66
NPS
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Core Laboratories
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About Core Laboratories' Brand
"Core Laboratories, is a provider of proprietary and patented Reservoir Description, Production Enhancement, and Reservoir Management services."
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Core Laboratories NPS
Core Laboratories's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Core Laboratories's customers would recommend using the product based on a scale of -100 to 100.
Core Laboratories Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Core Laboratories NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Oct 2024 100 | Oct 2024 | 100 |
Nov 2024 100 | Nov 2024 | 100 |
Nov 2025 67 | Nov 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Core Laboratories Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Core Laboratories users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Core Laboratories Product Quality
4.2/5
Core Laboratories has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Core Laboratories' overall Product Quality score rated by its users and customers.
Core Laboratories Product Information
Core Laboratories’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.corelab.com/
- Company Size
- 1,001-5,000 Employees
Industry
Energy and Manufacturing
Energy
Core Laboratories Pricing
Core Laboratories ROI & Value For Money
3.9/5
Core Laboratories has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Core Laboratories Customer Satisfaction (CSAT)
Core Laboratories Customer Satisfaction (CSAT) Score
100 / 100
Core Laboratories has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Core Laboratories Customer Service
4/5
Core Laboratories has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Core Laboratories's Customer Service
Address
6316 Windfern Rd., Houston, TX 77046
Website
http://www.corelab.com/
Phone Number
7133282673
Core Laboratories as an Employer
2.4/5
Core Laboratories has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Core Laboratories scored a 66 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Core Laboratories would recommend the brand to a friend. ENPS measures how likely Core Laboratories employees would recommend working at Core Laboratories to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
