-14
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Quora
Marketing or Exec? Claim Your Free Account
About Quora's Brand
The vast majority of human knowledge is still not on the internet. Most of it is trapped in the form of personal experience in people's heads, or buried in books and research papers that only experts can access. We want to democratize access to knowledge of all kinds. Our mission is to share and grow the world's knowledge, and we're building a world-class team to help us achieve this mission.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Quora NPS
Quora's Net Promoter Score (NPS) is a -14 with 32% Promoters, 22% Passives, and 46% Detractors. Net Promoter Score tracks whether Quora's customers would recommend using the product based on a scale of -100 to 100.
Quora Overall NPS
| 32% | Promoters |
|---|---|
| 22% | Passives |
| 46% | Detractors |
Quora NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -13 | Aug 2024 | -13 |
Oct 2024 -15 | Oct 2024 | -15 |
Nov 2024 -15 | Nov 2024 | -15 |
Feb 2025 -15 | Feb 2025 | -15 |
Mar 2025 -15 | Mar 2025 | -15 |
Apr 2025 -15 | Apr 2025 | -15 |
May 2025 -14 | May 2025 | -14 |
Jun 2025 -14 | Jun 2025 | -14 |
Jul 2025 -16 | Jul 2025 | -16 |
Sep 2025 -14 | Sep 2025 | -14 |
Oct 2025 -16 | Oct 2025 | -16 |
Dec 2025 -16 | Dec 2025 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quora NPS by Gender
Female customers rated Quora's NPS 33 points higher than Male customers.
Male
-30
Quora's NPS was rated -30 by Male customers on Comparably.
26%
Promoters
18%
Passives
56%
Detractors
Female
3
Quora's NPS was rated 3 by Female customers on Comparably.
42%
Promoters
19%
Passives
39%
Detractors
Quora NPS by Ethnicity
Quora's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -27 | Caucasian | -27 |
Hispanic or Latino 33 | Hispanic or Latino | 33 |
African American/Black -1 | African American/Black | -1 |
Asian or Pacific Islander -13 | Asian or Pacific Islander | -13 |
Native American -17 | Native American | -17 |
Other -37 | Other | -37 |
Quora NPS by Age
Quora's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Quora NPS by Usage
Quora's NPS was rated the highest by customers who have used Quora's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -10 | Less than 1 Year | -10 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years -38 | 2 to 5 Years | -38 |
5 to 10 Years 4 | 5 to 10 Years | 4 |
Over 10 Years -75 | Over 10 Years | -75 |
Quora Customer Reviews
Out of the 36 Quora customer reviews 17 were positive and 19 were constructive. Quora customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Quora Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Quora users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quora Customer Loyalty Score by Gender
Female customers rated Quora's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Quora.
Male
77%
Yes
Female
80%
Yes
Quora Customer Loyalty Score by Ethnicity
Quora's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Quora.
76
out of 100
Caucasian
100
out of 100
Hispanic or Latino
81
out of 100
African American/Black
80
out of 100
Asian or Pacific Islander
70
out of 100
Native American
66
out of 100
Other
Quora Customer Loyalty Score by Age
Quora's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Quora.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 83% | 18-25 | 83% |
26-30 74% | 26-30 | 74% |
31-35 75% | 31-35 | 75% |
36-40 55% | 36-40 | 55% |
41-45 91% | 41-45 | 91% |
46-50 73% | 46-50 | 73% |
51-55 82% | 51-55 | 82% |
56-60 55% | 56-60 | 55% |
61-65 86% | 61-65 | 86% |
66+ 78% | 66+ | 78% |
Quora Customer Loyalty Score by Usage
Quora's Customer Loyalty score was rated the highest by customers who have used Quora's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Quora Customer Loyalty Score by Industry
Quora's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Quora Product Quality
3.3/5
Quora has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Quora's overall Product Quality score rated by its users and customers.
Quora Product Information
Quora’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Quora's product the highest. Reviewers from the Arts and Entertainment industry rated Quora the lowest at 3.4.
- Website
- http://quora.com
- Company Size
- 201-500 Employees
Industry
Tech
Social
Quick Insights into Quora Product Quality
Quora's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Consulting industry.
Sign Up to unlock insights into how customers have ranked Quora's Product Quality.
Ranked Quora Product Quality the Highest
Ranked Quora Product Quality the Lowest
Quora Product Quality Score by Gender
Quora's Product Quality score was rated 3.3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Quora.
Male
3.3/5
Female
3.3/5
Quora Product Quality Score by Ethnicity
Quora's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Quora.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 2.9 | Native American | 2.9 |
Other 3.2 | Other | 3.2 |
Quora Product Quality Score by Age
Quora's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Quora.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.7 | 31-35 | 3.7 |
36-40 2.4 | 36-40 | 2.4 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.7 | 61-65 | 2.7 |
66+ 3.3 | 66+ | 3.3 |
Quora Product Quality Score by Usage
Quora's Product Quality score was rated the highest by customers who have used Quora's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Quora Product Quality Score by Industry
Quora's Product Quality score was rated the highest by Retail industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Quora Pricing
Quora ROI & Value For Money
3/5
Quora has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Quora's overall ROI score rated by its users and customers.
