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NPS
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Yelp is ranked #74 in Tech Brands
Yelp is ranked #74 in Tech Brands
About Yelp's Brand
A career at Yelp means helping to change the way businesses and consumers interact. Yelp’s brand is ranked #280 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Yelp. When compared to other organizations within the Tech industry, Yelp is ranked #74. Among its major competitors, Yelp is ranked in 5th place for NPS while Tripadvisor is 1st, and OpenTable is 2nd. Overall, Yelp has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.11B
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Yelp Ranking
- #74 in Tech
- #4 / 4 of its competitors
Yelp NPS
Yelp's Net Promoter Score (NPS) is a -6 with 39% Promoters, 16% Passives, and 45% Detractors. Net Promoter Score tracks whether Yelp's customers would recommend using the product based on a scale of -100 to 100.
Yelp Overall NPS
| 39% | Promoters |
|---|---|
| 16% | Passives |
| 45% | Detractors |
Yelp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -6 | Oct 2024 | -6 |
Nov 2024 -6 | Nov 2024 | -6 |
Dec 2024 -6 | Dec 2024 | -6 |
Jan 2025 -6 | Jan 2025 | -6 |
Feb 2025 -6 | Feb 2025 | -6 |
May 2025 -6 | May 2025 | -6 |
Jun 2025 -6 | Jun 2025 | -6 |
Jul 2025 -6 | Jul 2025 | -6 |
Sep 2025 -6 | Sep 2025 | -6 |
Oct 2025 -6 | Oct 2025 | -6 |
Nov 2025 -6 | Nov 2025 | -6 |
Dec 2025 -6 | Dec 2025 | -6 |
How Other Brands Compare
Yelp is ranked #4 for NPS among its competitors. Tripadvisor and OpenTable come in first and second, with Foursquare coming in at third. Among those competitors, it is the third most valued company behind OpenTable.
 Yelp |  Tripadvisor |  OpenTable |  Foursquare | |
| Global Ranking | #280 | #369 | #- | #- |
| NPS | -6 | 21 | 20 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $3.11B | $4.86B | $56.03B | $1.50B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yelp NPS by Gender
Female customers rated Yelp's NPS 41 points higher than Male customers.
Male
-52
Yelp's NPS was rated -52 by Male customers on Comparably.
19%
Promoters
10%
Passives
71%
Detractors
Female
-11
Yelp's NPS was rated -11 by Female customers on Comparably.
35%
Promoters
19%
Passives
46%
Detractors
Yelp NPS by Ethnicity
Yelp's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -52 | Caucasian | -52 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 9 | African American/Black | 9 |
Asian or Pacific Islander -26 | Asian or Pacific Islander | -26 |
Other -32 | Other | -32 |
Yelp NPS by Age
Yelp's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Yelp NPS by Usage
Yelp's NPS was rated the highest by customers who have used Yelp's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -36 | Less than 1 Year | -36 |
1 to 2 Years -57 | 1 to 2 Years | -57 |
2 to 5 Years 8 | 2 to 5 Years | 8 |
5 to 10 Years -30 | 5 to 10 Years | -30 |
Over 10 Years -38 | Over 10 Years | -38 |
Yelp NPS vs. Competitors
Compared to its competitors, Yelp's NPS is rated right above Yahoo, and is preceded by Thryv.
| COMPANY | NPS Score | |
|---|---|---|
| Tripadvisor | 21 |
| OpenTable | 20 |
| Foursquare | 7 |
 | Thryv | 0 |
| Yelp | -6 |
 | Yahoo | -21 |
 | Yodle | -50 |
Yelp Customer Reviews
Out of the 23 Yelp customer reviews 14 were positive and 9 were constructive. Yelp customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Yelp Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Yelp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yelp Customer Loyalty Score by Gender
Female customers rated Yelp's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Yelp.
Male
61%
Yes
Female
66%
Yes
Yelp Customer Loyalty Score by Ethnicity
Yelp's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Yelp.
62
out of 100
Caucasian
74
out of 100
Hispanic or Latino
55
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
62
out of 100
Other
Yelp Customer Loyalty Score by Age
Yelp's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Yelp.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 67% | 26-30 | 67% |
31-35 55% | 31-35 | 55% |
36-40 73% | 36-40 | 73% |
41-45 67% | 41-45 | 67% |
46-50 66% | 46-50 | 66% |
51-55 60% | 51-55 | 60% |
56-60 73% | 56-60 | 73% |
61-65 55% | 61-65 | 55% |
66+ 60% | 66+ | 60% |
Yelp Customer Loyalty Score by Usage
Yelp's Customer Loyalty score was rated the highest by customers who have used Yelp's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Yelp Customer Loyalty Score by Industry
Yelp's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Fashion and Beauty industry customers.
