-34
NPS
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Avella Specialty Pharmacy
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About Avella Specialty Pharmacy's Brand
Among its major competitors, Avella Specialty Pharmacy is ranked in 6th place for NPS while Diplomat Pharmacy is 1st, and First Eagle is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.7/5
Customer Service
Avella Specialty Pharmacy Ranking
- #4 / 4 of its competitors
Avella Specialty Pharmacy NPS
Avella Specialty Pharmacy's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Avella Specialty Pharmacy's customers would recommend using the product based on a scale of -100 to 100.
Avella Specialty Pharmacy Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Avella Specialty Pharmacy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Mar 2024 0 | Mar 2024 | 0 |
Dec 2025 -33 | Dec 2025 | -33 |
How Other Brands Compare
Avella Specialty Pharmacy is ranked #4 for NPS among its competitors. Diplomat Pharmacy and CVS Health come in first and second, with Humana coming in at third.
Avella Specialty Pharmacy |  CVS Health |  Humana |  Diplomat Pharmacy | |
| Global Ranking | #- | #118 | #300 | #- |
| NPS | -34 | 18 | 2 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $92.35B | $53.34B | $303.90M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avella Specialty Pharmacy NPS vs. Competitors
Compared to its competitors, Avella Specialty Pharmacy's NPS is rated right below China Jo-Jo Drugstores.
| COMPANY | NPS Score | |
|---|---|---|
| Diplomat Pharmacy | 100 |
 | First Eagle | 100 |
| CVS Health | 18 |
| Humana | 2 |
 | Pharmeasy | 0 |
| China Jo-Jo Drugstores | N/A |
| Avella Specialty Pharmacy | -34 |
Avella Specialty Pharmacy Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Avella Specialty Pharmacy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Avella Specialty Pharmacy Customer Loyalty vs. Competitors
Compared to its competitors, Avella Specialty Pharmacy's Customer Loyalty score is rated right above China Jo-Jo Drugstores, and is preceded by Diplomat Pharmacy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| First Eagle | 100% |
| Pharmeasy | 100% |
| CVS Health | 80% |
| Humana | 76% |
| Diplomat Pharmacy | 55% |
| Avella Specialty Pharmacy | 55% |
| China Jo-Jo Drugstores | N/A |
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Avella Specialty Pharmacy Product Quality
2.7/5
Avella Specialty Pharmacy has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Avella Specialty Pharmacy Product Information
Avella Specialty Pharmacy’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Pharmaceuticals
Avella Specialty Pharmacy Product Quality vs. Competitors
Compared to its competitors, Avella Specialty Pharmacy's Product Quality score is rated right above China Jo-Jo Drugstores, and is preceded by Humana.
| COMPANY | Product Quality Score | |
|---|---|---|
| First Eagle | 5/5 |
| Pharmeasy | 4/5 |
| Diplomat Pharmacy | 3.7/5 |
| CVS Health | 3.5/5 |
| Humana | 3.3/5 |
| Avella Specialty Pharmacy | 2.7/5 |
| China Jo-Jo Drugstores | N/A |
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Avella Specialty Pharmacy Pricing
Avella Specialty Pharmacy ROI & Value For Money
2.2/5
Avella Specialty Pharmacy has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Avella Specialty Pharmacy Pricing vs. Competitors
Compared to its competitors, Avella Specialty Pharmacy's ROI score is rated right above Pharmeasy, and is preceded by Humana.
| COMPANY | Pricing Score | |
|---|---|---|
| Diplomat Pharmacy | 5/5 |
| First Eagle | 5/5 |
| CVS Health | 3.4/5 |
| Humana | 3.1/5 |
| Avella Specialty Pharmacy | 2.2/5 |
| Pharmeasy | 1.5/5 |
| China Jo-Jo Drugstores | N/A |
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Avella Specialty Pharmacy Customer Satisfaction (CSAT)
Avella Specialty Pharmacy Customer Satisfaction (CSAT) Score
50 / 100
Avella Specialty Pharmacy has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Avella Specialty Pharmacy Customer Satisfaction vs. Competitors
Compared to its competitors, Avella Specialty Pharmacy's Customer Satisfaction score is rated right above Diplomat Pharmacy, and is preceded by Humana.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CVS Health | 68% |
| Humana | 56% |
| Avella Specialty Pharmacy | 50% |
| Diplomat Pharmacy | 0% |
| First Eagle | 0% |
| Pharmeasy | 0% |
| China Jo-Jo Drugstores | 0% |
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Avella Specialty Pharmacy Customer Service
2.7/5
Avella Specialty Pharmacy has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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Avella Specialty Pharmacy Customer Service vs. Competitors
Compared to its competitors, Avella Specialty Pharmacy's Customer Service score is rated right above China Jo-Jo Drugstores, and is preceded by Humana.
| COMPANY | Customer Service Score | |
|---|---|---|
| Diplomat Pharmacy | 5/5 |
| First Eagle | 5/5 |
| Pharmeasy | 4/5 |
| CVS Health | 3.7/5 |
| Humana | 3.2/5 |
| Avella Specialty Pharmacy | 2.7/5 |
| China Jo-Jo Drugstores | N/A |
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Consumer vs. Employees
Avella Specialty Pharmacy scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Avella Specialty Pharmacy would recommend the brand to a friend. ENPS measures how likely Avella Specialty Pharmacy employees would recommend working at Avella Specialty Pharmacy to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
