7
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Foursquare
Marketing or Exec? Claim Your Free Account
About Foursquare's Brand
Foursquare is the leading independent location technology company dedicated to building solutions that help businesses make smarter decisions and developers create more engaging experiences. A pioneer of the geo-location space, Foursquare’s location tech stack is being utilized by the world’s largest enterprises and most recognizable brands, helping them tap into location intelligence to create better customer experiences. Among its major competitors, Foursquare is ranked in 3rd place for NPS while Simpli.fi is 1st, and Meta is 2nd.Their current valuation is $1.50B
Brand at a Glance
79%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Foursquare Ranking
- #2 / 4 of its competitors
Foursquare NPS
Foursquare's Net Promoter Score (NPS) is a 7 with 44% Promoters, 19% Passives, and 37% Detractors. Net Promoter Score tracks whether Foursquare's customers would recommend using the product based on a scale of -100 to 100.
Foursquare Overall NPS
| 44% | Promoters |
|---|---|
| 19% | Passives |
| 37% | Detractors |
Foursquare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 40 | May 2022 | 40 |
Jun 2022 31 | Jun 2022 | 31 |
Nov 2022 34 | Nov 2022 | 34 |
Jan 2023 27 | Jan 2023 | 27 |
Feb 2023 26 | Feb 2023 | 26 |
Mar 2023 20 | Mar 2023 | 20 |
Jun 2023 13 | Jun 2023 | 13 |
Aug 2023 16 | Aug 2023 | 16 |
Sep 2023 11 | Sep 2023 | 11 |
Dec 2023 16 | Dec 2023 | 16 |
Jan 2024 12 | Jan 2024 | 12 |
Jan 2026 7 | Jan 2026 | 7 |
How Other Brands Compare
Foursquare is ranked second for NPS among its competitors. Meta and Yelp come in first and third, with Grubhub coming in at #4. Among those competitors, it is the lowest valued company behind Meta.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Foursquare NPS by Gender
Female customers rated Foursquare's NPS 40 points higher than Male customers.
Male
-40
Foursquare's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
0
Foursquare's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Foursquare NPS by Ethnicity
Foursquare's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Foursquare NPS by Usage
Foursquare's NPS was rated the highest by customers who have used Foursquare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
Foursquare Customer Reviews
Out of the 2 Foursquare customer reviews 1 was positive and 1 was constructive. Foursquare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Foursquare Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Foursquare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Foursquare Customer Loyalty Score by Gender
Female customers rated Foursquare's Customer Loyalty score 36% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Foursquare.
Male
64%
Yes
Female
100%
Yes
Foursquare Customer Loyalty Score by Ethnicity
Foursquare's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Foursquare.
100
out of 100
Asian or Pacific Islander
Foursquare Customer Loyalty Score by Usage
Foursquare's Customer Loyalty score was rated the highest by customers who have used Foursquare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Foursquare Customer Loyalty Score by Industry
Foursquare's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Foursquare Customer Loyalty vs. Competitors
Compared to its competitors, Foursquare's Customer Loyalty score is rated right above Meta.
Unlock Foursquare Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Foursquare Customer Loyalty vs. Competitors data and gain insights into your customers today.
Foursquare Product Quality
3.1/5
Foursquare has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Foursquare's overall Product Quality score rated by its users and customers.
Foursquare Product Information
Foursquare’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Foursquare's product the highest.
- Website
- https://foursquare.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Big Data
Mobile App
Quick Insights into Foursquare Product Quality
Foursquare's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Foursquare's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Foursquare's Product Quality.
Ranked Foursquare Product Quality the Highest
Ranked Foursquare Product Quality the Lowest
Foursquare Product Quality Score by Gender
Female customers rated Foursquare's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Foursquare.
Male
2.9/5
Female
3.5/5
Foursquare Product Quality Score by Ethnicity
Foursquare's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Foursquare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Foursquare Product Quality Score by Usage
Foursquare's Product Quality score was rated the highest by customers who have used Foursquare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Foursquare Product Quality Score by Industry
Foursquare's Product Quality score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Foursquare Product Quality vs. Competitors
Compared to its competitors, Foursquare's Product Quality score is rated right above Grubhub, and is preceded by Perkville.
Unlock Foursquare Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Foursquare Product Quality vs. Competitors data and gain insights into your customers today.
Foursquare Pricing
Foursquare ROI & Value For Money
3.4/5
Foursquare has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Foursquare's overall ROI score rated by its users and customers.
Foursquare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Foursquare ROI
Foursquare's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Foursquare's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Foursquare's ROI score.
Ranked Foursquare ROI the Highest
Ranked Foursquare ROI the Lowest
Foursquare ROI Score by Gender
Female customers rated Foursquare's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Foursquare.
Male
3.1/5
Female
3.5/5
Foursquare ROI Score by Ethnicity
Foursquare's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Foursquare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Foursquare ROI Score by Usage
Foursquare's ROI score was rated the highest by customers who have used Foursquare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Foursquare ROI Score by Industry
Foursquare's ROI score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Foursquare Pricing vs. Competitors
Compared to its competitors, Foursquare's ROI score is rated right above Perkville, and is preceded by Meta.
Unlock Foursquare ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Foursquare ROI vs. Competitors data and gain insights into your customers today.
Foursquare Customer Satisfaction (CSAT)
Foursquare Customer Satisfaction (CSAT) Score
39 / 100
Foursquare has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
16%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Foursquare Customer Satisfaction
Foursquare's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Foursquare's Customer Satisfaction.
Ranked Foursquare Customer Satisfaction the Highest
Foursquare Customer Satisfaction Score by Gender
Foursquare's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Foursquare.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Foursquare Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Foursquare's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Foursquare.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
Foursquare Customer Satisfaction vs. Competitors
Compared to its competitors, Foursquare's Customer Satisfaction score is rated right above Perkville, and is preceded by Grubhub.
Unlock Foursquare Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Foursquare Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Foursquare Customer Service
3.2/5
Foursquare has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Foursquare's overall Customer Service score rated by its users and customers.
About Foursquare's Customer Service
Address
568 Broadway, New York City, NY 10012
Website
https://foursquare.com
Phone Number
347-494-0946
Foursquare's Social Links
Quick Insights into Foursquare Customer Service
Foursquare's Customer Service score was rated highest by customers who have used Foursquare's products/services for Less than 1 Year, and rated lowest by customers who have used Foursquare's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Foursquare's Customer Service score.
Ranked Foursquare Customer Service the Highest
Ranked Foursquare Customer Service the Lowest
Foursquare Customer Service Score by Gender
Male customers rated Foursquare's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Foursquare.
Male
2.8/5
Female
2.6/5
Foursquare Customer Service Score by Ethnicity
Foursquare's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Foursquare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Foursquare Customer Service Score by Usage
Foursquare's Customer Service score was rated the highest by customers who have used Foursquare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Foursquare Customer Service Score by Industry
Foursquare's Customer Service score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Foursquare Customer Service vs. Competitors
Compared to its competitors, Foursquare's Customer Service score is rated right above Yelp, and is preceded by Meta.
Unlock Foursquare Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Foursquare Customer Service vs. Competitors data and gain insights into your customers today.
Foursquare as an Employer
4.2/5
Foursquare has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Foursquare scored a 7 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Foursquare would recommend the brand to a friend. ENPS measures how likely Foursquare employees would recommend working at Foursquare to a friend.
Net Promoter Score
7
NPS Score
| 44% | Promoters |
|---|---|
| 19% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 42% | Promoters |
|---|---|
| 34% | Passive |
| 24% | Detractors |
