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NPS
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Perkville
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About Perkville's Brand
Perkville is a leading retention and referral solution for the health, fitness, salon, spa, and retail industries. Among its major competitors, Perkville is ranked in 5th place for NPS while FiveStars is 1st, and Google is 2nd.
Brand at a Glance
3.2/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
Perkville Ranking
- #3 / 4 of its competitors
Perkville NPS
Perkville's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Perkville's customers would recommend using the product based on a scale of -100 to 100.
Perkville Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Perkville NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
How Other Brands Compare
Perkville is ranked third for NPS among its competitors. Google and Meta come in first and second, with SpotOn coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perkville Product Quality
3.2/5
Perkville has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Perkville Product Information
Perkville serves markets in the United States and Canada. Perkville supports Web devices and offers products for small and medium sized businesses.
Perkville’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.perkville.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Consumer Services
Languages Supported
English
Product Type
Customer Loyalty Software
Customer Experience Software
Small Business Loyalty Programs Software
Referral Marketing Software
Perkville Product Quality vs. Competitors
Compared to its competitors, Perkville's Product Quality score is rated right above Foursquare, and is preceded by Meta.
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VS
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Perkville Pricing
Perkville ROI & Value For Money
3.2/5
Perkville has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Perkville Pricing Plans
Perkville has a pricing structure that accommodates small and medium businesses.
Who Uses Perkville?
Small Businesses
Medium Businesses
Perkville Pricing vs. Competitors
Compared to its competitors, Perkville's ROI score is rated right above LevelUp, and is preceded by Foursquare.
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Perkville Customer Service
3.7/5
Perkville has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Perkville's Customer Service
Address
Oakland, CA
Website
http://www.perkville.com
Phone Number
415-551-9758
Perkville Customer Service vs. Competitors
Compared to its competitors, Perkville's Customer Service score is rated right above Meta, and is preceded by Google.
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Consumer vs. Employees
Perkville scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Perkville would recommend the brand to a friend. ENPS measures how likely Perkville employees would recommend working at Perkville to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
