6
NPS
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Brand Page
Centro
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About Centro's Brand
Brand at a Glance
62%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Centro CMO
Katie Risch
Katie Risch serves as the Chief Marketing Officer of Centro. Katie started at Centro in January of 2019. Katie currently resides in the Greater Chicago Area.
Centro NPS
Centro's Net Promoter Score (NPS) is a 6 with 41% Promoters, 24% Passives, and 35% Detractors. Net Promoter Score tracks whether Centro's customers would recommend using the product based on a scale of -100 to 100.
Centro Overall NPS
| 41% | Promoters |
|---|---|
| 24% | Passives |
| 35% | Detractors |
Centro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -33 | Nov 2020 | -33 |
Feb 2021 -50 | Feb 2021 | -50 |
Mar 2021 -60 | Mar 2021 | -60 |
Apr 2021 -15 | Apr 2021 | -15 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 11 | Oct 2021 | 11 |
Jan 2022 10 | Jan 2022 | 10 |
Mar 2022 25 | Mar 2022 | 25 |
May 2022 16 | May 2022 | 16 |
Jun 2022 0 | Jun 2022 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
Oct 2024 6 | Oct 2024 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centro NPS by Gender
Centro's NPS was rated -20 by Female customers on Comparably.
Female
-20
Centro's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Male
N/A
Centro's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Centro NPS by Age
Centro's NPS was rated -34 points by customers ages 41-45 on Comparably.
Centro Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Centro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Centro Customer Loyalty Score by Gender
Centro's Customer Loyalty score was rated 64 by Female customers on Comparably.
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Female
64%
Yes
Male
N/A
Yes
Centro Customer Loyalty Score by Age
Centro's Customer Loyalty score was rated 40% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Centro.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
Centro Product Quality
3.7/5
Centro has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Centro Product Information
Centro’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.centro.net
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
Quick Insights into Centro Product Quality
Centro's Product Quality score was rated highest by Female customers.
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Ranked Centro Product Quality the Highest
Centro Product Quality Score by Gender
Centro's Product Quality score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Centro.
Female
3.6/5
Male
N/A
Centro Product Quality Score by Age
Centro's Product Quality score was rated 2.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Centro.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
Centro Pricing
Centro ROI & Value For Money
3.6/5
Centro has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Centro ROI
Centro's ROI score was rated highest by Female customers.
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Ranked Centro ROI the Highest
Centro ROI Score by Gender
Centro's ROI score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Centro.
Female
3.5/5
Male
N/A
Centro ROI Score by Age
Centro's ROI score was rated 2.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Centro.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
Centro Customer Satisfaction (CSAT)
Centro Customer Satisfaction (CSAT) Score
63 / 100
Centro has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Centro Customer Satisfaction
Centro's Customer Satisfaction score was rated highest by Female customers.
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Ranked Centro Customer Satisfaction the Highest
Centro Customer Satisfaction Score by Gender
Centro's Customer Satisfaction score was rated 50 by Female customers on Comparably.
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50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 0% |
Centro Customer Service
3.6/5
Centro has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Centro's Customer Service
Address
11 E Madison St, Fl 6th, 13202
Website
http://www.centro.net
Phone Number
(312) 423-1565
Centro's Social Links
Quick Insights into Centro Customer Service
Centro's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Centro's Customer Service score.
Ranked Centro Customer Service the Highest
Centro Customer Service Score by Gender
Centro's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Centro.
Female
3.6/5
Male
N/A
Centro Customer Service Score by Age
Centro's Customer Service score was rated 2.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Centro.
0
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80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
Centro as an Employer
3.7/5
Centro has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Centro scored a 6 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Centro would recommend the brand to a friend. ENPS measures how likely Centro employees would recommend working at Centro to a friend.
Net Promoter Score
6
NPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 46% | Promoters |
|---|---|
| 22% | Passive |
| 32% | Detractors |
