25
NPS
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Brand Page
StackAdapt
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About StackAdapt's Brand
Native Advertising Demand Side Platform (DSP).
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
StackAdapt NPS
StackAdapt's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether StackAdapt's customers would recommend using the product based on a scale of -100 to 100.
StackAdapt Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
StackAdapt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2023 33 | Nov 2023 | 33 |
Oct 2024 25 | Oct 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StackAdapt Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of StackAdapt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StackAdapt Product Quality
4/5
StackAdapt has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock StackAdapt's overall Product Quality score rated by its users and customers.
StackAdapt Product Information
StackAdapt’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.stackadapt.com
- Company Size
- 11-50 Employees
Industry
Tech
Media and Entertainment
AdTech
StackAdapt Pricing
StackAdapt ROI & Value For Money
3.2/5
StackAdapt has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock StackAdapt's overall ROI score rated by its users and customers.
StackAdapt Customer Satisfaction (CSAT)
StackAdapt Customer Satisfaction (CSAT) Score
100 / 100
StackAdapt has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
StackAdapt Customer Service
3.6/5
StackAdapt has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock StackAdapt's overall Customer Service score rated by its users and customers.
About StackAdapt's Customer Service
Address
1001 - 365 Bloor St East, Toronto, KS Canada
Website
http://www.stackadapt.com
Phone Number
(647) 995-5609
StackAdapt as an Employer
4.1/5
StackAdapt has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
StackAdapt scored a 25 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of StackAdapt would recommend the brand to a friend. ENPS measures how likely StackAdapt employees would recommend working at StackAdapt to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
