34
NPS
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24 Seven Talent
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About 24 Seven Talent's Brand
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
24 Seven Talent NPS
24 Seven Talent's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether 24 Seven Talent's customers would recommend using the product based on a scale of -100 to 100.
24 Seven Talent Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
24 Seven Talent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
May 2024 100 | May 2024 | 100 |
Apr 2025 33 | Apr 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
24 Seven Talent Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of 24 Seven Talent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
24 Seven Talent Product Quality
2.7/5
24 Seven Talent has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock 24 Seven Talent's overall Product Quality score rated by its users and customers.
24 Seven Talent Product Information
24 Seven Talent’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.24seventalent.com
- Company Size
- 201-500 Employees
24 Seven Talent Pricing
24 Seven Talent ROI & Value For Money
2.7/5
24 Seven Talent has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock 24 Seven Talent's overall ROI score rated by its users and customers.
24 Seven Talent Customer Satisfaction (CSAT)
24 Seven Talent Customer Satisfaction (CSAT) Score
50 / 100
24 Seven Talent has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
24 Seven Talent Customer Service
2.7/5
24 Seven Talent has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock 24 Seven Talent's overall Customer Service score rated by its users and customers.
About 24 Seven Talent's Customer Service
Website
http://www.24seventalent.com
24 Seven Talent as an Employer
2.4/5
24 Seven Talent has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
24 Seven Talent scored a 34 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of 24 Seven Talent would recommend the brand to a friend. ENPS measures how likely 24 Seven Talent employees would recommend working at 24 Seven Talent to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 30% | Promoters |
|---|---|
| 0% | Passive |
| 70% | Detractors |