Quora Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Quora.
Quick Insights into Quora ROI
Quora's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Quora's ROI score.
Ranked Quora ROI the Highest
Ranked Quora ROI the Lowest
Quora ROI Score by Gender
Female customers rated Quora's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Quora.
Male
3/5
Female
3.1/5
Quora ROI Score by Ethnicity
Quora's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Quora.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Native American 2.9 | Native American | 2.9 |
Other 2.4 | Other | 2.4 |
Quora ROI Score by Age
Quora's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Quora.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.3 | 31-35 | 3.3 |
36-40 2.2 | 36-40 | 2.2 |
41-45 3.5 | 41-45 | 3.5 |
46-50 2.9 | 46-50 | 2.9 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.9 | 61-65 | 2.9 |
66+ 3 | 66+ | 3 |
Quora ROI Score by Usage
Quora's ROI score was rated the highest by customers who have used Quora's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Quora ROI Score by Industry
Quora's ROI score was rated the highest by Retail industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Quora Customer Satisfaction (CSAT)
Quora Customer Satisfaction (CSAT) Score
58 / 100
Quora has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
34%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
10%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quora Customer Satisfaction
Quora's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Quora's Customer Satisfaction.
Ranked Quora Customer Satisfaction the Highest
Ranked Quora Customer Satisfaction the Lowest
Quora Customer Satisfaction Score by Gender
Quora's Customer Satisfaction score was rated 52 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Quora.
52 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 15% | |
Very Dissatisfied | 15% |
52 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 10% | |
Very Dissatisfied | 21% |
Quora Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quora's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quora.
50 / 100
Very Satisfied
20%
Satisfied
30%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
10%
Very Dissatisfied
19%
CSAT according to African American/Black
Quora's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quora.
67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
Quora's Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quora.
72 / 100
Very Satisfied
24%
Satisfied
48%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
14%
Very Dissatisfied
4%
CSAT according to Native American
Quora's Customer Satisfaction (CSAT) score was rated 34% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quora.
34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
32%
CSAT according to Other
Quora's Customer Satisfaction (CSAT) score was rated 44% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quora.
44 / 100
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
30%
Very Dissatisfied
13%
Quora Customer Satisfaction Score by Age
Quora's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Quora.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 68% | |||||||||||||||
| 26-30 | 59% | |||||||||||||||
| 31-35 | 45% | |||||||||||||||
| 36-40 | 42% | |||||||||||||||
| 41-45 | 74% | |||||||||||||||
| 46-50 | 57% | |||||||||||||||
| 51-55 | 31% | |||||||||||||||
| 56-60 | 34% | |||||||||||||||
| 61-65 | 23% | |||||||||||||||
| 66+ | 47% |
Quora Customer Satisfaction Score by Usage
Quora's Customer Satisfaction score was rated the highest by customers who have used Quora's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Quora Customer Satisfaction Score by Industry
Quora's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Quora Customer Satisfaction Score by Industry",
"text": "Quora's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Consulting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Quora's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Accounting",
"groupId": 495,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Quora's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Quora's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 47,
"stars": 0,
"csatScore": 47,
"text": "Quora's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 47
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Quora's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Quora's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Consulting",
"groupId": 511,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Quora's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 51,
"stars": 0,
"csatScore": 51,
"text": "Quora's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 51
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Quora's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Quora's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Quora's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 83
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Quora's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Professional Services",
"groupId": 549,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Quora's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}Quora Customer Service
2.9/5
Quora has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Quora's overall Customer Service score rated by its users and customers.
About Quora's Customer Service
Address
650 Castro St, Mountain View, CA 94041
Website
http://quora.com
Phone Number
650-468-2833
Quora's Social Links
Quick Insights into Quora Customer Service
Quora's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Fashion and Beauty industry.
Sign Up to unlock insights into how customers have ranked Quora's Customer Service score.
Ranked Quora Customer Service the Highest
Ranked Quora Customer Service the Lowest
Quora Customer Service Score by Gender
Female customers rated Quora's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Quora.
Male
2.7/5
Female
3/5
Quora Customer Service Score by Ethnicity
Quora's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Quora.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Native American 2.8 | Native American | 2.8 |
Other 2.6 | Other | 2.6 |
Quora Customer Service Score by Age
Quora's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Quora.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.9 | 31-35 | 2.9 |
36-40 2.1 | 36-40 | 2.1 |
41-45 3.2 | 41-45 | 3.2 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.4 | 66+ | 2.4 |
Quora Customer Service Score by Usage
Quora's Customer Service score was rated the highest by customers who have used Quora's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Quora Customer Service Score by Industry
Quora's Customer Service score was rated the highest by Retail industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Quora as an Employer
4.3/5
Quora has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Quora scored a -14 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Quora would recommend the brand to a friend. ENPS measures how likely Quora employees would recommend working at Quora to a friend.
Net Promoter Score
-14
NPS Score
| 32% | Promoters |
|---|---|
| 22% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 47% | Promoters |
|---|---|
| 25% | Passive |
| 28% | Detractors |
