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NPS
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Meditech
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About Meditech's Brand
Meditech designs, develops, and delivers integrated information technology solutions for healthcare organizations.
Brand at a Glance
70%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Meditech NPS
Meditech's Net Promoter Score (NPS) is a 4 with 42% Promoters, 20% Passives, and 38% Detractors. Net Promoter Score tracks whether Meditech's customers would recommend using the product based on a scale of -100 to 100.
Meditech Overall NPS
| 42% | Promoters |
|---|---|
| 20% | Passives |
| 38% | Detractors |
Meditech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 8 | Mar 2023 | 8 |
Apr 2023 7 | Apr 2023 | 7 |
Sep 2023 9 | Sep 2023 | 9 |
Nov 2023 10 | Nov 2023 | 10 |
Dec 2023 5 | Dec 2023 | 5 |
Jan 2024 3 | Jan 2024 | 3 |
Feb 2024 5 | Feb 2024 | 5 |
Mar 2024 8 | Mar 2024 | 8 |
Apr 2024 9 | Apr 2024 | 9 |
Jun 2024 7 | Jun 2024 | 7 |
Oct 2024 4 | Oct 2024 | 4 |
Nov 2024 5 | Nov 2024 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meditech NPS by Gender
Meditech's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Meditech's NPS was rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
0
Meditech's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Meditech NPS by Ethnicity
Meditech's NPS was rated -13 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Meditech NPS by Age
Meditech's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Meditech NPS by Usage
Meditech's NPS was rated the highest by customers who have used Meditech's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
Meditech Customer Reviews
Out of the 4 Meditech customer reviews 1 was positive and 3 were constructive. Meditech customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Meditech Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Meditech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Meditech Customer Loyalty Score by Gender
Male customers rated Meditech's Customer Loyalty score 2% higher than Female customers.
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Male
80%
Yes
Female
78%
Yes
Meditech Customer Loyalty Score by Ethnicity
Meditech's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Meditech.
89
out of 100
Caucasian
Meditech Customer Loyalty Score by Age
Meditech's Customer Loyalty score was rated 70% by customers ages 26-30 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Meditech.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
41-45 70% | 41-45 | 70% |
Meditech Customer Loyalty Score by Usage
Meditech's Customer Loyalty score was rated the highest by customers who have used Meditech's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Meditech Customer Loyalty Score by Industry
Meditech's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Meditech Product Quality
3.6/5
Meditech has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Meditech Product Information
Meditech’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Meditech's product the highest. Reviewers from the Tech industry rated Meditech the lowest at 3.6.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Quick Insights into Meditech Product Quality
Meditech's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Meditech's products/services for 2 to 5 Years.
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Ranked Meditech Product Quality the Highest
Ranked Meditech Product Quality the Lowest
Meditech Product Quality Score by Gender
Female customers rated Meditech's Product Quality score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
Meditech Product Quality Score by Ethnicity
Meditech's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Meditech.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Meditech Product Quality Score by Age
Meditech's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Meditech.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
41-45 3.5 | 41-45 | 3.5 |
Meditech Product Quality Score by Usage
Meditech's Product Quality score was rated the highest by customers who have used Meditech's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Meditech Product Quality Score by Industry
Meditech's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Meditech Pricing
Meditech ROI & Value For Money
3.3/5
Meditech has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Meditech's overall ROI score rated by its users and customers.
Meditech Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Meditech.
Quick Insights into Meditech ROI
Meditech's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Meditech's products/services for Less than 1 Year.
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Ranked Meditech ROI the Highest
Ranked Meditech ROI the Lowest
Meditech ROI Score by Gender
Female customers rated Meditech's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Meditech.
Male
3.3/5
Female
3.7/5
Meditech ROI Score by Ethnicity
Meditech's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Meditech.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Meditech ROI Score by Age
Meditech's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Meditech.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
41-45 3.6 | 41-45 | 3.6 |
Meditech ROI Score by Usage
Meditech's ROI score was rated the highest by customers who have used Meditech's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Meditech ROI Score by Industry
Meditech's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Meditech Customer Satisfaction (CSAT)
Meditech Customer Satisfaction (CSAT) Score
62 / 100
Meditech has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
30%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Meditech Customer Satisfaction
Meditech's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Meditech's Customer Satisfaction.
Ranked Meditech Customer Satisfaction the Highest
Ranked Meditech Customer Satisfaction the Lowest
Meditech Customer Satisfaction Score by Gender
Female customers rated Meditech's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Meditech.
67 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Meditech Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Meditech's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Meditech.
63 / 100
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
11%
Meditech Customer Satisfaction Score by Age
Meditech's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Meditech.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 41-45 | 67% |
Meditech Customer Satisfaction Score by Usage
Meditech's Customer Satisfaction score was rated the highest by customers who have used Meditech's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Meditech Customer Satisfaction Score by Industry
Meditech's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Meditech Customer Service
3.4/5
Meditech has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Meditech's overall Customer Service score rated by its users and customers.
About Meditech's Customer Service
Address
Westwood, MA 02090
Website
http://home.meditech.com/en/d/home
Phone Number
(781) 821-3000
Quick Insights into Meditech Customer Service
Meditech's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Meditech's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Meditech's Customer Service score.
Ranked Meditech Customer Service the Highest
Ranked Meditech Customer Service the Lowest
Meditech Customer Service Score by Gender
Male customers rated Meditech's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Meditech.
Male
3.5/5
Female
3.2/5
Meditech Customer Service Score by Ethnicity
Meditech's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Meditech.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Meditech Customer Service Score by Age
Meditech's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Meditech.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
41-45 3.3 | 41-45 | 3.3 |
Meditech Customer Service Score by Usage
Meditech's Customer Service score was rated the highest by customers who have used Meditech's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Meditech Customer Service Score by Industry
Meditech's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Meditech as an Employer
2.5/5
Meditech has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Meditech scored a 4 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Meditech would recommend the brand to a friend. ENPS measures how likely Meditech employees would recommend working at Meditech to a friend.
Net Promoter Score
4
NPS Score
| 42% | Promoters |
|---|---|
| 20% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 15% | Promoters |
|---|---|
| 22% | Passive |
| 63% | Detractors |
