-21
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Yahoo
Marketing or Exec? Claim Your Free Account
About Yahoo's Brand
Yahoo! is a technology company that is known for its web services and applications. Among its major competitors, Yahoo is ranked in 7th place for NPS while Google is 1st, and Microsoft is 2nd. Overall, Yahoo has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $13.67M
Brand at a Glance
65%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Yahoo Ranking
- #4 / 4 of its competitors
Yahoo NPS
Yahoo's Net Promoter Score (NPS) is a -21 with 33% Promoters, 13% Passives, and 54% Detractors. Net Promoter Score tracks whether Yahoo's customers would recommend using the product based on a scale of -100 to 100.
Yahoo Overall NPS
| 33% | Promoters |
|---|---|
| 13% | Passives |
| 54% | Detractors |
Yahoo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -21 | Jan 2025 | -21 |
Feb 2025 -23 | Feb 2025 | -23 |
Mar 2025 -23 | Mar 2025 | -23 |
Apr 2025 -23 | Apr 2025 | -23 |
May 2025 -21 | May 2025 | -21 |
Jun 2025 -21 | Jun 2025 | -21 |
Jul 2025 -21 | Jul 2025 | -21 |
Sep 2025 -21 | Sep 2025 | -21 |
Oct 2025 -21 | Oct 2025 | -21 |
Nov 2025 -21 | Nov 2025 | -21 |
Dec 2025 -21 | Dec 2025 | -21 |
Jan 2026 -21 | Jan 2026 | -21 |
How Other Brands Compare
Yahoo is ranked #4 for NPS among its competitors. Google and Microsoft come in first and second, with Yelp coming in at third. Among those competitors, it is the lowest valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yahoo NPS by Gender
Female customers rated Yahoo's NPS 58 points higher than Male customers.
Male
-59
Yahoo's NPS was rated -59 by Male customers on Comparably.
15%
Promoters
11%
Passives
74%
Detractors
Female
-1
Yahoo's NPS was rated -1 by Female customers on Comparably.
48%
Promoters
3%
Passives
49%
Detractors
Yahoo NPS by Ethnicity
Yahoo's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -61 | Caucasian | -61 |
Hispanic or Latino -56 | Hispanic or Latino | -56 |
African American/Black -18 | African American/Black | -18 |
Asian or Pacific Islander -30 | Asian or Pacific Islander | -30 |
Other -34 | Other | -34 |
Yahoo NPS by Age
Yahoo's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Yahoo NPS by Usage
Yahoo's NPS was rated the highest by customers who have used Yahoo's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -38 | Less than 1 Year | -38 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years -5 | 2 to 5 Years | -5 |
5 to 10 Years -21 | 5 to 10 Years | -21 |
Over 10 Years -66 | Over 10 Years | -66 |
Yahoo Customer Reviews
Out of the 20 Yahoo customer reviews 9 were positive and 11 were constructive. Yahoo customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Yahoo Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Yahoo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yahoo Customer Loyalty Score by Gender
Female customers rated Yahoo's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Yahoo.
Male
64%
Yes
Female
69%
Yes
Yahoo Customer Loyalty Score by Ethnicity
Yahoo's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Yahoo.
61
out of 100
Caucasian
60
out of 100
Hispanic or Latino
67
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
80
out of 100
Other
Yahoo Customer Loyalty Score by Age
Yahoo's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Yahoo.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 69% | 18-25 | 69% |
26-30 51% | 26-30 | 51% |
31-35 72% | 31-35 | 72% |
36-40 46% | 36-40 | 46% |
41-45 90% | 41-45 | 90% |
46-50 44% | 46-50 | 44% |
51-55 70% | 51-55 | 70% |
56-60 64% | 56-60 | 64% |
61-65 67% | 61-65 | 67% |
66+ 63% | 66+ | 63% |
Yahoo Customer Loyalty Score by Usage
Yahoo's Customer Loyalty score was rated the highest by customers who have used Yahoo's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Yahoo Customer Loyalty Score by Industry
Yahoo's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Yahoo Customer Loyalty vs. Competitors
Compared to its competitors, Yahoo's Customer Loyalty score is rated right below Yelp.
Unlock Yahoo Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Yahoo Customer Loyalty vs. Competitors data and gain insights into your customers today.
Yahoo Product Quality
2.7/5
Yahoo has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Yahoo's overall Product Quality score rated by its users and customers.
Yahoo Product Information
Yahoo serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Yahoo supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Yahoo’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Yahoo's product the highest. Reviewers from the Arts and Entertainment industry rated Yahoo the lowest at 1.9.
- Website
- http://www.yahoo.com
- Company Size
- 10,000+ Employees
Industry
Tech
Accounting
Architecture and Planning
Banking and Financial Services
Government and Public Policy
Manufacturing and Machinery
AdTech
Content
Enterprise
FinTech
On Demand
Productivity
SaaS
Sports & Entertainment
Languages Supported
English
Product Type
Mobile Analytics Software
Quick Insights into Yahoo Product Quality
Yahoo's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Yahoo's Product Quality.
Ranked Yahoo Product Quality the Highest
Ranked Yahoo Product Quality the Lowest
Yahoo Product Quality Score by Gender
Female customers rated Yahoo's Product Quality score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Yahoo.
Male
2.1/5
Female
3/5
Yahoo Product Quality Score by Ethnicity
Yahoo's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Yahoo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 2.4 | Other | 2.4 |
Yahoo Product Quality Score by Age
Yahoo's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Yahoo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.5 | 26-30 | 2.5 |
31-35 3 | 31-35 | 3 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Yahoo Product Quality Score by Usage
Yahoo's Product Quality score was rated the highest by customers who have used Yahoo's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Yahoo Product Quality Score by Industry
Yahoo's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Yahoo Product Quality vs. Competitors
Compared to its competitors, Yahoo's Product Quality score is rated right above AOL, and is preceded by Yelp.
