43
NPS
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Scania
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About Scania's Brand
Scania AB was founded in 1891. The Company is engaged in manufacturing & marketing heavy trucks, buses & engines for automotive & marine industries. It also offers spare parts, maintenance & driver training, short-term truck rentals and fleet management services & financing. The company's operations are divided into two different operating segments, the Vehicles and Services operating segment encompasses the following products: trucks, buses and engines, including the services associated with these products and the Financial Services operating segment provides financial solutions to Scania customers, such as loan financing, lease contracts and insurance solutions. The sales of the Company's products occur in all five geographic areas. Financial Services is found mainly in the European markets and to a lesser extent in the others. The Company's research and development work occurs in Sweden. Manufacturing of trucks, buses and industrial and marine engines occurs in Sweden, Argentina, Brazil, France, the Netherlands, Poland and Russia. Among its major competitors, Scania is ranked in 2nd place for NPS while DAF is 1st, and Mercedes-Benz USA is 3rd.
Brand at a Glance
71%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Scania Ranking
- #2 / 4 of its competitors
Scania NPS
Scania's Net Promoter Score (NPS) is a 43 with 66% Promoters, 11% Passives, and 23% Detractors. Net Promoter Score tracks whether Scania's customers would recommend using the product based on a scale of -100 to 100.
Scania Overall NPS
| 66% | Promoters |
|---|---|
| 11% | Passives |
| 23% | Detractors |
Scania NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 42 | Feb 2024 | 42 |
Mar 2024 36 | Mar 2024 | 36 |
Apr 2024 41 | Apr 2024 | 41 |
Jun 2024 36 | Jun 2024 | 36 |
Jul 2024 38 | Jul 2024 | 38 |
Aug 2024 40 | Aug 2024 | 40 |
Sep 2024 37 | Sep 2024 | 37 |
Oct 2024 41 | Oct 2024 | 41 |
Nov 2024 43 | Nov 2024 | 43 |
Jan 2025 42 | Jan 2025 | 42 |
Feb 2025 40 | Feb 2025 | 40 |
Mar 2025 42 | Mar 2025 | 42 |
How Other Brands Compare
Scania is ranked second for NPS among its competitors. DAF and Mercedes-Benz USA come in first and third, with Volvo Group Venture Capital coming in at #4.
Scania |  Mercedes-Benz USA |  DAF |  Volvo Group Venture Capital | |
| Global Ranking | #- | #41 | #- | #- |
| NPS | 43 | 39 | 100 | 0 |
| Valuation Updated every 24 hours for public companies | - | $95.37B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scania NPS by Gender
Scania's NPS was rated 40 by Male customers on Comparably.
Male
40
Scania's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Scania's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Scania NPS by Ethnicity
Scania's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Scania NPS vs. Competitors
Compared to its competitors, Scania's NPS is rated right above Mercedes-Benz USA, and is preceded by DAF.
| COMPANY | NPS Score | |
|---|---|---|
| DAF | 100 |
| Scania | 43 |
| Mercedes-Benz USA | 39 |
| Volvo Group Venture Capital | 0 |
Scania Customer Reviews
Out of the 2 Scania customer reviews 2 were positive and 0 were constructive. Scania customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Scania Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Scania users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Scania Customer Loyalty Score by Gender
Scania's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Scania Customer Loyalty Score by Ethnicity
Scania's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Scania.
55
out of 100
Caucasian
Scania Customer Loyalty Score by Industry
Scania's Customer Loyalty score was rated 70% by Tech industry customers.
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Scania Customer Loyalty vs. Competitors
Compared to its competitors, Scania's Customer Loyalty score is rated right above DAF, and is preceded by Mercedes-Benz USA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Volvo Group Venture Capital | 100% |
| Mercedes-Benz USA | 84% |
| Scania | 71% |
| DAF | 10% |
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Scania Product Quality
4/5
Scania has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Scania Product Information
Scania’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Scania's product the highest.
- Website
- www.scania.com
- Company Size
- 10,000+ Employees
Quick Insights into Scania Product Quality
Scania's Product Quality score was rated highest by Male customers.
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Ranked Scania Product Quality the Highest
Scania Product Quality Score by Gender
Scania's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Scania Product Quality Score by Ethnicity
Scania's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Scania.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Scania Product Quality Score by Industry
Scania's Product Quality score was rated 4 stars by Tech industry customers.
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Scania Product Quality vs. Competitors
Compared to its competitors, Scania's Product Quality score is rated right above Volvo Group Venture Capital, and is preceded by Mercedes-Benz USA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.2/5 |
| Scania | 4/5 |
| Volvo Group Venture Capital | 4/5 |
| DAF | 1.5/5 |
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Scania Pricing
Scania ROI & Value For Money
3.6/5
Scania has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Scania Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Scania ROI
Scania's ROI score was rated highest by Caucasian customers.
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Ranked Scania ROI the Highest
Scania ROI Score by Gender
Scania's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Scania ROI Score by Ethnicity
Scania's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Scania.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Scania ROI Score by Industry
Scania's ROI score was rated 3.6 stars by Tech industry customers.
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Scania Pricing vs. Competitors
Compared to its competitors, Scania's ROI score is rated right below Volvo Group Venture Capital.
| COMPANY | Pricing Score | |
|---|---|---|
| DAF | 5/5 |
| Mercedes-Benz USA | 4/5 |
| Volvo Group Venture Capital | 4/5 |
| Scania | 3.6/5 |
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Scania Customer Satisfaction (CSAT)
Scania Customer Satisfaction (CSAT) Score
70 / 100
Scania has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Scania Customer Satisfaction
Scania's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Scania Customer Satisfaction the Highest
Scania Customer Satisfaction Score by Gender
Scania's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Scania Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Scania's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Scania Customer Satisfaction vs. Competitors
Compared to its competitors, Scania's Customer Satisfaction score is rated right above DAF, and is preceded by Mercedes-Benz USA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Volvo Group Venture Capital | 100% |
| Mercedes-Benz USA | 80% |
| Scania | 70% |
| DAF | 0% |
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Scania Customer Service
3.6/5
Scania has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Scania's Customer Service
Address
Vagnmakarvagen 1, Sodertalje, 151 87
Website
www.scania.com
Quick Insights into Scania Customer Service
Scania's Customer Service score was rated highest by Male customers.
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Ranked Scania Customer Service the Highest
Scania Customer Service Score by Gender
Scania's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Scania Customer Service Score by Ethnicity
Scania's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Scania.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Scania Customer Service Score by Industry
Scania's Customer Service score was rated 3.6 stars by Tech industry customers.
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Scania Customer Service vs. Competitors
Compared to its competitors, Scania's Customer Service score is rated right below Volvo Group Venture Capital.
| COMPANY | Customer Service Score | |
|---|---|---|
| DAF | 5/5 |
| Mercedes-Benz USA | 4.1/5 |
| Volvo Group Venture Capital | 4/5 |
| Scania | 3.6/5 |
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Scania as an Employer
Consumer vs. Employees
Scania scored a 43 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Scania would recommend the brand to a friend. ENPS measures how likely Scania employees would recommend working at Scania to a friend.
Net Promoter Score
43
NPS Score
| 66% | Promoters |
|---|---|
| 11% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 67% | Promoters |
|---|---|
| 21% | Passive |
| 12% | Detractors |
