28
NPS
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Alfa Laval
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About Alfa Laval's Brand
Manufacturer and developer of products for heat transfer, separation and fluid handling designed to help create better everyday conditions for people. The company's products are involved in treating water, reducing carbon emissions and minimizing water and energy consumption, as well as heating, cooling, separating and transporting food, enabling its customers to become more productive and competitive. Among its major competitors, Alfa Laval is ranked in 5th place for NPS while Core Laboratories is 1st, and Valmet is 2nd.
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Alfa Laval Ranking
- #2 / 4 of its competitors
Alfa Laval NPS
Alfa Laval's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Alfa Laval's customers would recommend using the product based on a scale of -100 to 100.
Alfa Laval Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Alfa Laval NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Feb 2023 33 | Feb 2023 | 33 |
Jul 2023 0 | Jul 2023 | 0 |
Feb 2024 20 | Feb 2024 | 20 |
May 2024 17 | May 2024 | 17 |
Aug 2025 29 | Aug 2025 | 29 |
How Other Brands Compare
Alfa Laval is ranked second for NPS among its competitors. Tetra Pak and Atlas Copco come in first and third, with Lennox International coming in at #4.
Alfa Laval |  Lennox International |  Atlas Copco |  Tetra Pak | |
| Global Ranking | #- | #659 | #- | #- |
| NPS | 28 | 13 | 27 | 32 |
| Valuation Updated every 24 hours for public companies | - | $11.76B | $53.59B | $8.52B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alfa Laval NPS by Gender
Alfa Laval's NPS was rated 40 by Male customers on Comparably.
Male
40
Alfa Laval's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Alfa Laval's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Alfa Laval NPS by Usage
Alfa Laval's NPS was rated 0 points by customers who have used Alfa Laval's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Alfa Laval NPS vs. Competitors
Compared to its competitors, Alfa Laval's NPS is rated right above Atlas Copco, and is preceded by Danfoss.
| COMPANY | NPS Score | |
|---|---|---|
 | Core Laboratories | 66 |
 | Valmet | 34 |
| Tetra Pak | 32 |
 | Danfoss | 28 |
| Alfa Laval | 28 |
| Atlas Copco | 27 |
| Lennox International | 13 |
 | GEA Group | 10 |
 | ANDRITZ | 10 |
Alfa Laval Customer Reviews
Out of the 2 Alfa Laval customer reviews 1 was positive and 1 was constructive. Alfa Laval customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Alfa Laval Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Alfa Laval users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alfa Laval Customer Loyalty Score by Gender
Alfa Laval's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Alfa Laval Customer Loyalty Score by Usage
Alfa Laval's Customer Loyalty score was rated 70% by customers who have used Alfa Laval's products/services for Over 10 Years.
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Alfa Laval Customer Loyalty vs. Competitors
Compared to its competitors, Alfa Laval's Customer Loyalty score is rated right above GEA Group, and is preceded by Danfoss.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Atlas Copco | 87% |
| Core Laboratories | 85% |
| Valmet | 83% |
| Tetra Pak | 83% |
| Danfoss | 81% |
| Alfa Laval | 81% |
| GEA Group | 77% |
| Lennox International | 76% |
| ANDRITZ | 72% |
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Alfa Laval Product Quality
3.5/5
Alfa Laval has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Alfa Laval Product Information
Alfa Laval’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.alfalaval.com
- Company Size
- 10,000+ Employees
Quick Insights into Alfa Laval Product Quality
Alfa Laval's Product Quality score was rated highest by Male customers.
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Ranked Alfa Laval Product Quality the Highest
Alfa Laval Product Quality Score by Gender
Alfa Laval's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Alfa Laval Product Quality Score by Usage
Alfa Laval's Product Quality score was rated 3.5 stars by customers who have used Alfa Laval's products/services for Over 10 Years.
