50
NPS
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Elopak
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About Elopak's Brand
Manufacturer and supplier of paper based packaging products. The company specializes in providing the packaging systems for liquid food products and fluids, both fresh and aseptic products, and has manufacturing plants and offices in more than 40 countries. Its product line comprises of cartons, trays, paper boards and containers among others.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
3.7/5
Customer Service
Elopak NPS
Elopak's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Elopak's customers would recommend using the product based on a scale of -100 to 100.
Elopak Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Elopak NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Apr 2023 50 | Apr 2023 | 50 |
Apr 2024 33 | Apr 2024 | 33 |
Sep 2025 50 | Sep 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elopak Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Elopak users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Elopak Product Quality
4.5/5
Elopak has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Elopak's overall Product Quality score rated by its users and customers.
Elopak Product Information
Elopak’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.elopak.com
- Company Size
- 1,001-5,000 Employees
Elopak Pricing
Elopak ROI & Value For Money
5/5
Elopak has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Elopak's overall ROI score rated by its users and customers.
Elopak Customer Satisfaction (CSAT)
Elopak Customer Satisfaction (CSAT) Score
100 / 100
Elopak has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Elopak Customer Service
3.7/5
Elopak has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Elopak's overall Customer Service score rated by its users and customers.
About Elopak's Customer Service
Address
, Oslo, 213
Website
www.elopak.com
Elopak as an Employer
Consumer vs. Employees
Elopak scored a 50 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Elopak would recommend the brand to a friend. ENPS measures how likely Elopak employees would recommend working at Elopak to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
