0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Viant Inc.
Marketing or Exec? Claim Your Free Account
About Viant Inc. Brand
Brand at a Glance
59%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
4.1/5
Customer Service
Viant Inc. CMO
Viant Inc. NPS
Viant Inc.'s Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Viant Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Viant Inc. Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Viant Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Mar 2022 50 | Mar 2022 | 50 |
Jul 2022 40 | Jul 2022 | 40 |
May 2023 34 | May 2023 | 34 |
Jun 2023 43 | Jun 2023 | 43 |
Apr 2024 25 | Apr 2024 | 25 |
Sep 2024 11 | Sep 2024 | 11 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Viant Inc. Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Viant Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Viant Inc. Product Quality
3.4/5
Viant Inc. has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Viant Inc. overall Product Quality score rated by its users and customers.
Viant Inc. Product Information
Viant Inc.’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.viantinc.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Media
Viant Inc. Pricing
Viant Inc. ROI & Value For Money
3.3/5
Viant Inc. has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Viant Inc. overall ROI score rated by its users and customers.
Viant Inc. Customer Satisfaction (CSAT)
Viant Inc. Customer Satisfaction (CSAT) Score
86 / 100
Viant Inc. has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
72%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Viant Inc. Customer Service
4.1/5
Viant Inc. has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Viant Inc. overall Customer Service score rated by its users and customers.
About Viant Inc.'s Customer Service
Website
https://www.viantinc.com/
Viant Inc. as an Employer
2.9/5
Viant Inc. has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Viant Inc. scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Viant Inc. would recommend the brand to a friend. ENPS measures how likely Viant Inc. employees would recommend working at Viant Inc. to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
