10
NPS
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GEA Group
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About GEA Group's Brand
GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
GEA Group NPS
GEA Group's Net Promoter Score (NPS) is a 10 with 44% Promoters, 22% Passives, and 34% Detractors. Net Promoter Score tracks whether GEA Group's customers would recommend using the product based on a scale of -100 to 100.
GEA Group Overall NPS
| 44% | Promoters |
|---|---|
| 22% | Passives |
| 34% | Detractors |
GEA Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 17 | Jan 2024 | 17 |
Feb 2024 14 | Feb 2024 | 14 |
Apr 2024 15 | Apr 2024 | 15 |
May 2024 18 | May 2024 | 18 |
Jul 2024 18 | Jul 2024 | 18 |
Sep 2024 19 | Sep 2024 | 19 |
Mar 2025 17 | Mar 2025 | 17 |
May 2025 16 | May 2025 | 16 |
Jul 2025 16 | Jul 2025 | 16 |
Oct 2025 11 | Oct 2025 | 11 |
Nov 2025 8 | Nov 2025 | 8 |
Jan 2026 10 | Jan 2026 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GEA Group NPS by Gender
Female customers rated GEA Group's NPS 11 points higher than Male customers.
Male
14
GEA Group's NPS was rated 14 by Male customers on Comparably.
50%
Promoters
14%
Passives
36%
Detractors
Female
25
GEA Group's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
GEA Group NPS by Ethnicity
GEA Group's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 17 | Asian or Pacific Islander | 17 |
GEA Group NPS by Age
GEA Group's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
GEA Group NPS by Usage
GEA Group's NPS was rated the highest by customers who have used GEA Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
GEA Group Customer Reviews
Out of the 7 GEA Group customer reviews 5 were positive and 2 were constructive. GEA Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
GEA Group Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of GEA Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GEA Group Customer Loyalty Score by Gender
Female customers rated GEA Group's Customer Loyalty score 4% higher than Male customers.
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Male
74%
Yes
Female
78%
Yes
GEA Group Customer Loyalty Score by Ethnicity
GEA Group's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GEA Group.
70
out of 100
Caucasian
78
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
GEA Group Customer Loyalty Score by Age
GEA Group's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GEA Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 49% | 26-30 | 49% |
46-50 78% | 46-50 | 78% |
GEA Group Customer Loyalty Score by Usage
GEA Group's Customer Loyalty score was rated the highest by customers who have used GEA Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GEA Group Customer Loyalty Score by Industry
GEA Group's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Consumer Goods industry customers.
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GEA Group Product Quality
3.7/5
GEA Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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GEA Group Product Information
GEA Group’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated GEA Group's product the highest.
- Company Size
- 10,000+ Employees
Industry
Mechanical, Civil or Industrial Engineering
Quick Insights into GEA Group Product Quality
GEA Group's Product Quality score was rated highest by customers who have used GEA Group's products/services for 1 to 2 Years, and rated lowest by customers who have used GEA Group's products/services for Over 10 Years.
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Ranked GEA Group Product Quality the Highest
Ranked GEA Group Product Quality the Lowest
GEA Group Product Quality Score by Gender
Male customers rated GEA Group's Product Quality score 0.4 stars higher than Female customers.
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Male
3.8/5
Female
3.4/5
GEA Group Product Quality Score by Ethnicity
GEA Group's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GEA Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
GEA Group Product Quality Score by Age
GEA Group's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GEA Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
46-50 3.6 | 46-50 | 3.6 |
GEA Group Product Quality Score by Usage
GEA Group's Product Quality score was rated the highest by customers who have used GEA Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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GEA Group Product Quality Score by Industry
GEA Group's Product Quality score was rated 3.8 stars by both Accounting and Consumer Goods industry customers.
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GEA Group Pricing
GEA Group ROI & Value For Money
3.5/5
GEA Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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GEA Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Consumer Goods industry think that they had the lowest ROI from GEA Group.
Quick Insights into GEA Group ROI
GEA Group's ROI score was rated highest by customers who have used GEA Group's products/services for 1 to 2 Years, and rated lowest by customers who have used GEA Group's products/services for 5 to 10 Years.
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Ranked GEA Group ROI the Highest
Ranked GEA Group ROI the Lowest
GEA Group ROI Score by Gender
Male customers rated GEA Group's ROI score 0.5 stars higher than Female customers.
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Male
3.6/5
Female
3.1/5
GEA Group ROI Score by Ethnicity
GEA Group's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GEA Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
GEA Group ROI Score by Age
GEA Group's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GEA Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
46-50 2.9 | 46-50 | 2.9 |
GEA Group ROI Score by Usage
GEA Group's ROI score was rated the highest by customers who have used GEA Group's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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GEA Group ROI Score by Industry
GEA Group's ROI score was rated the highest by Accounting industry customers, and the lowest by Consumer Goods industry customers.
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GEA Group Customer Satisfaction (CSAT)
GEA Group Customer Satisfaction (CSAT) Score
75 / 100
GEA Group has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
46%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
2%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GEA Group Customer Satisfaction
GEA Group's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used GEA Group's products/services for Over 10 Years.
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Ranked GEA Group Customer Satisfaction the Highest
Ranked GEA Group Customer Satisfaction the Lowest
GEA Group Customer Satisfaction Score by Gender
Male customers rated GEA Group's Customer Satisfaction score 2 points higher than Female customers.
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69 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 8% | |
Very Dissatisfied | 8% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
GEA Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GEA Group's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
17%
CSAT according to African American/Black
GEA Group's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
GEA Group's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
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83 / 100
Very Satisfied
17%
Satisfied
66%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
GEA Group Customer Satisfaction Score by Age
GEA Group's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GEA Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 50% | |||||||||||||||
| 46-50 | 75% |
GEA Group Customer Satisfaction Score by Usage
GEA Group's Customer Satisfaction score was rated the highest by customers who have used GEA Group's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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GEA Group Customer Satisfaction Score by Industry
GEA Group's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "GEA Group Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Accounting",
"groupId": 495,
"score": 66,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 66
},
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"label": "Consumer Goods",
"groupId": 513,
"score": 67,
"stars": 0,
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}GEA Group Customer Service
3.7/5
GEA Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About GEA Group's Customer Service
Address
D Hanis, TX Germany
Website
https://www.gea.com/nl/index.jsp
Phone Number
+49 211 9136-0
Quick Insights into GEA Group Customer Service
GEA Group's Customer Service score was rated highest by customers who have used GEA Group's products/services for 1 to 2 Years, and rated lowest by customers who have used GEA Group's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked GEA Group's Customer Service score.
Ranked GEA Group Customer Service the Highest
Ranked GEA Group Customer Service the Lowest
GEA Group Customer Service Score by Gender
Male customers rated GEA Group's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GEA Group.
Male
3.7/5
Female
3.1/5
GEA Group Customer Service Score by Ethnicity
GEA Group's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GEA Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
GEA Group Customer Service Score by Age
GEA Group's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GEA Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
46-50 3.5 | 46-50 | 3.5 |
GEA Group Customer Service Score by Usage
GEA Group's Customer Service score was rated the highest by customers who have used GEA Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GEA Group Customer Service Score by Industry
GEA Group's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Consumer Goods industry customers.
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GEA Group as an Employer
3.4/5
GEA Group has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
GEA Group scored a 10 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of GEA Group would recommend the brand to a friend. ENPS measures how likely GEA Group employees would recommend working at GEA Group to a friend.
Net Promoter Score
10
NPS Score
| 44% | Promoters |
|---|---|
| 22% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 41% | Promoters |
|---|---|
| 31% | Passive |
| 28% | Detractors |