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Yelp Customer Loyalty vs. Competitors
Compared to its competitors, Yelp's Customer Loyalty score is rated right above Yahoo, and is preceded by Tripadvisor.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Yodle | 100% |
| OpenTable | 82% |
| Foursquare | 79% |
| Tripadvisor | 69% |
| Yelp | 68% |
| Yahoo | 65% |
| Thryv | 60% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Yelp's Customer Loyalty score is rated right below Peloton.
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Yelp Product Quality
3.3/5
Yelp has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Yelp Product Information
Yelp’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Yelp's product the highest. Reviewers from the Accounting industry rated Yelp the lowest at 3.1.
- Website
- http://yelp.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare, Hospitals and Medicine
Big Data
Business Services
Food and Beverages
Quick Insights into Yelp Product Quality
Yelp's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Yelp's Product Quality.
Ranked Yelp Product Quality the Highest
Ranked Yelp Product Quality the Lowest
Yelp Product Quality Score by Gender
Female customers rated Yelp's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Yelp.
Male
2.2/5
Female
3.3/5
Yelp Product Quality Score by Ethnicity
Yelp's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Yelp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 2.6 | Other | 2.6 |
Yelp Product Quality Score by Age
Yelp's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Yelp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2.9 | 26-30 | 2.9 |
31-35 3 | 31-35 | 3 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2.1 | 66+ | 2.1 |
Yelp Product Quality Score by Usage
Yelp's Product Quality score was rated the highest by customers who have used Yelp's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Yelp Product Quality Score by Industry
Yelp's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Retail industry customers.
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Yelp Product Quality vs. Competitors
Compared to its competitors, Yelp's Product Quality score is rated right above Foursquare, and is preceded by OpenTable.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tripadvisor | 4/5 |
| Yodle | 3.8/5 |
| OpenTable | 3.6/5 |
| Yelp | 3.3/5 |
| Foursquare | 3.1/5 |
| Thryv | 2.7/5 |
| Yahoo | 2.7/5 |
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Product Quality for Other Tech Brands
In the Tech industry, Yelp's Product Quality score is rated right below ROBLOX.
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Yelp Pricing
Yelp ROI & Value For Money
3.2/5
Yelp has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Yelp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Yelp.
Quick Insights into Yelp ROI
Yelp's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Retail industry.
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Ranked Yelp ROI the Highest
Ranked Yelp ROI the Lowest
Yelp ROI Score by Gender
Female customers rated Yelp's ROI score 1 stars higher than Male customers.
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Male
2.1/5
Female
3.1/5
Yelp ROI Score by Ethnicity
Yelp's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Yelp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 2.1 | Other | 2.1 |
Yelp ROI Score by Age
Yelp's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Yelp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 2.7 | 26-30 | 2.7 |
31-35 2.9 | 31-35 | 2.9 |
36-40 3 | 36-40 | 3 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.3 | 51-55 | 2.3 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2.1 | 66+ | 2.1 |
Yelp ROI Score by Usage
Yelp's ROI score was rated the highest by customers who have used Yelp's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Yelp ROI Score by Industry
Yelp's ROI score was rated the highest by Education industry customers, and the lowest by Retail industry customers.
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Yelp Pricing vs. Competitors
Compared to its competitors, Yelp's ROI score is rated right above Yodle, and is preceded by Foursquare.
| COMPANY | Pricing Score | |
|---|---|---|
| Tripadvisor | 3.8/5 |
| OpenTable | 3.4/5 |
| Foursquare | 3.4/5 |
| Yelp | 3.2/5 |
| Yodle | 3.2/5 |
| Thryv | 2.8/5 |
| Yahoo | 2.6/5 |
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ROI for Other Tech Brands
In the Tech industry, Yelp's ROI score is rated right below ROBLOX.
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Yelp Customer Satisfaction (CSAT)
Yelp Customer Satisfaction (CSAT) Score
59 / 100
Yelp has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
28%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
8%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Yelp Customer Satisfaction
Yelp's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Automotive and Transportation industry.
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Ranked Yelp Customer Satisfaction the Highest
Ranked Yelp Customer Satisfaction the Lowest
Yelp Customer Satisfaction Score by Gender
Female customers rated Yelp's Customer Satisfaction score 30 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Yelp.
37 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 10% | |
Very Dissatisfied | 47% |
67 / 100
FemaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 25% |
Yelp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Yelp's Customer Satisfaction (CSAT) score was rated 39% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yelp.
