13
NPS
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Ibex Global
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About Ibex Global's Brand
Brand at a Glance
88%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Ibex Global NPS
Ibex Global's Net Promoter Score (NPS) is a 13 with 48% Promoters, 17% Passives, and 35% Detractors. Net Promoter Score tracks whether Ibex Global's customers would recommend using the product based on a scale of -100 to 100.
Ibex Global Overall NPS
| 48% | Promoters |
|---|---|
| 17% | Passives |
| 35% | Detractors |
Ibex Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 11 | Oct 2022 | 11 |
Nov 2022 9 | Nov 2022 | 9 |
Dec 2022 5 | Dec 2022 | 5 |
Mar 2023 2 | Mar 2023 | 2 |
Jul 2023 6 | Jul 2023 | 6 |
Aug 2023 7 | Aug 2023 | 7 |
Sep 2023 10 | Sep 2023 | 10 |
Oct 2023 12 | Oct 2023 | 12 |
Apr 2024 10 | Apr 2024 | 10 |
May 2024 11 | May 2024 | 11 |
Aug 2024 10 | Aug 2024 | 10 |
Feb 2025 12 | Feb 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ibex Global NPS by Gender
Female customers rated Ibex Global's NPS 133 points higher than Male customers.
Male
-33
Ibex Global's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
100
Ibex Global's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Ibex Global NPS by Ethnicity
Ibex Global's NPS was rated 67 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 67 | African American/Black | 67 |
Ibex Global NPS by Age
Ibex Global's NPS was rated 67 points by customers ages 26-30 on Comparably.
Ibex Global NPS by Usage
Ibex Global's NPS was rated the highest by customers who have used Ibex Global's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Ibex Global Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Ibex Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ibex Global Customer Loyalty Score by Gender
Female customers rated Ibex Global's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ibex Global.
Male
70%
Yes
Female
100%
Yes
Ibex Global Customer Loyalty Score by Ethnicity
Ibex Global's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ibex Global.
100
out of 100
African American/Black
Ibex Global Customer Loyalty Score by Age
Ibex Global's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ibex Global.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Ibex Global Customer Loyalty Score by Usage
Ibex Global's Customer Loyalty score was rated the highest by customers who have used Ibex Global's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ibex Global Product Quality
3.8/5
Ibex Global has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Ibex Global Product Information
Ibex Global’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.ibexglobal.com
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Quick Insights into Ibex Global Product Quality
Ibex Global's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Ibex Global's products/services for 2 to 5 Years.
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Ranked Ibex Global Product Quality the Highest
Ranked Ibex Global Product Quality the Lowest
Ibex Global Product Quality Score by Gender
Female customers rated Ibex Global's Product Quality score 1.1 stars higher than Male customers.
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Male
3.5/5
Female
4.6/5
Ibex Global Product Quality Score by Ethnicity
Ibex Global's Product Quality score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ibex Global.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Ibex Global Product Quality Score by Age
Ibex Global's Product Quality score was rated 3.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ibex Global.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
Ibex Global Product Quality Score by Usage
Ibex Global's Product Quality score was rated the highest by customers who have used Ibex Global's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Ibex Global Pricing
Ibex Global ROI & Value For Money
3.6/5
Ibex Global has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Ibex Global ROI
Ibex Global's ROI score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Ibex Global ROI the Highest
Ranked Ibex Global ROI the Lowest
Ibex Global ROI Score by Gender
Female customers rated Ibex Global's ROI score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ibex Global.
Male
2.5/5
Female
3.6/5
Ibex Global ROI Score by Ethnicity
Ibex Global's ROI score was rated 3.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ibex Global.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
Ibex Global ROI Score by Age
Ibex Global's ROI score was rated 4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ibex Global.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
Ibex Global ROI Score by Usage
Ibex Global's ROI score was rated the highest by customers who have used Ibex Global's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Ibex Global Customer Satisfaction (CSAT)
Ibex Global Customer Satisfaction (CSAT) Score
74 / 100
Ibex Global has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
26%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ibex Global Customer Satisfaction
Ibex Global's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Ibex Global Customer Satisfaction the Highest
Ranked Ibex Global Customer Satisfaction the Lowest
Ibex Global Customer Satisfaction Score by Gender
Female customers rated Ibex Global's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ibex Global.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Ibex Global Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Ibex Global's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ibex Global.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Ibex Global Customer Satisfaction Score by Age
Ibex Global's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ibex Global.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Ibex Global Customer Satisfaction Score by Usage
Ibex Global's Customer Satisfaction score was rated the highest by customers who have used Ibex Global's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ibex Global Customer Service
3.7/5
Ibex Global has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Ibex Global's Customer Service
Website
http://www.ibexglobal.com
Quick Insights into Ibex Global Customer Service
Ibex Global's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Ibex Global Customer Service the Highest
Ranked Ibex Global Customer Service the Lowest
Ibex Global Customer Service Score by Gender
Female customers rated Ibex Global's Customer Service score 2 stars higher than Male customers.
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Male
2.6/5
Female
4.6/5
Ibex Global Customer Service Score by Ethnicity
Ibex Global's Customer Service score was rated 4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ibex Global.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Ibex Global Customer Service Score by Age
Ibex Global's Customer Service score was rated 4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ibex Global.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
Ibex Global Customer Service Score by Usage
Ibex Global's Customer Service score was rated the highest by customers who have used Ibex Global's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Ibex Global as an Employer
Consumer vs. Employees
Ibex Global scored a 13 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Ibex Global would recommend the brand to a friend. ENPS measures how likely Ibex Global employees would recommend working at Ibex Global to a friend.
Net Promoter Score
13
NPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 46% | Promoters |
|---|---|
| 14% | Passive |
| 40% | Detractors |