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Alfa Laval Product Quality vs. Competitors
Compared to its competitors, Alfa Laval's Product Quality score is rated right above Lennox International, and is preceded by GEA Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Core Laboratories | 4.2/5 |
| Tetra Pak | 4/5 |
| Danfoss | 3.9/5 |
| Atlas Copco | 3.8/5 |
| Valmet | 3.7/5 |
| GEA Group | 3.7/5 |
| Alfa Laval | 3.5/5 |
| Lennox International | 3.4/5 |
| ANDRITZ | 3.4/5 |
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Alfa Laval Pricing
Alfa Laval ROI & Value For Money
3.3/5
Alfa Laval has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Alfa Laval ROI
Alfa Laval's ROI score was rated highest by Male customers.
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Ranked Alfa Laval ROI the Highest
Alfa Laval ROI Score by Gender
Alfa Laval's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Alfa Laval ROI Score by Usage
Alfa Laval's ROI score was rated 3 stars by customers who have used Alfa Laval's products/services for Over 10 Years.
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Alfa Laval Pricing vs. Competitors
Compared to its competitors, Alfa Laval's ROI score is rated right above Lennox International, and is preceded by Valmet.
| COMPANY | Pricing Score | |
|---|---|---|
| Tetra Pak | 4/5 |
| Core Laboratories | 3.9/5 |
| Danfoss | 3.9/5 |
| Atlas Copco | 3.6/5 |
| ANDRITZ | 3.6/5 |
| GEA Group | 3.5/5 |
| Valmet | 3.4/5 |
| Alfa Laval | 3.3/5 |
| Lennox International | 3.2/5 |
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Alfa Laval Customer Satisfaction (CSAT)
Alfa Laval Customer Satisfaction (CSAT) Score
67 / 100
Alfa Laval has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alfa Laval Customer Satisfaction
Alfa Laval's Customer Satisfaction score was rated highest by Male customers.
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Ranked Alfa Laval Customer Satisfaction the Highest
Alfa Laval Customer Satisfaction Score by Gender
Alfa Laval's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Alfa Laval Customer Satisfaction vs. Competitors
Compared to its competitors, Alfa Laval's Customer Satisfaction score is rated right above Lennox International, and is preceded by GEA Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Core Laboratories | 100% |
| Valmet | 100% |
| ANDRITZ | 86% |
| Tetra Pak | 82% |
| Danfoss | 82% |
| Atlas Copco | 77% |
| GEA Group | 75% |
| Alfa Laval | 67% |
| Lennox International | 63% |
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Alfa Laval Customer Service
3.2/5
Alfa Laval has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Alfa Laval's Customer Service
Address
Rudeboksvagen 1, Lund, 226 55
Website
www.alfalaval.com
Phone Number
7
Quick Insights into Alfa Laval Customer Service
Alfa Laval's Customer Service score was rated highest by Male customers.
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Ranked Alfa Laval Customer Service the Highest
Alfa Laval Customer Service Score by Gender
Alfa Laval's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Alfa Laval Customer Service Score by Usage
Alfa Laval's Customer Service score was rated 2.5 stars by customers who have used Alfa Laval's products/services for Over 10 Years.
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Alfa Laval Customer Service vs. Competitors
Compared to its competitors, Alfa Laval's Customer Service score is rated right below Lennox International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Core Laboratories | 4/5 |
| Tetra Pak | 3.9/5 |
| Danfoss | 3.8/5 |
| Atlas Copco | 3.7/5 |
| GEA Group | 3.7/5 |
| ANDRITZ | 3.7/5 |
| Valmet | 3.4/5 |
| Lennox International | 3.3/5 |
| Alfa Laval | 3.2/5 |
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Alfa Laval as an Employer
2.6/5
Alfa Laval has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Alfa Laval scored a 28 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Alfa Laval would recommend the brand to a friend. ENPS measures how likely Alfa Laval employees would recommend working at Alfa Laval to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