Unlock Yahoo Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Yahoo Product Quality vs. Competitors data and gain insights into your customers today.
Yahoo Pricing
Yahoo ROI & Value For Money
2.6/5
Yahoo has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Yahoo's overall ROI score rated by its users and customers.
Yahoo Pricing Plans
Yahoo has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Yahoo.
Who Uses Yahoo?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Yahoo ROI
Yahoo's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Yahoo's ROI score.
Ranked Yahoo ROI the Highest
Ranked Yahoo ROI the Lowest
Yahoo ROI Score by Gender
Female customers rated Yahoo's ROI score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Yahoo.
Male
2/5
Female
3.1/5
Yahoo ROI Score by Ethnicity
Yahoo's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Yahoo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.3 | Other | 2.3 |
Yahoo ROI Score by Age
Yahoo's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Yahoo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.6 | 26-30 | 2.6 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.1 | 41-45 | 3.1 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Yahoo ROI Score by Usage
Yahoo's ROI score was rated the highest by customers who have used Yahoo's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Yahoo ROI Score by Industry
Yahoo's ROI score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Yahoo Pricing vs. Competitors
Compared to its competitors, Yahoo's ROI score is rated right above AOL, and is preceded by Quora.
Unlock Yahoo ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Yahoo ROI vs. Competitors data and gain insights into your customers today.
Yahoo Customer Satisfaction (CSAT)
Yahoo Customer Satisfaction (CSAT) Score
49 / 100
Yahoo has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
29%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
7%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Yahoo Customer Satisfaction
Yahoo's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Yahoo's Customer Satisfaction.
Ranked Yahoo Customer Satisfaction the Highest
Ranked Yahoo Customer Satisfaction the Lowest
Yahoo Customer Satisfaction Score by Gender
Female customers rated Yahoo's Customer Satisfaction score 29 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Yahoo.
28 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 9% | |
Very Dissatisfied | 51% |
57 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 21% |
Yahoo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Yahoo's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yahoo.
24 / 100
Very Satisfied
10%
Satisfied
14%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
57%
CSAT according to Hispanic or Latino
Yahoo's Customer Satisfaction (CSAT) score was rated 13% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yahoo.
13 / 100
Very Satisfied
0%
Satisfied
13%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
13%
Very Dissatisfied
38%
CSAT according to African American/Black
Yahoo's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yahoo.
60 / 100
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Yahoo's Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yahoo.
70 / 100
Very Satisfied
20%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
30%
CSAT according to Other
Yahoo's Customer Satisfaction (CSAT) score was rated 30% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yahoo.
30 / 100
Very Satisfied
12%
Satisfied
18%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
18%
Very Dissatisfied
29%
Yahoo Customer Satisfaction Score by Age
Yahoo's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Yahoo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 26-30 | 36% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 56% | |||||||||||||||
| 46-50 | 17% | |||||||||||||||
| 51-55 | 15% | |||||||||||||||
| 56-60 | 26% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 12% |
Yahoo Customer Satisfaction Score by Usage
Yahoo's Customer Satisfaction score was rated the highest by customers who have used Yahoo's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Yahoo Customer Satisfaction Score by Industry
Yahoo's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Yahoo Customer Satisfaction Score by Industry",
"text": "Yahoo's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 35,
"stars": 0,
"csatScore": 35,
"text": "Yahoo's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 35
},
{
"label": "Accounting",
"groupId": 495,
"score": 77,
"stars": 0,
"csatScore": 77,
"text": "Yahoo's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 77
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Yahoo's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Yahoo's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Yahoo's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Yahoo's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Yahoo's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Yahoo's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Yahoo Customer Satisfaction vs. Competitors
Compared to its competitors, Yahoo's Customer Satisfaction score is rated right above AOL, and is preceded by Baidu.
Unlock Yahoo Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Yahoo Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Yahoo Customer Service
2.6/5
Yahoo has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Yahoo's overall Customer Service score rated by its users and customers.
About Yahoo's Customer Service
Address
701 First Avenue, Sunnyvale, CA 94089
Website
http://www.yahoo.com
Phone Number
(408) 349-3300
Quick Insights into Yahoo Customer Service
Yahoo's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Yahoo's Customer Service score.
Ranked Yahoo Customer Service the Highest
Ranked Yahoo Customer Service the Lowest
Yahoo Customer Service Score by Gender
Female customers rated Yahoo's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Yahoo.
Male
2.1/5
Female
2.9/5
Yahoo Customer Service Score by Ethnicity
Yahoo's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Yahoo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2.4 | Other | 2.4 |
Yahoo Customer Service Score by Age
Yahoo's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Yahoo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.5 | 26-30 | 2.5 |
31-35 2.8 | 31-35 | 2.8 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.9 | 41-45 | 2.9 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2 | 51-55 | 2 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Yahoo Customer Service Score by Usage
Yahoo's Customer Service score was rated the highest by customers who have used Yahoo's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Yahoo Customer Service Score by Industry
Yahoo's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Yahoo Customer Service vs. Competitors
Compared to its competitors, Yahoo's Customer Service score is rated right above AOL, and is preceded by Quora.
Unlock Yahoo Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Yahoo Customer Service vs. Competitors data and gain insights into your customers today.
Yahoo as an Employer
Consumer vs. Employees
Yahoo scored a -21 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Yahoo would recommend the brand to a friend. ENPS measures how likely Yahoo employees would recommend working at Yahoo to a friend.
Net Promoter Score
-21
NPS Score
| 33% | Promoters |
|---|---|
| 13% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 35% | Promoters |
|---|---|
| 14% | Passive |
| 51% | Detractors |
