-19
NPS
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Creative Circle
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About Creative Circle's Brand
Creative Circle is a recruiting and consulting services company. We specialize in digital marketing and creative staffing, managed services, and in-house studio development. We believe in the value of creativity and proudly represent a network of diverse and talented individuals. We don’t just connect people with companies—we build relationships. Our strength comes from our talent community, and our power lies in leveraging this network to provide flexible custom solutions for our clients. Our job is to make your job easier, whether you’re hiring, building a team, or searching for your next role. Together, we can solve your biggest challenges.
Brand at a Glance
45%
Customer Loyalty
2.5/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
Creative Circle NPS
Creative Circle's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether Creative Circle's customers would recommend using the product based on a scale of -100 to 100.
Creative Circle Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
Creative Circle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2022 -50 | Sep 2022 | -50 |
Oct 2022 -40 | Oct 2022 | -40 |
Dec 2022 -17 | Dec 2022 | -17 |
Jun 2023 -29 | Jun 2023 | -29 |
Aug 2023 -13 | Aug 2023 | -13 |
Nov 2023 0 | Nov 2023 | 0 |
Jul 2024 -10 | Jul 2024 | -10 |
Apr 2025 -18 | Apr 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Creative Circle NPS by Gender
Creative Circle's NPS was rated -100 by Male customers on Comparably.
Male
-100
Creative Circle's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Creative Circle's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Creative Circle NPS by Ethnicity
Creative Circle's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Creative Circle Customer Reviews
Out of the 2 Creative Circle customer reviews 0 were positive and 2 were constructive. Creative Circle customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Creative Circle Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Creative Circle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Creative Circle Customer Loyalty Score by Gender
Creative Circle's Customer Loyalty score was rated 10 by Male customers on Comparably.
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Male
10%
Yes
Female
N/A
Yes
Creative Circle Customer Loyalty Score by Ethnicity
Creative Circle's Customer Loyalty score was rated 28% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Creative Circle.
28
out of 100
Caucasian
Creative Circle Product Quality
2.5/5
Creative Circle has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Creative Circle Product Information
Creative Circle’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://creativecircle.com
- Company Size
- 201-500 Employees
Industry
Staffing and Recruiting
Quick Insights into Creative Circle Product Quality
Creative Circle's Product Quality score was rated highest by Caucasian customers.
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Ranked Creative Circle Product Quality the Highest
Creative Circle Product Quality Score by Gender
Creative Circle's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Creative Circle.
Male
1.5/5
Female
N/A
Creative Circle Product Quality Score by Ethnicity
Creative Circle's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Creative Circle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Creative Circle Pricing
Creative Circle ROI & Value For Money
2.1/5
Creative Circle has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Creative Circle ROI
Creative Circle's ROI score was rated highest by Caucasian customers.
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Ranked Creative Circle ROI the Highest
Creative Circle ROI Score by Gender
Creative Circle's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Creative Circle ROI Score by Ethnicity
Creative Circle's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Creative Circle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Creative Circle Customer Satisfaction (CSAT)
Creative Circle Customer Satisfaction (CSAT) Score
40 / 100
Creative Circle has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Creative Circle Customer Satisfaction
Creative Circle's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Creative Circle Customer Satisfaction the Highest
Creative Circle Customer Satisfaction Score by Gender
Creative Circle's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Creative Circle.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Creative Circle Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Creative Circle's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Creative Circle.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Creative Circle Customer Service
2.1/5
Creative Circle has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Creative Circle's Customer Service
Address
5900 Wilshire Blvd 11th Floor, Los Angeles, CA 90036
Website
http://creativecircle.com
Phone Number
(404) 829-2769
Quick Insights into Creative Circle Customer Service
Creative Circle's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Creative Circle's Customer Service score.
Ranked Creative Circle Customer Service the Highest
Creative Circle Customer Service Score by Gender
Creative Circle's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Creative Circle.
Male
1.5/5
Female
N/A
Creative Circle Customer Service Score by Ethnicity
Creative Circle's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Creative Circle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Creative Circle as an Employer
Consumer vs. Employees
Creative Circle scored a -19 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Creative Circle would recommend the brand to a friend. ENPS measures how likely Creative Circle employees would recommend working at Creative Circle to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
