10
NPS
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ANDRITZ
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About ANDRITZ's Brand
Supplier of plants and services for the hydro power, pulp and paper, metals, and other industries. The company provides and supplies plants, equipment, and services for hydro power stations, the pulp and paper industry, the metalworking and steel industries, and for solid-liquid separation in the municipal and industrial sectors.
Brand at a Glance
72%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
ANDRITZ NPS
ANDRITZ's Net Promoter Score (NPS) is a 10 with 55% Promoters, 0% Passives, and 45% Detractors. Net Promoter Score tracks whether ANDRITZ's customers would recommend using the product based on a scale of -100 to 100.
ANDRITZ Overall NPS
| 55% | Promoters |
|---|---|
| 0% | Passives |
| 45% | Detractors |
ANDRITZ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Mar 2021 0 | Mar 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Mar 2023 0 | Mar 2023 | 0 |
Aug 2023 20 | Aug 2023 | 20 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 15 | Feb 2024 | 15 |
Apr 2024 0 | Apr 2024 | 0 |
Feb 2025 11 | Feb 2025 | 11 |
Mar 2025 0 | Mar 2025 | 0 |
Jul 2025 9 | Jul 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ANDRITZ Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of ANDRITZ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ANDRITZ Product Quality
3.4/5
ANDRITZ has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ANDRITZ's overall Product Quality score rated by its users and customers.
ANDRITZ Product Information
ANDRITZ’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.andritz.com
- Company Size
- 10,000+ Employees
ANDRITZ Pricing
ANDRITZ ROI & Value For Money
3.6/5
ANDRITZ has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ANDRITZ Customer Satisfaction (CSAT)
ANDRITZ Customer Satisfaction (CSAT) Score
86 / 100
ANDRITZ has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ANDRITZ Customer Service
3.7/5
ANDRITZ has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ANDRITZ's overall Customer Service score rated by its users and customers.
About ANDRITZ's Customer Service
Address
Stattegger Strasse 18, Graz, 8045
Website
www.andritz.com
Phone Number
7
ANDRITZ as an Employer
Consumer vs. Employees
ANDRITZ scored a 10 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of ANDRITZ would recommend the brand to a friend. ENPS measures how likely ANDRITZ employees would recommend working at ANDRITZ to a friend.
Net Promoter Score
10
NPS Score
| 55% | Promoters |
|---|---|
| 0% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 53% | Promoters |
|---|---|
| 0% | Passive |
| 47% | Detractors |