39 / 100
Very Satisfied
17%
Satisfied
22%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
6%
Very Dissatisfied
53%
CSAT according to Hispanic or Latino
Yelp's Customer Satisfaction (CSAT) score was rated 72% according to Hispanic or Latino users and customers.
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72 / 100
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
7%
CSAT according to African American/Black
Yelp's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
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80 / 100
Very Satisfied
30%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Asian or Pacific Islander
Yelp's Customer Satisfaction (CSAT) score was rated 73% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yelp.
73 / 100
Very Satisfied
20%
Satisfied
53%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
13%
CSAT according to Other
Yelp's Customer Satisfaction (CSAT) score was rated 42% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yelp.
42 / 100
Very Satisfied
16%
Satisfied
26%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
42%
Yelp Customer Satisfaction Score by Age
Yelp's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Yelp.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 63% | |||||||||||||||
| 36-40 | 63% | |||||||||||||||
| 41-45 | 46% | |||||||||||||||
| 46-50 | 38% | |||||||||||||||
| 51-55 | 38% | |||||||||||||||
| 56-60 | 45% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 29% |
Yelp Customer Satisfaction Score by Usage
Yelp's Customer Satisfaction score was rated the highest by customers who have used Yelp's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Yelp Customer Satisfaction Score by Industry
Yelp's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Yelp Customer Satisfaction Score by Industry",
"text": "Yelp's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 63,
"stars": 0,
"csatScore": 63,
"text": "Yelp's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 63
},
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Yelp's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Yelp's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Yelp's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Yelp's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Yelp's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Yelp's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Education",
"groupId": 515,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Yelp's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "Yelp's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Yelp's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Real Estate",
"groupId": 554,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Yelp's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Restaurants",
"groupId": 558,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Yelp's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Retail",
"groupId": 559,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Yelp's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
}
]
}Yelp Customer Satisfaction vs. Competitors
Compared to its competitors, Yelp's Customer Satisfaction score is rated right above Yodle, and is preceded by OpenTable.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tripadvisor | 78% |
| OpenTable | 67% |
| Yelp | 59% |
| Yodle | 50% |
| Yahoo | 48% |
| Thryv | 43% |
| Foursquare | 39% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Yelp's Customer Satisfaction score is rated right below Peloton.
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Yelp Customer Service
3.1/5
Yelp has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Yelp's overall Customer Service score rated by its users and customers.
About Yelp's Customer Service
Address
706 Mission Street, 7th Floor, San Francisco, CA 94105
Website
http://yelp.com
Phone Number
415-908-3801
Yelp's Social Links
Quick Insights into Yelp Customer Service
Yelp's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Yelp Customer Service the Highest
Ranked Yelp Customer Service the Lowest
Yelp Customer Service Score by Gender
Female customers rated Yelp's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Yelp.
Male
1.9/5
Female
3/5
Yelp Customer Service Score by Ethnicity
Yelp's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.2 | Other | 2.2 |
Yelp Customer Service Score by Age
Yelp's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2.3 | 26-30 | 2.3 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3 | 36-40 | 3 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Yelp Customer Service Score by Usage
Yelp's Customer Service score was rated the highest by customers who have used Yelp's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Yelp Customer Service Score by Industry
Yelp's Customer Service score was rated the highest by Education industry customers, and the lowest by Business and Consumer Services industry customers.
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Yelp Customer Service vs. Competitors
Compared to its competitors, Yelp's Customer Service score is rated right above Thryv, and is preceded by Yodle.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tripadvisor | 3.7/5 |
| OpenTable | 3.3/5 |
| Foursquare | 3.2/5 |
| Yodle | 3.1/5 |
| Yelp | 3.1/5 |
| Thryv | 2.8/5 |
| Yahoo | 2.6/5 |
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Customer Service for Other Tech Brands
In the Tech industry, Yelp's Customer Service score is rated right below ROBLOX.
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Yelp as an Employer
3.2/5
Yelp has a 3.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Yelp scored a -6 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Yelp would recommend the brand to a friend. ENPS measures how likely Yelp employees would recommend working at Yelp to a friend.
Net Promoter Score
-6
NPS Score
| 39% | Promoters |
|---|---|
| 16% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 39% | Promoters |
|---|---|
| 24% | Passive |
| 37% | Detractors |
Global Ranking Snapshot
Yelp is ranked #280 in the Global Top 100 Brands. It ranks just behind Sotheby's and just ahead of DSW.
Tech Ranking Snapshot
Yelp is ranked #74 in the Tech Industry. It ranks just behind Sotheby's and just ahead of Nielsen.
