-18
NPS
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Brand Page
Soylent
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About Soylent's Brand
Soylent produces and distributes nutritional drinks.
Brand at a Glance
58%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Soylent NPS
Soylent's Net Promoter Score (NPS) is a -18 with 27% Promoters, 28% Passives, and 45% Detractors. Net Promoter Score tracks whether Soylent's customers would recommend using the product based on a scale of -100 to 100.
Soylent Overall NPS
| 27% | Promoters |
|---|---|
| 28% | Passives |
| 45% | Detractors |
Soylent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Aug 2022 -50 | Aug 2022 | -50 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 -25 | Apr 2023 | -25 |
Jun 2023 0 | Jun 2023 | 0 |
Dec 2023 -1 | Dec 2023 | -1 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2024 -10 | Jun 2024 | -10 |
Dec 2025 -18 | Dec 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Soylent NPS by Gender
Soylent's NPS was rated -29 by Male customers on Comparably.
Male
-29
Soylent's NPS was rated -29 by Male customers on Comparably.
14%
Promoters
43%
Passives
43%
Detractors
Female
N/A
Soylent's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Soylent Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Soylent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Soylent Customer Loyalty Score by Gender
Soylent's Customer Loyalty score was rated 49 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Soylent.
Male
49%
Yes
Female
N/A
Yes
Soylent Customer Loyalty Score by Industry
Soylent's Customer Loyalty score was rated 64% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Soylent Product Quality
3.7/5
Soylent has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Soylent Product Information
Soylent’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Soylent's product the highest.
- Website
- http://www.soylent.me/
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
Quick Insights into Soylent Product Quality
Soylent's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Soylent Product Quality the Highest
Soylent Product Quality Score by Gender
Soylent's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Soylent.
Male
3.6/5
Female
N/A
Soylent Product Quality Score by Industry
Soylent's Product Quality score was rated 3.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Soylent Pricing
Soylent ROI & Value For Money
3.4/5
Soylent has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Soylent Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Soylent ROI
Soylent's ROI score was rated highest by customers from the Tech industry.
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Ranked Soylent ROI the Highest
Soylent ROI Score by Gender
Soylent's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Soylent.
Male
3.3/5
Female
N/A
Soylent ROI Score by Industry
Soylent's ROI score was rated 4 stars by Tech industry customers.
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Soylent Customer Satisfaction (CSAT)
Soylent Customer Satisfaction (CSAT) Score
50 / 100
Soylent has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
30%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Soylent Customer Satisfaction
Soylent's Customer Satisfaction score was rated highest by Male customers.
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Ranked Soylent Customer Satisfaction the Highest
Soylent Customer Satisfaction Score by Gender
Soylent's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Soylent.
67 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 16% | |
Very Dissatisfied | 0% |
Soylent Customer Service
3.7/5
Soylent has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Soylent's Customer Service
Address
207 S Broadway , Los Angeles, CA 90012
Website
http://www.soylent.me/
Soylent's Social Links
Quick Insights into Soylent Customer Service
Soylent's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Soylent's Customer Service score.
Ranked Soylent Customer Service the Highest
Soylent Customer Service Score by Gender
Soylent's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Soylent.
Male
3.8/5
Female
N/A
Soylent Customer Service Score by Industry
Soylent's Customer Service score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Soylent as an Employer
3.4/5
Soylent has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Soylent scored a -18 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Soylent would recommend the brand to a friend. ENPS measures how likely Soylent employees would recommend working at Soylent to a friend.
Net Promoter Score
-18
NPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
