11
NPS
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Simpli.fi
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About Simpli.fi's Brand
We are the leading advertising success platform, providing programmatic advertising solutions and workflow software to over 2,000 media teams, agencies, and brands. Among its major competitors, Simpli.fi is ranked in 3rd place for NPS while The Trade Desk, Inc. is 1st, and StackAdapt is 2nd.
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Simpli.fi Ranking
- #3 / 4 of its competitors
Simpli.fi NPS
Simpli.fi's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether Simpli.fi's customers would recommend using the product based on a scale of -100 to 100.
Simpli.fi Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
Simpli.fi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Sep 2022 20 | Sep 2022 | 20 |
May 2023 0 | May 2023 | 0 |
Jun 2023 -1 | Jun 2023 | -1 |
Jul 2023 13 | Jul 2023 | 13 |
Apr 2024 11 | Apr 2024 | 11 |
How Other Brands Compare
Simpli.fi is ranked third for NPS among its competitors. The Trade Desk, Inc. and StackAdapt come in first and second, with Centro coming in at #4.
Simpli.fi |  The Trade Desk, Inc. |  Centro |  StackAdapt | |
| Global Ranking | #- | #632 | #- | #- |
| NPS | 11 | 33 | 6 | 25 |
| Valuation Updated every 24 hours for public companies | - | $27.76B | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simpli.fi NPS vs. Competitors
Compared to its competitors, Simpli.fi's NPS is rated right above Centro, and is preceded by StackAdapt.
| COMPANY | NPS Score | |
|---|---|---|
| The Trade Desk, Inc. | 33 |
| StackAdapt | 25 |
| Simpli.fi | 11 |
| Centro | 6 |
 | Viant Inc. | 0 |
Simpli.fi Customer Reviews
Out of the 2 Simpli.fi customer reviews 2 were positive and 0 were constructive. Simpli.fi customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Simpli.fi Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Simpli.fi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Simpli.fi Customer Loyalty Score by Industry
Simpli.fi's Customer Loyalty score was rated 70% by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Simpli.fi Customer Loyalty vs. Competitors
Compared to its competitors, Simpli.fi's Customer Loyalty score is rated right above Centro, and is preceded by The Trade Desk, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| StackAdapt | 83% |
| The Trade Desk, Inc. | 70% |
| Simpli.fi | 65% |
| Centro | 62% |
| Viant Inc. | 59% |
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Simpli.fi Product Quality
3.3/5
Simpli.fi has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Simpli.fi Product Information
Simpli.fi’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Simpli.fi's product the highest.
- Website
- https://simpli.fi/
- Company Size
- 501-1,000 Employees
Industry
Marketing, Advertising and Research
Quick Insights into Simpli.fi Product Quality
Simpli.fi's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry.
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Ranked Simpli.fi Product Quality the Highest
Simpli.fi Product Quality Score by Industry
Simpli.fi's Product Quality score was rated 3.1 stars by Marketing, Advertising and Research industry customers.
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Simpli.fi Product Quality vs. Competitors
Compared to its competitors, Simpli.fi's Product Quality score is rated right below Viant Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| The Trade Desk, Inc. | 4/5 |
| StackAdapt | 4/5 |
| Centro | 3.7/5 |
| Viant Inc. | 3.4/5 |
| Simpli.fi | 3.3/5 |
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Simpli.fi Pricing
Simpli.fi ROI & Value For Money
3.7/5
Simpli.fi has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Simpli.fi Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry.
Quick Insights into Simpli.fi ROI
Simpli.fi's ROI score was rated highest by customers from the Marketing, Advertising and Research industry.
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Ranked Simpli.fi ROI the Highest
Simpli.fi ROI Score by Industry
Simpli.fi's ROI score was rated 3 stars by Marketing, Advertising and Research industry customers.
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Simpli.fi Pricing vs. Competitors
Compared to its competitors, Simpli.fi's ROI score is rated right above Centro, and is preceded by The Trade Desk, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| The Trade Desk, Inc. | 3.9/5 |
| Simpli.fi | 3.7/5 |
| Centro | 3.6/5 |
| Viant Inc. | 3.3/5 |
| StackAdapt | 3.2/5 |
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Simpli.fi Customer Satisfaction (CSAT)
Simpli.fi Customer Satisfaction (CSAT) Score
58 / 100
Simpli.fi has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Simpli.fi Customer Satisfaction
Simpli.fi's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry.
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Ranked Simpli.fi Customer Satisfaction the Highest
Simpli.fi Customer Satisfaction Score by Industry
Simpli.fi's Customer Satisfaction score was rated 67 points by Marketing, Advertising and Research industry customers.
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}Simpli.fi Customer Satisfaction vs. Competitors
Compared to its competitors, Simpli.fi's Customer Satisfaction score is rated right below Centro.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| StackAdapt | 100% |
| Viant Inc. | 85% |
| The Trade Desk, Inc. | 75% |
| Centro | 63% |
| Simpli.fi | 58% |
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Simpli.fi Customer Service
3.7/5
Simpli.fi has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Simpli.fi's Customer Service
Address
128 E Exchange Ave, Fort Worth, TX 76164
Website
https://simpli.fi/
Phone Number
800-840-0768
Simpli.fi's Social Links
Quick Insights into Simpli.fi Customer Service
Simpli.fi's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry.
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Ranked Simpli.fi Customer Service the Highest
Simpli.fi Customer Service Score by Industry
Simpli.fi's Customer Service score was rated 3.1 stars by Marketing, Advertising and Research industry customers.
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Simpli.fi Customer Service vs. Competitors
Compared to its competitors, Simpli.fi's Customer Service score is rated right above StackAdapt, and is preceded by The Trade Desk, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Viant Inc. | 4.1/5 |
| The Trade Desk, Inc. | 4/5 |
| Simpli.fi | 3.7/5 |
| StackAdapt | 3.6/5 |
| Centro | 3.6/5 |
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Simpli.fi as an Employer
4.3/5
Simpli.fi has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Simpli.fi scored a 11 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Simpli.fi would recommend the brand to a friend. ENPS measures how likely Simpli.fi employees would recommend working at Simpli.fi to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 63% | Promoters |
|---|---|
| 5% | Passive |
| 32% | Detractors |
