34
NPS
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Creative Group
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About Creative Group's Brand
"Creative Group specializing in meetings and events, group incentive travel and individual recognition programs."
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
1.5/5
Customer Service
Creative Group NPS
Creative Group's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Creative Group's customers would recommend using the product based on a scale of -100 to 100.
Creative Group Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Creative Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Oct 2023 0 | Oct 2023 | 0 |
Oct 2024 33 | Oct 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Creative Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Creative Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Creative Group Product Quality
2.7/5
Creative Group has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Creative Group's overall Product Quality score rated by its users and customers.
Creative Group Product Information
Creative Group’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Events Services
Ecommerce and Marketplaces
Creative Group Pricing
Creative Group ROI & Value For Money
2.2/5
Creative Group has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Creative Group's overall ROI score rated by its users and customers.
Creative Group Customer Satisfaction (CSAT)
Creative Group Customer Satisfaction (CSAT) Score
100 / 100
Creative Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Creative Group Customer Service
1.5/5
Creative Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Creative Group's Customer Service
Address
200 N. Martingale Road, Schaumburg, IL 60173
Website
https://www.creativegroupinc.com/
Phone Number
8475204350
Creative Group as an Employer
4.7/5
Creative Group has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Creative Group scored a 34 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Creative Group would recommend the brand to a friend. ENPS measures how likely Creative Group employees would recommend working at Creative Group to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
