66
NPS
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Onward Search
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About Onward Search's Brand
Onward Search specializes in staffing and talent solutions at the intersection of creative and technology. We help companies hire expert talent, build scalable teams, and engage on-demand consultants. Among its major competitors, Onward Search is ranked in 3rd place for NPS while WunderLand Group is 1st, and SALT is 2nd.
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Onward Search Ranking
- #1 / 4 of its competitors
Onward Search NPS
Onward Search's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Onward Search's customers would recommend using the product based on a scale of -100 to 100.
Onward Search Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Onward Search NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Feb 2023 50 | Feb 2023 | 50 |
Apr 2023 60 | Apr 2023 | 60 |
Dec 2023 67 | Dec 2023 | 67 |
How Other Brands Compare
Onward Search is ranked first for NPS among its competitors. Robert Half and Creative Circle come in second and third, with Aerotek coming in at #4.
Onward Search |  Robert Half |  Creative Circle |  Aerotek | |
| Global Ranking | #- | #695 | #- | #- |
| NPS | 66 | 15 | -19 | -22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $8.98B | $5.22B | $79.86M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Onward Search NPS vs. Competitors
Compared to its competitors, Onward Search's NPS is rated right above 24 Seven Talent, and is preceded by SALT.
| COMPANY | NPS Score | |
|---|---|---|
 | WunderLand Group | 100 |
 | SALT | 100 |
| Onward Search | 66 |
 | 24 Seven Talent | 34 |
 | Creative Group | 34 |
| Robert Half | 15 |
 | Aquent | 7 |
| Creative Circle | -19 |
| Aerotek | -22 |
 | Aquent Talent | -100 |
Onward Search Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Onward Search users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Onward Search Customer Loyalty vs. Competitors
Compared to its competitors, Onward Search's Customer Loyalty score is rated right above Aerotek, and is preceded by Robert Half.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SALT | 100% |
| 24 Seven Talent | 100% |
| Aquent Talent | 100% |
| Aquent | 77% |
| Robert Half | 67% |
| Onward Search | 60% |
| Aerotek | 60% |
| Creative Circle | 45% |
| Creative Group | 10% |
| WunderLand Group | N/A |
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Onward Search Product Quality
3.6/5
Onward Search has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Onward Search Product Information
Onward Search’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.onwardsearch.com/
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
Onward Search Product Quality vs. Competitors
Compared to its competitors, Onward Search's Product Quality score is rated right above Aerotek, and is preceded by Aquent.
| COMPANY | Product Quality Score | |
|---|---|---|
| SALT | 5/5 |
| Aquent | 3.8/5 |
| Onward Search | 3.6/5 |
| Aerotek | 3.1/5 |
| Robert Half | 3/5 |
| 24 Seven Talent | 2.7/5 |
| Creative Group | 2.7/5 |
| Creative Circle | 2.5/5 |
| Aquent Talent | 2.5/5 |
| WunderLand Group | N/A |
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Onward Search Pricing
Onward Search ROI & Value For Money
3.7/5
Onward Search has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Onward Search Pricing vs. Competitors
Compared to its competitors, Onward Search's ROI score is rated right above Aquent, and is preceded by SALT.
| COMPANY | Pricing Score | |
|---|---|---|
| SALT | 5/5 |
| Onward Search | 3.7/5 |
| Aquent | 3.6/5 |
| Robert Half | 3.1/5 |
| Aerotek | 3/5 |
| 24 Seven Talent | 2.7/5 |
| Aquent Talent | 2.5/5 |
| Creative Group | 2.2/5 |
| Creative Circle | 2.1/5 |
| WunderLand Group | N/A |
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Onward Search Customer Satisfaction (CSAT)
Onward Search Customer Satisfaction (CSAT) Score
100 / 100
Onward Search has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Onward Search Customer Satisfaction vs. Competitors
Compared to its competitors, Onward Search's Customer Satisfaction score is rated right above Creative Group, and is preceded by SALT.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SALT | 100% |
| Onward Search | 100% |
| Creative Group | 100% |
| Aquent | 80% |
| Aerotek | 54% |
| Robert Half | 53% |
| 24 Seven Talent | 50% |
| Creative Circle | 40% |
| WunderLand Group | 0% |
| Aquent Talent | 0% |
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Onward Search Customer Service
3.6/5
Onward Search has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Onward Search's Customer Service
Address
230 East Ave, Norwalk, CT 06855
Website
http://www.onwardsearch.com/
Phone Number
(800) 829-0072
Onward Search's Social Links
Onward Search Customer Service vs. Competitors
Compared to its competitors, Onward Search's Customer Service score is rated right above Robert Half, and is preceded by Aquent.
| COMPANY | Customer Service Score | |
|---|---|---|
| SALT | 5/5 |
| Aquent | 3.8/5 |
| Onward Search | 3.6/5 |
| Robert Half | 3.2/5 |
| Aerotek | 3.1/5 |
| 24 Seven Talent | 2.7/5 |
| Aquent Talent | 2.5/5 |
| Creative Circle | 2.1/5 |
| Creative Group | 1.5/5 |
| WunderLand Group | N/A |
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Onward Search as an Employer
4.3/5
Onward Search has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Onward Search scored a 66 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Onward Search would recommend the brand to a friend. ENPS measures how likely Onward Search employees would recommend working at Onward Search to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 76% | Promoters |
|---|---|
| 5% | Passive |
| 19% | Detractors |
