34
NPS
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Owler, Inc.
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About Owler, Inc. Brand
Owler, Inc. is a free and crowdsourced data model allowing users to follow, track, and research companies. Among its major competitors, Owler, Inc. is ranked in 1st place for NPS while Bloomberg is 2nd, and Thomson Reuters is 3rd.Their current valuation is $95.00M
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Owler, Inc. Ranking
- #1 / 4 of its competitors
Owler, Inc. NPS
Owler, Inc.'s Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Owler, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Owler, Inc. Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Owler, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 -33 | Sep 2021 | -33 |
Dec 2021 0 | Dec 2021 | 0 |
Jun 2022 20 | Jun 2022 | 20 |
Jan 2023 33 | Jan 2023 | 33 |
How Other Brands Compare
Owler, Inc. is ranked first for NPS among its competitors. Bloomberg and Thomson Reuters come in second and third, with Yahoo coming in at #4. Among those competitors, it is the third most valued company behind Thomson Reuters.
Owler, Inc. |  Bloomberg |  Thomson Reuters |  Yahoo | |
| Global Ranking | #- | #129 | #227 | #- |
| NPS | 34 | 31 | 7 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $95.00M | $1.09B | $40.72B | $13.67M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Owler, Inc. NPS vs. Competitors
Compared to its competitors, Owler, Inc.'s NPS is rated right above Bloomberg.
| COMPANY | NPS Score | |
|---|---|---|
| Owler, Inc. | 34 |
| Bloomberg | 31 |
| Thomson Reuters | 7 |
 | Mattermark | N/A |
 | TranSystems | N/A |
 | CB Technologies | N/A |
| Yahoo | -21 |
Owler, Inc. Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Owler, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Owler, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Owler, Inc.'s Customer Loyalty score is rated right above Thomson Reuters.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Owler, Inc. | 83% |
| Thomson Reuters | 80% |
| Bloomberg | 77% |
| Yahoo | 65% |
| Mattermark | N/A |
| TranSystems | N/A |
| CB Technologies | N/A |
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Owler, Inc. Product Quality
4.1/5
Owler, Inc. has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Owler, Inc. Product Information
Owler, Inc.’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://owler.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
FinTech
SaaS
Owler, Inc. Product Quality vs. Competitors
Compared to its competitors, Owler, Inc.'s Product Quality score is rated right above Bloomberg.
| COMPANY | Product Quality Score | |
|---|---|---|
| Owler, Inc. | 4.1/5 |
| Bloomberg | 4/5 |
| Thomson Reuters | 3.7/5 |
| Yahoo | 2.7/5 |
| Mattermark | N/A |
| TranSystems | N/A |
| CB Technologies | N/A |
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Owler, Inc. Pricing
Owler, Inc. ROI & Value For Money
3.8/5
Owler, Inc. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Owler, Inc. Pricing vs. Competitors
Compared to its competitors, Owler, Inc.'s ROI score is rated right above Thomson Reuters, and is preceded by Bloomberg.
| COMPANY | Pricing Score | |
|---|---|---|
| Bloomberg | 3.9/5 |
| Owler, Inc. | 3.8/5 |
| Thomson Reuters | 3.6/5 |
| Yahoo | 2.6/5 |
| Mattermark | N/A |
| TranSystems | N/A |
| CB Technologies | N/A |
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Owler, Inc. Customer Satisfaction (CSAT)
Owler, Inc. Customer Satisfaction (CSAT) Score
100 / 100
Owler, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Owler, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Owler, Inc.'s Customer Satisfaction score is rated right above Bloomberg.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Owler, Inc. | 100% |
| Bloomberg | 76% |
| Thomson Reuters | 68% |
| Yahoo | 48% |
| Mattermark | 0% |
| TranSystems | 0% |
| CB Technologies | 0% |
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Owler, Inc. Customer Service
3.7/5
Owler, Inc. has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Owler, Inc.'s Customer Service
Address
800 S Claremont St, Suite 203, San Mateo, CA 94402
Website
http://owler.com
Owler, Inc. Customer Service vs. Competitors
Compared to its competitors, Owler, Inc.'s Customer Service score is rated right above Thomson Reuters, and is preceded by Bloomberg.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bloomberg | 4/5 |
| Owler, Inc. | 3.7/5 |
| Thomson Reuters | 3.5/5 |
| Yahoo | 2.6/5 |
| Mattermark | N/A |
| TranSystems | N/A |
| CB Technologies | N/A |
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Owler, Inc. as an Employer
4.3/5
Owler, Inc. has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Owler, Inc. scored a 34 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Owler, Inc. would recommend the brand to a friend. ENPS measures how likely Owler, Inc. employees would recommend working at Owler, Inc. to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
