-22
NPS
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Aerotek
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About Aerotek's Brand
To bring great people and great organizations together to build a better tomorrow.
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Aerotek NPS
Aerotek's Net Promoter Score (NPS) is a -22 with 28% Promoters, 22% Passives, and 50% Detractors. Net Promoter Score tracks whether Aerotek's customers would recommend using the product based on a scale of -100 to 100.
Aerotek Overall NPS
| 28% | Promoters |
|---|---|
| 22% | Passives |
| 50% | Detractors |
Aerotek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -18 | Nov 2022 | -18 |
Jan 2023 -21 | Jan 2023 | -21 |
Apr 2023 -22 | Apr 2023 | -22 |
May 2023 -25 | May 2023 | -25 |
Jul 2023 -27 | Jul 2023 | -27 |
Aug 2023 -26 | Aug 2023 | -26 |
Sep 2023 -21 | Sep 2023 | -21 |
Nov 2023 -19 | Nov 2023 | -19 |
Dec 2023 -20 | Dec 2023 | -20 |
Jan 2024 -22 | Jan 2024 | -22 |
Jan 2025 -21 | Jan 2025 | -21 |
Mar 2025 -23 | Mar 2025 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aerotek NPS by Gender
Male customers rated Aerotek's NPS 22 points higher than Female customers.
Male
-12
Aerotek's NPS was rated -12 by Male customers on Comparably.
44%
Promoters
0%
Passives
56%
Detractors
Female
-34
Aerotek's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Aerotek NPS by Ethnicity
Aerotek's NPS was rated 0 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 0 | African American/Black | 0 |
Aerotek NPS by Age
Aerotek's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Aerotek NPS by Usage
Aerotek's NPS was rated the highest by customers who have used Aerotek's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Aerotek Customer Reviews
Out of the 2 Aerotek customer reviews 0 were positive and 2 were constructive. Aerotek customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Aerotek Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Aerotek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aerotek Customer Loyalty Score by Gender
Male customers rated Aerotek's Customer Loyalty score 10% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Aerotek.
Male
80%
Yes
Female
70%
Yes
Aerotek Customer Loyalty Score by Ethnicity
Aerotek's Customer Loyalty score was rated 78% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aerotek.
78
out of 100
African American/Black
Aerotek Customer Loyalty Score by Age
Aerotek's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Aerotek.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 70% | 26-30 | 70% |
36-40 100% | 36-40 | 100% |
Aerotek Customer Loyalty Score by Usage
Aerotek's Customer Loyalty score was rated the highest by customers who have used Aerotek's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Aerotek Customer Loyalty Score by Industry
Aerotek's Customer Loyalty score was rated 33% by Tech industry customers.
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Aerotek Product Quality
3.1/5
Aerotek has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Aerotek Product Information
Aerotek’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Aerotek's product the highest.
- Website
- https://www.aerotek.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Quick Insights into Aerotek Product Quality
Aerotek's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked Aerotek Product Quality the Highest
Ranked Aerotek Product Quality the Lowest
Aerotek Product Quality Score by Gender
Male customers rated Aerotek's Product Quality score 1.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Aerotek.
Male
3.4/5
Female
1.5/5
Aerotek Product Quality Score by Ethnicity
Aerotek's Product Quality score was rated 2.7 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aerotek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.7 | African American/Black | 2.7 |
Aerotek Product Quality Score by Age
Aerotek's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Aerotek.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 2 | 26-30 | 2 |
36-40 4.1 | 36-40 | 4.1 |
Aerotek Product Quality Score by Usage
Aerotek's Product Quality score was rated the highest by customers who have used Aerotek's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Aerotek Product Quality Score by Industry
Aerotek's Product Quality score was rated 3 stars by Tech industry customers.
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Aerotek Pricing
Aerotek ROI & Value For Money
3/5
Aerotek has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Aerotek Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Aerotek ROI
Aerotek's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 26-30.
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Ranked Aerotek ROI the Highest
Ranked Aerotek ROI the Lowest
Aerotek ROI Score by Gender
Male customers rated Aerotek's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Aerotek.
Male
2.6/5
Female
1.6/5
Aerotek ROI Score by Ethnicity
Aerotek's ROI score was rated 1.9 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aerotek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.9 | African American/Black | 1.9 |
Aerotek ROI Score by Age
Aerotek's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Aerotek.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 1.5 | 26-30 | 1.5 |
36-40 4.5 | 36-40 | 4.5 |
Aerotek ROI Score by Usage
Aerotek's ROI score was rated the highest by customers who have used Aerotek's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Aerotek ROI Score by Industry
Aerotek's ROI score was rated 3.1 stars by Tech industry customers.
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Aerotek Customer Satisfaction (CSAT)
Aerotek Customer Satisfaction (CSAT) Score
54 / 100
Aerotek has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
29%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
11%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aerotek Customer Satisfaction
Aerotek's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Aerotek Customer Satisfaction the Highest
Aerotek Customer Satisfaction Score by Gender
Aerotek's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Aerotek.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Aerotek Customer Satisfaction Score by Age
Aerotek's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Aerotek.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
Aerotek Customer Satisfaction Score by Usage
Aerotek's Customer Satisfaction score was rated 33 points by customers who have used Aerotek's products/services for Less than 1 Year.
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Aerotek Customer Service
3.1/5
Aerotek has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Aerotek's Customer Service
Address
7301 Parkway Drive, Hanover, MD 21076
Website
https://www.aerotek.com/
Phone Number
4106945048
Aerotek's Social Links
Quick Insights into Aerotek Customer Service
Aerotek's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked Aerotek Customer Service the Highest
Ranked Aerotek Customer Service the Lowest
Aerotek Customer Service Score by Gender
Male customers rated Aerotek's Customer Service score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Aerotek.
Male
3/5
Female
2/5
Aerotek Customer Service Score by Ethnicity
Aerotek's Customer Service score was rated 2.2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aerotek.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 2.2 | African American/Black | 2.2 |
Aerotek Customer Service Score by Age
Aerotek's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Aerotek.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2 | 26-30 | 2 |
36-40 4.8 | 36-40 | 4.8 |
Aerotek Customer Service Score by Usage
Aerotek's Customer Service score was rated the highest by customers who have used Aerotek's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Aerotek Customer Service Score by Industry
Aerotek's Customer Service score was rated 4 stars by Tech industry customers.
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Aerotek as an Employer
3.2/5
Aerotek has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Aerotek scored a -22 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Aerotek would recommend the brand to a friend. ENPS measures how likely Aerotek employees would recommend working at Aerotek to a friend.
Net Promoter Score
-22
NPS Score
| 28% | Promoters |
|---|---|
| 22% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 44% | Promoters |
|---|---|
| 16% | Passive |
| 40% | Detractors |
