-27
NPS
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Mednax
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About Mednax's Brand
MEDNAX is a national medical group that comprises the broad physician services of Pediatrix Medical Group and American Anesthesiology.
Brand at a Glance
59%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Mednax NPS
Mednax's Net Promoter Score (NPS) is a -27 with 32% Promoters, 9% Passives, and 59% Detractors. Net Promoter Score tracks whether Mednax's customers would recommend using the product based on a scale of -100 to 100.
Mednax Overall NPS
| 32% | Promoters |
|---|---|
| 9% | Passives |
| 59% | Detractors |
Mednax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -25 | Nov 2021 | -25 |
Dec 2021 -11 | Dec 2021 | -11 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 -9 | Mar 2022 | -9 |
May 2022 -17 | May 2022 | -17 |
Jun 2022 -24 | Jun 2022 | -24 |
Oct 2022 -29 | Oct 2022 | -29 |
Mar 2023 -18 | Mar 2023 | -18 |
May 2023 -17 | May 2023 | -17 |
Jan 2024 -20 | Jan 2024 | -20 |
Dec 2024 -24 | Dec 2024 | -24 |
Aug 2025 -28 | Aug 2025 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mednax NPS by Gender
Mednax's NPS was rated -34 by Male customers on Comparably.
Male
-34
Mednax's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Mednax's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mednax NPS by Ethnicity
Mednax's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Mednax Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Mednax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mednax Customer Loyalty Score by Gender
Mednax's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mednax.
Male
70%
Yes
Female
N/A
Yes
Mednax Customer Loyalty Score by Ethnicity
Mednax's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mednax.
78
out of 100
Caucasian
Mednax Customer Loyalty Score by Industry
Mednax's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mednax Product Quality
2.5/5
Mednax has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Mednax Product Information
Mednax’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Mednax's product the highest.
- Website
- http://www.mednax.com
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Mednax Product Quality
Mednax's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mednax's Product Quality.
Ranked Mednax Product Quality the Highest
Mednax Product Quality Score by Gender
Mednax's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mednax.
Male
1.5/5
Female
N/A
Mednax Product Quality Score by Ethnicity
Mednax's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mednax.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Mednax Product Quality Score by Industry
Mednax's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Mednax Pricing
Mednax ROI & Value For Money
2.6/5
Mednax has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mednax's overall ROI score rated by its users and customers.
Mednax Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Mednax ROI
Mednax's ROI score was rated highest by Caucasian customers.
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Ranked Mednax ROI the Highest
Mednax ROI Score by Gender
Mednax's ROI score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mednax.
Male
1.8/5
Female
N/A
Mednax ROI Score by Ethnicity
Mednax's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mednax.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Mednax ROI Score by Industry
Mednax's ROI score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Mednax Customer Satisfaction (CSAT)
Mednax Customer Satisfaction (CSAT) Score
14 / 100
Mednax has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
7%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mednax Customer Satisfaction
Mednax's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mednax's Customer Satisfaction.
Ranked Mednax Customer Satisfaction the Highest
Mednax Customer Satisfaction Score by Gender
Mednax's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mednax.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Mednax Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mednax's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mednax.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
33%
Mednax Customer Satisfaction Score by Industry
Mednax's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Mednax's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}Mednax Customer Service
2.5/5
Mednax has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mednax's overall Customer Service score rated by its users and customers.
About Mednax's Customer Service
Address
1301 Concord Terrace, Sunrise Beach, MO
Website
http://www.mednax.com
Phone Number
(800)243-3839
Quick Insights into Mednax Customer Service
Mednax's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mednax's Customer Service score.
Ranked Mednax Customer Service the Highest
Mednax Customer Service Score by Gender
Mednax's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mednax.
Male
1.5/5
Female
N/A
Mednax Customer Service Score by Ethnicity
Mednax's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mednax.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mednax Customer Service Score by Industry
Mednax's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Mednax as an Employer
2.2/5
Mednax has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mednax scored a -27 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Mednax would recommend the brand to a friend. ENPS measures how likely Mednax employees would recommend working at Mednax to a friend.
Net Promoter Score
-27
NPS Score
| 32% | Promoters |
|---|---|
| 9% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 22% | Promoters |
|---|---|
| 13% | Passive |
| 65% | Detractors |
