses toward the talent, technology, and services they need to create a better future of work. Among its major competitors, Aquent is ranked in 4th place for NPS while Onward Search is 1st, and Randstad is 2nd.

Brand at a Glance

78%

Customer Loyalty

3.7/5

Product Quality

3.5/5

Pricing

3.7/5

Customer Service

Aquent Ranking

^#4 / 4 of its competitors

Aquent NPS

Aquent's Net Promoter Score (NPS) is a -1 with 43% Promoters, 13% Passives, and 44% Detractors. Net Promoter Score tracks whether Aquent's customers would recommend using the product based on a scale of -100 to 100.

Aquent Overall NPS

-1

NPS

43%	Promoters
13%	Passives
44%	Detractors

Aquent NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2022 -25	Jun 2022	-25
Sep 2022 -40	Sep 2022	-40
Oct 2022 -17	Oct 2022	-17
Nov 2022 -15	Nov 2022	-15
Feb 2023 0	Feb 2023	0
Mar 2023 -11	Mar 2023	-11
Jul 2023 9	Jul 2023	9
Jun 2024 17	Jun 2024	17
Mar 2025 8	Mar 2025	8
Jul 2025 -1	Jul 2025	-1
Aug 2025 6	Aug 2025	6
Sep 2025 -1	Sep 2025	-1

How Other Brands Compare

Aquent is ranked #4 for NPS among its competitors. Onward Search and Randstad come in first and second, with Robert Half coming in at third.

	Aquent	Randstad	Robert Half	Onward Search
Global Ranking	#-	#525	#695	#-
NPS	-1	18	15	72
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$47.78M	$8.98B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Aquent NPS by Ethnicity

Aquent's NPS was rated -34 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -34	Caucasian	-34

Aquent NPS vs. Competitors

Compared to its competitors, Aquent's NPS is rated right above Oasis Outsourcing, and is preceded by vcfo.

COMPANY		NPS Score
	Onward Search	72
	Randstad	18
	Robert Half	15
	CDI Corporation	N/A
	vcfo	N/A
	Aquent	-1
	Oasis Outsourcing	-50

Aquent Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Aquent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78%

22%

Aquent Customer Loyalty Score by Ethnicity

Aquent's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

Aquent Customer Loyalty vs. Competitors

Compared to its competitors, Aquent's Customer Loyalty score is rated right above Robert Half, and is preceded by Randstad.

COMPANY		Customer Loyalty Score
	Randstad	78%
	Aquent	78%
	Robert Half	67%
	Onward Search	65%
	Oasis Outsourcing	10%
	CDI Corporation	N/A
	vcfo	N/A

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Aquent Product Quality

3.7/5

Aquent has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Aquent Product Information

Aquent serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Aquent supports iOS devices and offers products for small, medium, and large sized businesses.

Aquent’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website: http://aquent.com

Company Size: 1,001-5,000 Employees

Industry

Staffing and Recruiting

Languages Supported

English

French

German

Spanish

Italian

Product Type

Advertising Software

Campaign Management Software

Brand Management Software

Quick Insights into Aquent Product Quality

Aquent's Product Quality score was rated highest by Caucasian customers.

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Ranked Aquent Product Quality the Highest

Caucasian	3.3

Aquent Product Quality Score by Ethnicity

Aquent's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3

Aquent Product Quality vs. Competitors

Compared to its competitors, Aquent's Product Quality score is rated right above Robert Half, and is preceded by Randstad.

COMPANY		Product Quality Score
	Onward Search	3.7/5
	Randstad	3.7/5
	Aquent	3.7/5
	Robert Half	3/5
	Oasis Outsourcing	2.2/5
	CDI Corporation	N/A
	vcfo	N/A

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Aquent Pricing

Aquent ROI & Value For Money

3.5/5

Aquent has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Aquent Pricing Plans

Aquent has a pricing structure that accommodates small, medium, and large businesses.

Who Uses Aquent?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Aquent ROI

Aquent's ROI score was rated highest by Caucasian customers.

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Ranked Aquent ROI the Highest

Caucasian	3.5

Aquent ROI Score by Ethnicity

Aquent's ROI score was rated 3.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

Aquent Pricing vs. Competitors

Compared to its competitors, Aquent's ROI score is rated right above Robert Half, and is preceded by Randstad.

COMPANY		Pricing Score
	Onward Search	3.8/5
	Randstad	3.7/5
	Aquent	3.5/5
	Robert Half	3.1/5
	Oasis Outsourcing	2.2/5
	CDI Corporation	N/A
	vcfo	N/A

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Aquent Customer Satisfaction (CSAT)

Aquent Customer Satisfaction (CSAT) Score

73 / 100

Aquent has an overall Customer Satisfaction score of 73 rated by its users and customers.

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Very Satisfied	55%
Satisfied	18%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	9%
Very Dissatisfied	9%

Very Satisfied

55%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Aquent Customer Satisfaction vs. Competitors

Compared to its competitors, Aquent's Customer Satisfaction score is rated right above Randstad, and is preceded by Oasis Outsourcing.

COMPANY		Customer Satisfaction (CSAT) Score
	Onward Search	100%
	Oasis Outsourcing	100%
	Aquent	73%
	Randstad	70%
	Robert Half	53%
	CDI Corporation	0%
	vcfo	0%

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Aquent Customer Service

3.7/5

Aquent has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Aquent's Customer Service

Address

711 Boylston Street, Boston, MA 02116

Website

http://aquent.com

Phone Number

(855) 848-8568

Aquent's Social Links

Quick Insights into Aquent Customer Service

Aquent's Customer Service score was rated highest by Caucasian customers.

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Ranked Aquent Customer Service the Highest

Caucasian	3.5

Aquent Customer Service Score by Ethnicity

Aquent's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5

Aquent Customer Service vs. Competitors

Compared to its competitors, Aquent's Customer Service score is rated right above Robert Half, and is preceded by Randstad.

COMPANY		Customer Service Score
	Onward Search	3.8/5
	Randstad	3.7/5
	Aquent	3.7/5
	Robert Half	3.2/5
	Oasis Outsourcing	2/5
	CDI Corporation	N/A
	vcfo	N/A

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Aquent as an Employer

4.1/5

Aquent has a 4.1/5 stars for its overall company culture rated by their employees

top

25%

CEO of Aquent

John Chuang

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Aquent scored a -1 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Aquent would recommend the brand to a friend. ENPS measures how likely Aquent employees would recommend working at Aquent to a friend.

Net Promoter Score

-1

NPS Score

43%	Promoters
13%	Passive
44%	Detractors

Employee Net Promoter Score

eNPS Score

41%	Promoters
24%	Passive
35%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail