34
NPS
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Valmet
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About Valmet's Brand
Developer and supplier of automation technologies intended to offer a wide range of commercial and industrial technologies. The company's automation technologies include service range from single measurements to mill wide turnkey automation projects, enabling the pulp, paper and energy industries avail maintenance outsourcing to mill and plant improvements and spare parts. Among its major competitors, Valmet is ranked in 2nd place for NPS while Scania is 1st, and Alfa Laval is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Valmet Ranking
- #2 / 4 of its competitors
Valmet NPS
Valmet's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Valmet's customers would recommend using the product based on a scale of -100 to 100.
Valmet Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Valmet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Dec 2023 0 | Dec 2023 | 0 |
Jun 2025 33 | Jun 2025 | 33 |
How Other Brands Compare
Valmet is ranked second for NPS among its competitors. Scania and John Deere come in first and third, with Albany International Corporation coming in at #4.
Valmet |  John Deere |  Albany International Corporation |  Scania | |
| Global Ranking | #- | #187 | #- | #- |
| NPS | 34 | 26 | - | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $116.64B | $2.45B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valmet NPS vs. Competitors
Compared to its competitors, Valmet's NPS is rated right above Alfa Laval, and is preceded by Scania.
| COMPANY | NPS Score | |
|---|---|---|
| Scania | 43 |
| Valmet | 34 |
 | Alfa Laval | 28 |
| John Deere | 26 |
| Albany International Corporation | N/A |
 | New Holland Agriculture | N/A |
Valmet Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Valmet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Valmet Customer Loyalty vs. Competitors
Compared to its competitors, Valmet's Customer Loyalty score is rated right above John Deere.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Valmet | 83% |
| John Deere | 82% |
| Alfa Laval | 81% |
| Scania | 71% |
| Albany International Corporation | N/A |
| New Holland Agriculture | N/A |
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Valmet Product Quality
3.7/5
Valmet has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Valmet Product Information
Valmet’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.valmet.com
- Company Size
- 10,000+ Employees
Valmet Product Quality vs. Competitors
Compared to its competitors, Valmet's Product Quality score is rated right above Alfa Laval, and is preceded by John Deere.
| COMPANY | Product Quality Score | |
|---|---|---|
| Scania | 4/5 |
| John Deere | 3.9/5 |
| Valmet | 3.7/5 |
| Alfa Laval | 3.5/5 |
| Albany International Corporation | N/A |
| New Holland Agriculture | N/A |
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Valmet Pricing
Valmet ROI & Value For Money
3.4/5
Valmet has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Valmet Pricing vs. Competitors
Compared to its competitors, Valmet's ROI score is rated right above Alfa Laval, and is preceded by Scania.
| COMPANY | Pricing Score | |
|---|---|---|
| John Deere | 3.8/5 |
| Scania | 3.6/5 |
| Valmet | 3.4/5 |
| Alfa Laval | 3.3/5 |
| Albany International Corporation | N/A |
| New Holland Agriculture | N/A |
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Valmet Customer Satisfaction (CSAT)
Valmet Customer Satisfaction (CSAT) Score
100 / 100
Valmet has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Valmet Customer Satisfaction vs. Competitors
Compared to its competitors, Valmet's Customer Satisfaction score is rated right above John Deere.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Valmet | 100% |
| John Deere | 74% |
| Scania | 70% |
| Alfa Laval | 67% |
| Albany International Corporation | 0% |
| New Holland Agriculture | 0% |
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Valmet Customer Service
3.4/5
Valmet has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Valmet's Customer Service
Address
Keilasatama 5, Espoo, 2150
Website
www.valmet.com
Phone Number
7
Valmet Customer Service vs. Competitors
Compared to its competitors, Valmet's Customer Service score is rated right above Alfa Laval, and is preceded by Scania.
| COMPANY | Customer Service Score | |
|---|---|---|
| John Deere | 3.8/5 |
| Scania | 3.6/5 |
| Valmet | 3.4/5 |
| Alfa Laval | 3.2/5 |
| Albany International Corporation | N/A |
| New Holland Agriculture | N/A |
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Valmet as an Employer
3.8/5
Valmet has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Valmet scored a 34 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Valmet would recommend the brand to a friend. ENPS measures how likely Valmet employees would recommend working at Valmet to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
