7
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Aquent
Marketing or Exec? Claim Your Free Account
About Aquent's Brand
As a global work solutions company, we help guide businesses toward the talent, technology, and services they need to create a better future of work. Among its major competitors, Aquent is ranked in 4th place for NPS while Onward Search is 1st, and Randstad is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Aquent Ranking
- #4 / 4 of its competitors
Aquent NPS
Aquent's Net Promoter Score (NPS) is a 7 with 47% Promoters, 13% Passives, and 40% Detractors. Net Promoter Score tracks whether Aquent's customers would recommend using the product based on a scale of -100 to 100.
Aquent Overall NPS
| 47% | Promoters |
|---|---|
| 13% | Passives |
| 40% | Detractors |
Aquent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -66 | Dec 2021 | -66 |
Jun 2022 -25 | Jun 2022 | -25 |
Sep 2022 -40 | Sep 2022 | -40 |
Oct 2022 -17 | Oct 2022 | -17 |
Nov 2022 -15 | Nov 2022 | -15 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -11 | Mar 2023 | -11 |
Jul 2023 9 | Jul 2023 | 9 |
Jun 2024 17 | Jun 2024 | 17 |
Mar 2025 8 | Mar 2025 | 8 |
Jul 2025 -1 | Jul 2025 | -1 |
Aug 2025 6 | Aug 2025 | 6 |
How Other Brands Compare
Aquent is ranked #4 for NPS among its competitors. Onward Search and Randstad come in first and second, with Robert Half coming in at third.
Aquent |  Randstad |  Robert Half |  Onward Search | |
| Global Ranking | #- | #525 | #695 | #- |
| NPS | 7 | 17 | 15 | 66 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $47.78M | $8.98B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aquent NPS vs. Competitors
Compared to its competitors, Aquent's NPS is rated right above CDI Corporation, and is preceded by Robert Half.
| COMPANY | NPS Score | |
|---|---|---|
| Onward Search | 66 |
| Randstad | 17 |
| Robert Half | 15 |
| Aquent | 7 |
 | CDI Corporation | N/A |
 | vcfo | N/A |
 | Oasis Outsourcing | -50 |
Aquent Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Aquent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aquent Customer Loyalty vs. Competitors
Compared to its competitors, Aquent's Customer Loyalty score is rated right above Robert Half, and is preceded by Randstad.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Randstad | 78% |
| Aquent | 77% |
| Robert Half | 67% |
| Onward Search | 60% |
| Oasis Outsourcing | 10% |
| CDI Corporation | N/A |
| vcfo | N/A |
Unlock Aquent Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Aquent Customer Loyalty vs. Competitors data and gain insights into your customers today.
Aquent Product Quality
3.8/5
Aquent has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Aquent's overall Product Quality score rated by its users and customers.
Aquent Product Information
Aquent serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Aquent supports iOS devices and offers products for small, medium, and large sized businesses.
Aquent’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://aquent.com
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Languages Supported
English
French
German
Spanish
Italian
Product Type
Advertising Software
Campaign Management Software
Brand Management Software
Aquent Product Quality vs. Competitors
Compared to its competitors, Aquent's Product Quality score is rated right above Randstad.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aquent | 3.8/5 |
| Randstad | 3.7/5 |
| Onward Search | 3.6/5 |
| Robert Half | 3/5 |
| Oasis Outsourcing | 2.2/5 |
| CDI Corporation | N/A |
| vcfo | N/A |
Unlock Aquent Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Aquent Product Quality vs. Competitors data and gain insights into your customers today.
Aquent Pricing
Aquent ROI & Value For Money
3.6/5
Aquent has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Aquent's overall ROI score rated by its users and customers.
Aquent Pricing Plans
Aquent has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Aquent?
Small Businesses
Medium Businesses
Large Enterprises
Aquent Pricing vs. Competitors
Compared to its competitors, Aquent's ROI score is rated right above Robert Half, and is preceded by Randstad.
| COMPANY | Pricing Score | |
|---|---|---|
| Onward Search | 3.7/5 |
| Randstad | 3.7/5 |
| Aquent | 3.6/5 |
| Robert Half | 3.1/5 |
| Oasis Outsourcing | 2.2/5 |
| CDI Corporation | N/A |
| vcfo | N/A |
Unlock Aquent ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Aquent ROI vs. Competitors data and gain insights into your customers today.
Aquent Customer Satisfaction (CSAT)
Aquent Customer Satisfaction (CSAT) Score
80 / 100
Aquent has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aquent Customer Satisfaction vs. Competitors
Compared to its competitors, Aquent's Customer Satisfaction score is rated right above Randstad, and is preceded by Oasis Outsourcing.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Onward Search | 100% |
| Oasis Outsourcing | 100% |
| Aquent | 80% |
| Randstad | 69% |
| Robert Half | 53% |
| CDI Corporation | 0% |
| vcfo | 0% |
Unlock Aquent Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Aquent Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Aquent Customer Service
3.8/5
Aquent has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Aquent's overall Customer Service score rated by its users and customers.
About Aquent's Customer Service
Address
711 Boylston Street, Boston, MA 02116
Website
http://aquent.com
Phone Number
(855) 848-8568
Aquent's Social Links
Aquent Customer Service vs. Competitors
Compared to its competitors, Aquent's Customer Service score is rated right above Randstad.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aquent | 3.8/5 |
| Randstad | 3.7/5 |
| Onward Search | 3.6/5 |
| Robert Half | 3.2/5 |
| Oasis Outsourcing | 2/5 |
| CDI Corporation | N/A |
| vcfo | N/A |
Unlock Aquent Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Aquent Customer Service vs. Competitors data and gain insights into your customers today.
Aquent as an Employer
4.1/5
Aquent has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Aquent scored a 7 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Aquent would recommend the brand to a friend. ENPS measures how likely Aquent employees would recommend working at Aquent to a friend.
Net Promoter Score
7
NPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
